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LG LDP7016D User Manual

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LDP7016D & 7024D Digital Telephone
User Guide
Version 1.0 | August 2005

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  • Page 1 LDP7016D & 7024D Digital Telephone User Guide Version 1.0 | August 2005...
  • Page 2: Table Of Contents

    Table of Contents Emergency Services and Safety Precautions…………..2 Messaging……………………………………………………24 Getting to know your 7000 Series handset……………..3 Leaving a Message Wait Notification………………………24 Familiarise yourself with its features…………………..3 Answering a Message Wait Notification………………..…25 Handset keys……………………………......5 Muting a Call…....…..……..………………………26 Do Not Disturb……..………….…………………………..…27 General Functions…………………………………………...7 Making and Answering Calls……………….....8 User Programming…………………………………………28 Making and Answering an External Call………………..8...
  • Page 3: Emergency Services And Safety Precautions

    Service The 7016D & 7024D digital telephones contain no user-serviceable parts. LG recommend that your 7016D or 7024D digital telephone is serviced or repaired by an LG authorised service centre Note: Information contained within this document is subject to change without prior notice. E&OE...
  • Page 4: Getting To Know Your 7000 Series Handset

    Getting to know your 7016D/7024D Phone Familiarise yourself with its features Handset Contains a microphone and speaker to allow the user to speak to another party Dial Pad Alpha-numeric keypad used to dial numbers and when storing speed dial numbers and names to memory Headset Port Used for connection of a...
  • Page 5 Getting to know your 7016D/7024D Phone Familiarise yourself with its features 3 Line, 48 Characters Displays inbound/outbound Transfer/PGM call information. Displays Used for performing a information based on user transfer or user actions programming Flexible Buttons Context Sensitive Keys Used for storing speed These keys will perform dials and features as well different functions based...
  • Page 6: Handset Keys

    Getting to know your 7016D/7024D Phone Your digital telephone’s keys (1) Speaker Key This is for activating the phone’s speaker whilst on hook. Useful when using a headset or if you wish to speak hands free. Red LED illuminated if off-hook without lifting the receiver.
  • Page 7 Getting to know your 7016D/7024D Phone Your digital telephone’s keys (6) Flexible Keys These keys are for use as line keys or for storing regularly used features or speed dials under (7) Call Back This key is used for leaving a message wait notification at a busy or unanswered station or for answering a message wait notification at your own station.
  • Page 8: General Functions

    GENERAL FUNCTIONS • Making and Answering External Calls • Making and Answering Internal Calls • Placing an Internal/External Call on Hold • Retrieving an Internal/External Call on Hold • Parking a Call • Retrieving a Parked Call • Call Forward •...
  • Page 9: Making And Answering Calls

    General Functions Making and Answering calls Always ensure that external parties are informed if you 01321876543 intend to record a call. LINE 6 00:02:26 TRANS CONF MUTE Making and Answering an external call You can make an external call in the following ways: 1.
  • Page 10: Making And Answering An Internal Call

    General Functions Making and Answering an internal call You can make an internal call in the following ways: CALL TO ANDY 1. Lift the receiver and dial an extension number. 16 NOV 04 10:02 am FLASH 2. Dial an extension number. 3.
  • Page 11: Placing An External/Internal Call On Hold

    General Functions Placing and External/Internal Call on hold Whilst connected to another party (internal or external) HOLDING : ANDY press the button. 16 NOV 04 10:02 am CONF REDIAL> A line key will be flashing to indicate that you have an external caller on hold.
  • Page 12: Parking A Call

    General Functions Parking a Call 1. Whilst connected to an external party press the LINE 05 RECALLING button, dial a Park Location (601-619) or press a 16 NOV 04 10:02 am flexible button labelled as Park and hang up. 2. Once you have parked the caller you can contact another party to inform them that they have a caller waiting.
  • Page 13: Call Forward

    General Functions Call Forward It is possible to forward you phone in a number of ways. The options available are: 0 – Follow-Me (To forward calls from your extension to a temporary location. The forward is activated at the temporary location). 1 –...
  • Page 14 General Functions Call Forward 1. Press the button and then press the BUSY/NO ANSWER FORWARD button. ENTER STA/HUNT/#(VMIB) 2. Alternatively dial 554 from your handset. 3. Select a forward option as per page 9. (Example: Select option 4, Busy/No Answer, and your display will look as per Fig.8) 4.
  • Page 15: Ddi Call Waiting

    General Functions DDI Call Waiting If enabled, you will be able to see if you have a DDI CALL TO JOHN call waiting whilst engaged in another call. 01234 567878 10:02 am Fig.10 shows what is displayed when a call is waiting. The top line shows current call status, the bottom line informs you that there is a waiting call.
  • Page 16: Call Wait (Camp On)

    General Functions Call Wait (Camp On) 1. Dial an internal number BUSY : ANDY [CALLBK] CAMP(*) STEP 2. Get busy notification (Fig.11 shows what you will CAMP-ON FLASH see in the display of your 7016/24D digital telephone). 3. From the on-screen instructions press the button or press under CAMP-ON.
  • Page 17: Call Pickup (Directed)

    General Functions Call Pickup (Directed) 1. Press under PICKUP or dial 7 followed by CALL TO STA 100 the extension number of the station that is ringing FROM 101 12:32 pm TRANS CONF MUTE 2. You will then be connected to the calling party. 3.
  • Page 18: Transfer (Screened)

    General Functions Transfer (Screened) 1. Whilst connected to a caller press the button HOLDING : ANDY under TRANS. 22 NOV 04 12:32 pm TRANS 2. If you are transferring an internal call your display will look as in Fig.15 3. Dial the appropriate extension number or press a flexible button that has been assigned with a station Fig.15 number...
  • Page 19: Using Speed Dial Numbers

    General Functions Using Speed Dial Numbers 1. Press the button twice 1.DIAL BY ICM NAME 2.DIAL BY STA SPD NAME 2. Your display will appear as in Fig.17 3. Select the option you require by using 1. DIAL BY ICM NAME 2.
  • Page 20: Queuing For An Outside Line

    General Functions Queuing for an Outside Line 1. If no external lines are available when you attempt CO LINE 05 BUSY to make an outside line you will receive busy tone QUEUING ([CALL BK]) and your display will appear as in Fig.19 CALL BK 2.
  • Page 21: Making A Page

    General Functions Making a Page 1. Dial the required paging code (see the list of codes on page 55) LIFT HANDSET TO PAGE 22 NOV 04 11:23 am 2. Your display will look as in Fig.21 3.Hang up once you have finished the page. Fig.21 TIP: It is possible to assign a flexible button as a PAGE Key.
  • Page 22: Conference Call

    General Functions Conference Call It is possible whilst on a call to set up a conference CONFERENCE consisting of up to 6 parties. 22 NOV 04 11:23 am 1. Press under CONFERENCE. CONF REDIAL> 2. Your display will look as in Fig.22 3.
  • Page 23: Last Number Redial

    General Functions Last Number Redial/Redial 1. Press under REDIAL. >01234876543 a) The display of you 7016D/24D Digital Handset 01432567890 will appear as in Fig.23 BACK NEXT SEND 2. Use under NEXT or to find the number you require. 3. The first in the list is the last dialled number. The list Fig.23 contains the last 10 previously dialled numbers.
  • Page 24: Saved Number Redial

    General Functions Saved Number Redial It is possible to save a number that you have dialled whilst connected to the external party. 01234987654 LINE 09 00:00:45 TRANS CONF MUTE 1. Press the button twice whilst connected to the called party. 2.
  • Page 25: Messaging

    General Functions Messaging Leaving a Message Wait Notification BUSY : ANDY It is possible to inform a called party (Internal) that you [CALLBK] CAMP (*) STEP have tried to contact them). CAMP-ON FLASH Calling a Busy Station 1. Your screen will appear as in Fig.25. 2.
  • Page 26: Answering A Message Wait Notification

    General Functions Answering a Message Wait Notification When somebody has left you a notification as MSG: 101 described on the previous page your display will appear as in Fig.27. PICKUP CONF REDIAL If a Voice Message has been left the display will show VMIB or HUNT 6 instead.
  • Page 27: Muting A Call

    General Functions Muting a Call Whilst on a live call you may mute your Microphone so CALL TO JOHN as the called or calling party cannot here any 01234 567878 10:02 am transmission from your telephone. SPEAK 1. Press under MUTE on your display. 2.
  • Page 28: Do Not Disturb

    General Functions Do Not Disturb (DND) You may place your telephone in DND when idle or CALL BACK FROM ANDY when receiving calls. 22 NOV 04 11:34 am IDLE 1. Press INCOMING CALL 1.Press under DND and the call will be Fig.28 prevented from getting through to your handset.
  • Page 29: User Programming

    USER PROGRAMMING • SAVING YOUR NAME TO YOU PHONE • STORING PERSONAL SPEED DIALS • CHARACTER ENTRY CHART 7016D & 7024D User Guide | User Programming 28...
  • Page 30: Saving Your Name To Your Phone

    User Programming Saving your name to your phone This enables colleagues to identify you by your name instead of you extension number (Fig.28). You can CALL FROM ANDY store you name in one of two ways: 22 NOV 04 11:34 am 1.Press the button and dial 74.
  • Page 31: Storing Personal Speed Dials

    User Programming Storing Personal Speed Dials It is possible for you to store numbers that you use regularly to your personal speed dial directory. • Press the button. • Press the button. • The screen will show the next available speed dial that can be programmed (Dial 001 for example) •...
  • Page 32: Character Chart

    User Programming Character Entry Chart Please follow the chart below when entering characters. A - 21 D - 31 . - 13 B - 22 E - 32 1 – 10 C - 23 F - 33 2 - 20 3 - 30 G - 41 J - 51...
  • Page 33: Storing Information Under Flexible Buttons

    User Programming Storing information under a flexible button Flexible buttons can be programmed as line, extension, feature or speed dial buttons. EMPTY ENTER NEW FEATURE To assign a feature to a flexible button follow the TEL NUM instructions below: 1. Press the button and select the button you wish to assign.
  • Page 34: Menu Tree

    Menu Tree – Long Version [1] RING [3] AUTH / MOBILE EXTN [6] ANNOUNCEMENT 1.1 TYPE 3.1 AUTH REGISTER 6.1 REC USER GREETING 1.2 ANSWER MODE 3.2 AUTH CHANGE 6.2 LISTEN TIME/DATE 1.2.1 HANDSFREE (H) 3.3 REG MOBILE-EXT 6.3 LISTEN STA NUMBER 1.2.2 TONE (T) 3.4 ACTIVE MOBILE-EXT 6.4 LISTEN STA STATUS...
  • Page 35 Menu Tree – User Navigation Button [1] BASIC PROGRAM [2] ADVANCED PROGRAM 1.1 STATION NAME PROGRAM 2.1 WAKE UP PROGRAM 1.2 RING PROGRAM 2.2 PRESELECTED MSG PGM 1.2.1 ICM RING 2.3 STATION COS PROGRAM 1.2.2 ICM MELODY 2.4 SPK/HEADSET PROGRAM 1.2.3 CO RING 2.5 EAR MIC PROGRAM 1.2.4 CO MELODY...
  • Page 36: Ring

    1. RING TYPE 1.2 ANSWER MODE 1.3 SMS MSG DISPLAY 1.4 ENBLOCK MODE 1.5 SMS/NOTICE DISPLAY 1.6 SCROLL SPEED 1.7 EAR-MIC HEADSET 1.8 ICM RING 1.9 CO RING 7016D & 7024D User Guide | Ring 35...
  • Page 37 Ring Type 1. Press the button and select option [1] RING followed RING TONE by option [1] TYPE. (Your display should look as per Fig.30). DIAL 1-4: 1 2. The screen shows the current active ring 3. Choose options 1-4 to change to general ring cadence for your 7016D/24D Digital Telephone.
  • Page 38: Answer Mode

    Ring Answer Mode 1. Press the button and select option [1] RING followed by option [2] ANSWER MODE. (See Fig.31) ENTER ICM ANS MODE (1) Handsfree – In this mode you will receive 3 short bursts of H(1) T(2) P(3) tone from your handset for intercom calls before being connected in a full handsfree conversation.
  • Page 39: Sms Msg Display

    Ring SMS MSG Display This will display short text-based messages that have been sent from users of the EVOLUTION Call Manager Advanced and EVOLUTION Call Manager Attendant applications. Press the button and select option [1] RING followed by option [3] SMS MSG DISPLAY.
  • Page 40: Enblock Mode

    Ring Enblock Mode This feature allows you to dial a number as per mobile phone ENBLOCK MODE functionality. If turned on you will need to dial the number and (1:ON/0:OFF) : OFF press SEND to make a call. 1. Press and select option [1] RING followed by option [4] ENBLOCK MODE.
  • Page 41: Ear-Mic Headset

    Ring Ear-Mic Headset This feature allows you to plug a standard DECT-type headset EAR-MIC HEADSET into the 2.5mm jack socket on your 7016D/24D Digital (1:ON/0:OFF) : OFF Telephone. 1. Press the button and select option [1] RING followed by option [7] EAR-MIC HEADSET. (Your display should look as per Fig.33) Fig.33 2.
  • Page 42: Icm Ring

    Ring ICM Ring This feature allows you to differentiate the way that your phone RING TONE DIAL 01-15: 01 rings on intercom calls to the way it rings on inbound external calls. 1. Press the button and select option [1] RING followed by option [8] ICM RING.
  • Page 43: Co Ring

    Ring CO Ring This feature allows you to differentiate the way that your phone RING TONE DIAL 01-15: 01 rings on intercom calls to the way it rings on inbound external calls 1. Press the button and select option [1] RING followed by option [9] CO RING.
  • Page 44: Cos (Class Of Service)

    2. COS (Class Of Service) 2.1 COS DOWN 2.2 COS RESTORE 2.3 WALKING COS 2.4 COS CHANGE 7016D & 7024D User Guide | COS 43...
  • Page 45: Cos Down

    COS – Class Of Service COS Down This option allows you to ‘lock’ your phone, preventing ICM ONLY MODE Press HOLD Key unauthorised external calls. 1. Press the button and select option [2] COS followed by option [1] COS DOWN. (Your screen should look as per Fig.36) 2.
  • Page 46: Cos Restore

    COS – Class Of Service COS Restore This option returns your phone to normal service, taking off the ENTER CURRENT PASSWORD lock applied above. 1. Press the button and select option [2] COS followed by option [2] COS RESTORE. (Your screen should look as per Fig.37) 2.
  • Page 47: Walking Cos

    COS – Class Of Service Walking COS This option allows another user to override a COS that is ENTER COS OVERRIDE CODE applied to you extension. You may only be allowed to dial local and national where as they may be able to dial international numbers.
  • Page 48 3. AUTH CODE MOBILE EXTENSION AUTH CODE REGISTER 3.2 AUTH CODE CHANGE 3.3 REGISTER MOBILE EXTENSION 3.4 ACTIVATE MOBILE EXTENSION 7016D & 7024D User Guide | Auth Code/Mobile Extension 47...
  • Page 49: Authorisation Code/Mobile-Ext

    Authorisation Code/Mobile Extension Auth Code Register You can register a valid authorisation code with this option. A ENTER PASSWORD: valid authorisation code is required for many features that you may wish to access. 1. Press the button and select option [3] AUTH/MOBILE- EXT followed by option [1] AUTH REGISTER.
  • Page 50 Authorisation Code/Mobile Extension Auth Code Change You can change your authorisation code with this option. A ENTER CURRENT PASSWORD valid authorisation code is required for many features that you may wish to access. 1. Press the button and select option [3] AUTH/MOBILE- EXT followed by option [2] AUTH CHANGE.
  • Page 51 Authorisation Code/Mobile Extension Register Mobile Extension This feature allows to set your mobile or other valid telephone number to receive DDI calls simultaneously to your desk MOBILE EXT TEL NO. phone. 1. Press the button and select option [3] AUTH/MOBILE- EXT followed by option [3] REG MOBILE-EXT.
  • Page 52: Wake Up/Conference Room

    4. WAKE UP TIME / CONFERENCE ROOM 4.1 SET WAKE UP TIME 4.2 WAKE UP DISABLE 4.3 ACTIVE CONF-ROOM 4.4 DEACTIVE CONF-ROOM 7016D & 7024D User Guide | Wake Up Time/Conference 51...
  • Page 53 Wake Up Time/Conference Room Set Wake Up Time With this feature you can set an alarm to ensure you do not ENTER YOUR WAKEUP TIME miss an important meeting. HH:MM 16:32pm 1. Press the button and select option [4] TIME/CONF ROOM followed by option [1] SET WAKE UP TIME.
  • Page 54 Wake Up Time/Conference Room Wake Up Disable This allows you to deactivate an alarm that has been set. ENTER YOUR WAKEUP TIME HH:MM 16:32pm 1. Press the button and select option [4] TIME/CONF ROOM followed by option [1] SET WAKE UP TIME. (Your screen should look as per Fig.45) 2.
  • Page 55 Wake Up Time/Conference Room Activate Conference Room Conference Room allows external callers to dial into a multi- DIAL NO (1-9) ABD PASSWD party conference. As a user you can set up and deactivate a conference room. 1. Press the button and select option [4] TIME/CONF ROOM followed by option [3] ACTIVE CONF-ROOM.
  • Page 56: Message

    5. MESSAGE SET PRE-SELECTED MESSAGE 5.2 SET CUSTOM MESSAGE 7016D & 7024D User Guide | Message 55...
  • Page 57 Message Set Pre-Set Message There are 10 pre-set , 10 Custom and 1 personal text-based messages that you can chose to leave on the display of you 7016D/24D Digital Telephone when you are away from your desk. (See page xx of this user guide for a list of the pre-set messages). ENTER MESSAGE NUMBER Press the button and select option [5] TIME/CONF ROOM followed by...
  • Page 58 Message Set Custom Message By selecting option 00 above you will chose your own personal message. You set you own message as below: MESSAGE : 00 1. Press the button and select option [5] TIME/CONF ROOM followed by option [2] SET CUSTOM MSG. (Your screen should look as per Fig.48) 2.
  • Page 59: Announcement

    6. ANNOUNCEMENT 6.1 RECORD USER GREETING 6.2 LISTEN TO TIME/DATE 6.3 LISTEN TO STATION NUMBER 6.4 LISTEN TO STATION STATUS 6.5 RECORD PAGE MESSAGE 6.6 ERASE USER GREETING 6.7 ERASE PAGE MESSAGE 7016D & 7024D User Guide | Announcement 58...
  • Page 60 Announcement Record User Greeting If you have permission you may record a greeting that users will hear based on a forward type set on your extension. (See page 9 for Call Forward Settings). 1. Press the button and select option [6] ANNOUNCEMENT followed by option [1] REC USER GREETING.
  • Page 61 Announcement Listen to Station Number To check your station number: 1. Press the button and select option [6] ANNOUNCEMENT followed by option [3] LISTEN STA NUMBER. 2. You will then hear a system message telling you the number of your station. Listen to Station Status To listen to your current status (Station Number, COS, Call Forwards): 1.
  • Page 62: Erase User Greeting

    Announcement Erase User Greeting To erase your personal greeting: 1. Press the button and select option [6] ANNOUNCEMENT followed by option [6] ERASE USER GREETING. 2. Your personal greeting will be erased. Erase Page Message To erase your page message: 1.
  • Page 63: Supplementary

    7. SUPPLEMENTARY LCD LANGUAGE DISPLAY 7.2 MPB VERSION DISPLAY 7.3 BGM 7.4 REGISTER STATION NAME 7.5 SPEAKER/HEADSET 7.6 HEADSET RING MODE 7.7 WTU STA NUM RCVR 7.8 SERIAL NUMBER 7.9 PC-PHONE LOCK KEY 7016D & 7024D User Guide | Supplementary 62...
  • Page 64: Lcd Display Language

    Supplementary LCD Display Language If a qualified system administrator has set this feature up you may toggle between a first and second language in your display. 1. Press the button and select option [7] SUPPLEMENTARY followed by option [1] LCD DISPLAY LANGUAGE.
  • Page 65: Mpb Version Display

    Supplementary MPB Version Display This allows you to the level of software that your system is LGE/UK90P-C.0Bb OCT/04 running. UNITED KINGDOM 1 RACK 1. Press the button and select option [7] SUPPLEMENTARY followed by option [2] MPB VERSION DISPLAY. (Your screen should look as per Fig.49) Fig.49 7016D &...
  • Page 66 Supplementary You can chose to listen to background music through your SELECT BGM MUSIC SRC (00-11) handset. There are 11 possible music sources. You should check with a qualified system administrator for details of which sources are active. 1. Press the button and select option [7] SUPPLEMENTARY followed by option [3] BGM.
  • Page 67 Supplementary Register Station Name To register your name to your station: SELECT BGM MUSIC SRC (00-11) 1.Press the button and select option [7] SUPPLEMENTARY followed by option [4] REGISTER STA NAME. (Your screen should look as per Fig.51) 2. Enter your name and press the OK button. Fig.51 Navigation Button Alternative: 1.
  • Page 68 Supplementary Speaker/Headset Mode If you wish to connect a headset other than to the headset jack SELECT SPEAKER/HEADSET (1:SPK 0:HEADSET) : 1 follow the instructions below: 1. Press the button and select option [7] SUPPLEMENTARY followed by option [5] SPK/HEADSET. (Your screen should appear as in Fig.52).
  • Page 69: Headset Ring Mode

    Supplementary Headset Ring Mode To complement the above setting you can chose whether your SELECT HEADSET RING TYPE (1:S/2:H/3:BOTH) : 1 headset, your phone or both devices ring on inbound calls. 1.Press the button and select option [7] SUPPLEMENTARY followed by option [6] HEADSET RING MODE.
  • Page 70: Serial Number

    Supplementary WTU Station Number RCVR Do not use. Reserved for future development. Serial Number This is only required when advanced features need to be KEY:020D14F800060402 activated (VoIP, CTI, IP Phones, PC Attendant) PCK:…………………………... 1.Press the button and select option [7] SUPPLEMENTARY followed by option [8] SERIAL NUMBER.
  • Page 71 USER PROGRAMMING CODES PRE SET MESSAGES GLOSSARY INDEX 7016D & 7024D User Guide | Miscellaneous 70...
  • Page 72: User Programming Codes

    User Programming Codes Codes for programming Flexible Buttons Precede all of these codes by pressing the button. Differential Ring: 11 Listen to Station Status: 64 Enblock Mode: 14 Record Paging Message: 65 SMS Notice/Display: 15 Erase User Greeting: 66 Headset Port On/Off: 17 Erase Paging Message: 67 ICM Ring Tone: 18 LCD Language Change: 71...
  • Page 73: Preset Messages

    Preset Messages Preset Messages Preset messages that can be left in the display of your handset are as follows 00 PERSONAL/CUSTOMISABLE Message. 01 LUNCH, RTN HH:MM – Use this message if you are away from your desk at lunch. The internal calling party will see this message on their display when the call you.
  • Page 74: Glossary

    Glossary Glossary Liquid Crystal Display Direct Dial Inward – Allows an external callers to be routed directly to your extension, bypassing reception Hunt Group Feature to allow a number of extension to be group together to answer inbound calls. Used in call centres.
  • Page 75 Glossary IPLDK IP enabled, LG Digital Keysystem Background Music. You may select a number of different music sources to play through your handset. Main Processor Board. The ‘brains’ of the phone system. MPB contains all system software and controls all system functions.
  • Page 76: Index

    Index A……………………………..…31 D…………………………….……31 J……………………….……31 DDI…...…………………..…14, 73 Announcement……………..…58 Dial Pad………...……………..3 Answer Mode……………..36 Do Not Disturb………………….27 K…..………………………31 Answering Calls………...……8,9 Answering Message Wait..25 Authorisation Code…………..48 E………….………………………31 L………………………….…31 Ear-Mic Headset…...…..…38 LCD………...……….4, 63, 73 Enblock Mode…..……………..37 B…………………………..……31 BGM……………………..64, 73 M…..…………………….…31 Busy Station…………………..24 F……………………………….…31 Making Calls…………..…8, 9 Flexible Button..3, 4, 32, 70, 74 Menu Tree…………………33 Message Wait…………..24...
  • Page 77 Index P……………………………..…31 Station Number…………………60 Station Status…………………..60 Page……………………………20 Page Message………..60, 61 Park…………………………..11 T………….………………………31 PC Phone……………………..66 Transfer…..……………….3, 4, 17 Pickup………………………….16 Time/Date……………………….47 Preset Message………..56, 72 Programme Codes………..70 U……………………………….…31 Unanswered Station……………24 Q…………………………..……31 User Programming………...28, 69 Queuing……………………….19 User Greeting……...……….59, 61 V……………………………….…31 R………………………………..31 VMIB……………………………..74 Redial……………………..22, 23 Volume.………………………..3, 4 Ring…………….………………35 W...…………………………….…31...

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