iConyx IC2-R User Manual page 84

2
IC
Users Manual
SERVICING and TROUBLE SHOOTING (Continued)
Check the Microcontroller version installed on the array (the version number is shown in the RHAON Supervisory window)
and if it is earlier than version 2.43 update to the latest version.
Please call our technical support staff before updating the firmware. They will be glad to walk you through the update
process.
If this solves the problem, great! If it doesn't, you will need to return the unit to us for repair or replacement. Call our
Customer Service Manager and ask for a return authorization.
AUDIO DROPOUT
Symptom:
One of my arrays failed and I turned it Off while waiting for a service man to show up. When he arrived it was working
fine.
What is happening?
The likely suspect is the SRC (Sample Rate Converter). It malfunctioned and then restored itself while the power was
turned Off.
Intermittent failures like this are hard to predict; the same thing may happen the next time you use the array or it may
never happen again.
The SRC is firmware controlled and updating the microcontroller firmware may prevent the problem from reoccurring..
Check the Microcontroller version installed on the array (the version number is shown in the RHAON Supervisory window)
and if it is earlier than version 2.43 update to the latest version.
Please call our technical support staff before updating the firmware. They will be glad to walk you through the update
process.
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