their terms of sale and service from their local www.Dell.com website or by navigating to their
country-specific service terms at www.Dell.com/servicecontracts. From that website, you must select
your country and preferred language from the appropriate drop-down menu of the Dell sales segment
from which you purchased the Service (either Small & Medium Business or Large Business & Public
Sector). For assistance locating your terms of sale please contact Dell technical support or your sales
Locating your Service Descriptions.
language from the appropriate drop-down menu of the Dell sales segment from which you purchased
the Service (either Small & Medium Business or Large Business & Public Sector). That selection will
automatically re-direct you to a webpage presenting a list service contracts available in each country.
Please refer to the stock-keeping unit or "SKU" description on your invoice or order acknowledgement
to confirm which service contracts you have purchased. For additional assistance locating a service
contract, please contact Dell technical support or your sales representative.
Acceptance of this Service Description.
agreements incorporated by reference herein by placing your order for the Services, receiving delivery
of or utilizing the Services or associated software, or by clicking/checking the "I Agree" button or box
on the Dell.com website in connection with your purchase or within a Dell software interface. If you
are entering this Service Description on behalf of a company or other legal entity you represent that
you have authority to bind such entity to this Service Description, which case "you" or "Customer" shall
refer to such entity. In addition to receiving this Service Description, Customers in certain countries
may also be required to execute a signed purchase agreement.
Service expires 1 year after purchase.
OTHERWISE, YOU MAY USE THIS SERVICE ONE TIME DURING THE 1 YEAR PERIOD FOLLOWING THE
DATE OF ORIGINAL PURCHASE ("EXPIRATION DATE"). THE ORIGINAL PURCHASE DATE IS DEFINED
AS THE EARLIER OF THE DATE OF THE INVOICE FOR THE SERVICE OR ORDER CONFIRMATION
FROM DELL. DELL'S DELIVERY OF THE SERVICE WILL BE DEEMED SATISFIED AFTER THE
EXPIRATION DATE EVEN IF YOU DO NOT USE THE SERVICE.
The scope of your Service agreement
See Appendix A
The key Service steps include
Customer to provide the site environmental and technical readiness requirements and review
the same with Dell.
Dell to confirm site environmental and technical readiness requirements and installation dates
with the Customer and highlight the fact that Customer site readiness must be complete and
product ship dates must be satisfied in order to meet the planned installation schedule.
Dell to create a valid Service implementation plan based on the Customer's hardware and
Installation and testing (each step to be performed by Dell):
2 Installation and Implementation of a Dell SonicWALL Network Security Appliance | v1.0 | December 9, 2012
Service Descriptions are available online at
From that website, you must select your country and preferred
You agree to be bound by this Service Description and the
EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES