Troubleshooting - Heat & Glo SL-550TRSI-AUE Installation And Operation Instructions Manual

3.6 TROUBLESHOOTING

With proper installation and maintenance, your new Gas Heater should provide years of trouble-free service. If you do
experience a problem, refer to the Trouble Shooting Guide below. This guide will assist a qualified service person in
the diagnosis of problems and the corrective action to be taken.
Electronic Ignition System
Symptom
1. No transmission, motor does
not turn.
2. No ignition. No tone.
3. No ignition; one 5 seconds
continuous tone (7 shorts
beeps might be heard prior to
the 5 seconds tone).
4. No pilot flame and control
continues to spark.
5. Pilot is lit and control
continues to spark. Valve shuts
off after 10 to30 seconds.
Valve operates manually.
6. Pilot is lit, sparking stops if
a flame is present. Valve shuts
off after 10 to 60 seconds.
Valve does not work manually.
7. 3 short beeps while the
motor turns.
8. Pilot flame lights but there is
no main gas flow.
9. Pilot sparks, but pilot will not
light.
Possible Causes
a. Receiver must learn new
code.
a. Receiver
a. ON/OFF switch is in OFF
position.
b. Loose wire.
c. Receiver.
d. Bent pins on 8 wire
connector.
e. Valve.
a. Air in the pilot supply line.
b. Thermocouple circuit wired
incorrectly.
c. No spark at pilot burner
d. Valve.
e. Over tightened
thermocouple interrupter.
f. Receiver.
a. Receiver.
a. Thermocouple.
b. Low inlet pressure to valve. Confirm sufficient inlet pressure to the valve. Adjust or
c. Valve.
a. Batteries are low.
a. Manual override know (if
equipped) is in MAN
position.
b. Valve turned don to pilot
flow.
c. Low inlet pressure to valve. Confirm sufficient inlet pressure to the valve. Adjust or
a. Correct gas supply.
b. Ignitor gap is too large.
c. Module is not grounded.
Heat & Glo • SL-550TRSI-AUE • 2079-902 Rev. B • 7/06
Corrective Actions
Press and hold the receiver's reset button until you hear 2
acoustic signals. After the second longer acoustic signal,
release the reset button and within the subsequent 20
seconds, press the down arrow on the remote handset until
you hear an additional long acoustic signal confirming the
new code is set.
Replace receiver and reprogram code.
Push switch to ON position.
Secure wire.
Replace receiver and reprogram.
Straighten pins on 8 wire connector.
Replace valve.
Purge the line or start ignition several times.
Check polarity of the thermocouple wires.
Check spark gap, check wiring connection. Check for spark
in location along cable.
Replace valve. Do not over tighten.
Replace valve and thermocouple interrupter.
Replace receiver and reprogram code.
Replace receiver and reprogram code.
Replace thermocouple.
replace inlet regulator if necessary.
Replace valve and the thermocouple interrupter.
Replace batteries - quality alkaline recommended.
WARNING: Creating an electrical short between the
batteries/battery box and metal parts of the appliance may
render the receiver inoperable.
Turn Manual override know to ON position.
Turn flame to high fire by pressing up button on remote
handset.
replace inlet regulator if necessary.
Verify that incoming gas line ball valve is "open". Verify that
inlet pressure reading is within acceptable limits, inlet
pressure must not exceed 50 mbar.
Verify that spark gap from ignitor to pilot hood is .43 cm.
Verify module is securely grounded to metal chassis of
fireplace.
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