Appendix A. Getting Help And Technical Assistance; Before You Call; Using The Documentation - IBM Brocade FCoE Installation And User Manual

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about IBM
products, you will find a wide variety of sources available from IBM to assist you. This section
contains information about where to go for additional information about IBM and IBM products,
what to do if you experience a problem with your system, and whom to call for service, if it is
necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:
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You can solve many problems without outside assistance by following the troubleshooting
procedures that IBM provides in the online help or in the documentation that is provided with your
IBM product. The documentation that comes with IBM systems also describes the diagnostic tests
that you can perform. Most systems, operating systems, and programs come with documentation
that contains troubleshooting procedures and explanations of error messages and error codes. If
you suspect a software problem, see the documentation for the operating system or program.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional device is available
in the documentation that comes with the product. That documentation can include printed
documents, online documents, readme files, and help files. See the troubleshooting information in
your system documentation for instructions for using the diagnostic programs. The troubleshooting
information or the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you can get the
latest technical information and download device drivers and updates. To access these pages, go
to http://www.ibm.com/systems/support/
available through the IBM Publications Center at http://www.ibm.com/shop/publications/order/.
© Copyright IBM Corp. 2010
Check all cables to make sure that they are connected.
Check the power switches to make sure that the system and any optional devices are turned
on.
Use the troubleshooting information in your system documentation, and use the diagnostic
tools that come with your system. Information about diagnostic tools is in the Problem
Determination and Service Guide on the IBM Documentation CD that comes with your system.
Go to the IBM support Web site at
technical information, hints, tips, and new device drivers or to submit a request for information.
http://www.ibm.com/systems/support/
and follow the instructions. Also, some documents are
to check for
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