iConyx IC2-R User Manual page 83

SERVICING and TROUBLE SHOOTING (Continued)
AUDIO FAILURE PROBLEMS
Symptom: One of my Iconyx / IC Live arrays has been working fine, but now it seems to be dead; it isn't passing any audio.
What can I do?
The first thing to do would be to check the network connection.
Use RHAON to scan the network. If you can see the array on the network, drag it into the RHAON work space. If it
Sync's the network connection is OK.
1. If you can't see it, check your network setup. Refer back to page 66 for detailed instructions.
2. Check the Array's setup to make sure someone hasn't changed it.
In RHAON double click on the Array's Icon and open the Connect tab.
Is the power turned On? If not, turn it On.
Is the volume turned on all the way? If not, turn it up all the way.
Is the Mute On? If yes, turn it Off.
3. Select Pink Noise and click on Wink With Audio. Do you hear pink noise coming out of the array?
If the answer is yes;
The array appears to be working and you are probably dealing with an intermittent (drop out) problem. Skip ahead to
Audio Drop Out.
If the answer is no;
Is the input meter showing activity? If it isn't, either the amplifier is dead or you aren't able to communicate with it.
Is the output meter showing activity?
If the answer is no even though Mute is turned Off, the problem could be in any one of three modules. The Wink
With Audio signal is generated within the DSP module and not within the amplifier, so the problem could be in either
the DSP module, the Power Supply module or in the Amplifier.
Before calling Renkus-Heinz for assistance;
4. Switch to the Supervisory mode in RHAON and start the Driver test tone. Do you hear the test tone?
If the answer is No, the amplifier is definitely dead.
If the answer is yes, the amplifier is OK and the problem is either in the Power Supply module or the DSP module.
The Driver test tone originates in the amplifier module so if it works the amplifier module is OK.
5. A likely suspect in older arrays is the SRC (Sample Rate Converter) in the DSP module. It is firmware controlled
and updating the microcontroller firmware may solve the problem.
2
IC
Users Manual
83