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RESCHEDULING OF THE SERVICE WILL BE
CONFIRMED AT LEAST 8 DAYS PRIOR TO
COMMENCEMENT OF THE SERVICE.
B Payment for hardware purchased with
installation & deployment services.
Unless otherwise agreed to in writing,
payment for hardware shall in no case be
contingent upon performance or delivery
of installation or deployment services
purchased with such hardware.
C Commercially reasonable limits to scope
of service.
Dell may refuse to provide
Services if, in its opinion, providing the
Services creates an unreasonable risk to
Dell or Dell's Service providers or is beyond
the scope of Services. Dell is not liable for
any failure or delay in performance due to
any cause beyond its control. Service
extends only to uses for which the
Supported Product was designed.
D Optional services.
(including point-of-need support,
installation, consulting, managed, and
professional, support or training services)
may be available for purchase from Dell
and will vary by Customer location.
Optional services may require a separate
agreement with Dell. In the absence of
such agreement, optional services are
provided pursuant to this Agreement.
E Assignment.
Dell may assign this Service
and/or Service Description to qualified
third party service providers.
F Cancellation.
Dell may cancel this Service
at any time during the Service term for any
of the following reasons:
•
Customer fails to pay the total price
for this Service in accordance with
the invoice terms;
•
Customer is abusive, threatening, or
refuses to cooperate with the
assisting analyst or on-site
technician; or
•
Customer fails to abide by all of the
terms and conditions set forth in this
Service Description.
6 Installation and Implementation of a Dell SonicWALL Network Security Appliance | v1.0 | December 9, 2012
Optional services
If Dell cancels this Service, Dell will send
Customer written notice of cancellation at
the address indicated on Customer's invoice.
The notice will include the reason for
cancellation and the effective date of
cancellation, which will be not less than ten
(10) days from the date Dell sends notice of
cancellation to Customer, unless state law
requires other cancellation provisions that
may not by varied by agreement. IF DELL
CANCELS THIS SERVICE PURSUANT TO
THIS PARAGRAPH, CUSTOMER SHALL NOT
BE ENTITLED TO ANY REFUND OF FEES
PAID OR DUE TO DELL.
G Geographic limitations & relocation.
Service will be delivered to the site(s)
indicated on the Customer's invoice. This
Service is not available at all locations.
Service options, including service levels,
technical support hours and onsite
response times will vary by geography and
certain options may not be available for
purchase in Customer's location. Dell's
obligation to supply the Services to
relocated Supported Products is subject to
local service availability and may be subject
to additional fees, and to inspection and
recertification of the relocated Supported
Products at Dell's then current time and
materials consulting rates. Customer will
provide Dell with sufficient and safe access
to Customer's facilities at no cost to Dell
for Dell to fulfill Dell's obligations.
H Transfer of service.
limitations set forth in this Service
Description, Customer may transfer this
Service to a third party who purchases
Customer's entire Supported Product
before the expiration of the then-current
service term, provided Customer is the
original purchaser of the Supported
Product and this Service, or Customer
purchased the Supported Product and this
Service from its original owner (or a
previous transferee) and complied with all
the transfer procedures available at
www.support.dell.com. A transfer fee may
apply. Please note that if Customer or
Customer's transferee moves the
This
Subject to the
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