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QuickSpecs
Overview
Superdome Service
Superdome Service
Superdome Service
Superdome Service
Solutions
Solutions
Solutions
Solutions
Superdome continues to provide the same positive Total Customer Experience via industry-leading HP
Services, as with existing Superdome servers. The HP Services component of Superdome is as follows:
HP customers have consistently achieved higher levels of satisfaction when key components of their
IT infrastructures are implemented using the Solution Life Cycle
on rapid productivity and maximum availability by examining customers' specific needs at each of
five distinct phases (plan, design, integrate, install, and manage) and then designing their
Superdome solution around those needs. HP offers three pre configured service solutions for
Superdome that provides customers with a choice of lifecycle services to address their own
individual business requirements.
Foundation Service Solution:
Foundation Service Solution:
Foundation Service Solution: This solution reduces design problems, speeds time-to-
Foundation Service Solution:
production, and lays the groundwork for long-term system reliability by combining pre-
installation preparation and integration services, hands on training and reactive support.
This solution includes HP Support Plus 24 to provide an integrated set of 24x7 hardware
and software services as well as software updates for selected HP and third party products.
Proactive Service Solution:
Proactive Service Solution: This solution builds on the Foundation Service Solution by
Proactive Service Solution:
Proactive Service Solution:
enhancing the management phase of the Solution Life Cycle with HP Proactive 24 to
complement your internal IT resources with proactive assistance and reactive support.
Proactive Service Solution helps reduce design problems, speed time to production, and lay
the groundwork for long term system reliability by combining pre installation preparation
and integration services with hands on staff training and transition assistance. With HP
Proactive 24 included in your solution, you optimize the effectiveness of your IT environment
with access to an HP-certified team of experts that can help you identify potential areas of
improvement in key IT processes and implement necessary changes to increase availability.
Critical Service Solution:
Critical Service Solution:
Critical Service Solution:
Critical Service Solution: Mission Critical environments are maintained by combining
proactive and reactive support services to ensure maximum IT availability and performance
for companies that can't tolerate downtime without serious business impact. Critical Service
Solution encompasses the full spectrum of deliverables across the Solution Lifecycle and is
enhanced by HP Critical Service as the core of the management phase. This total solution
provides maximum system availability and reduces design problems, speeds time-to-
production, and lays the groundwork for long term system reliability by combining pre-
installation preparation and integration services, hands on training, transition assistance,
remote monitoring, and mission critical support. As part of HP Critical Service, you get the
services of a team of HP certified experts that will assist with the transition process, teach
your staff how to optimize system performance, and monitor your system closely so potential
problems are identified before they can affect availability.
HP's Mission-Critical Partnership: This service offering provides customers the opportunity to
HP's Mission-Critical Partnership:
HP's Mission-Critical Partnership:
HP's Mission-Critical Partnership:
create a custom agreement with Hewlett Packard to achieve the level of service that you need to
meet your business requirements. This level of service can help you reduce the business risk of a
complex IT infrastructure, by helping you align IT service delivery to your business objectives,
enable a high rate of business change, and continuously improve service levels. HP will work with
you proactively to eliminate downtime, and improve IT management processes.
Service Solution Enhancements:
Service Solution Enhancements:
Service Solution Enhancements:
Service Solution Enhancements: HP's full portfolio of services is available to enhance your
Superdome Service Solution in order to address your specific business needs. Services focused
across multi-operating systems as well as other platforms such as storage and networks can be
combined to compliment your total solution.
DA - 11717
Worldwide — Version 35 — December 6, 2006
HP Integrity Superdome Servers 16- processor, 32-
HP Integrity Superdome Servers 16- processor, 32-
HP Integrity Superdome Servers 16- processor, 32-
HP Integrity Superdome Servers 16- processor, 32-
processor, and 64- processor Systems
processor, and 64- processor Systems
processor, and 64- processor Systems
processor, and 64- processor Systems
Solution Life Cycle. The Solution Life Cycle focuses
Solution Life Cycle
Solution Life Cycle
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