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1.
Network Security Appliance installation:
a.
Unpack and inspect all hardware prior to installation.
b.
Verify that the Customer has correct power outlets and sufficient physical space for
installation.
c.
Install all optional cards/modules into the appliance(s), if applicable.
d.
For rack installation:
i.
Mount any necessary rack related hardware into the Customer furnished rack;
provided such rack is Dell supported.
ii.
Mount the appliance(s) into the rack.
iii.
Install and route all Customer-provided power cables.
e.
For non-rack installation:
i.
Place the switch(es) in a Dell and Customer-approved area.
ii.
Connect Customer-provided power cables.
2.
Power up the appliance(s).
3.
Using the Customer-provided interconnect cable(s); connect the appliance into the network.
4.
Verify there is link connectivity into the Customer's network.
5.
Upgrade firmware to vendor recommended version(s), as needed.
6.
Activate the service license keys and enable security services (if applicable).
7.
Demonstrate to Customer the use of web-interface to access appliance features, if applicable.
8.
Create up to two security services (maximum 15 items per service. Applies to Gateway Anti-
Virus, Anti-Spyware, Intrusion Prevention and Content Filtering only. Additional security
services may be purchased in conjunction with this service; see Appendix A).
9.
Configure administrator account (maximum of 5 accounts).
10.
Specify mode of operation, zones, IP address, subnet mask, hostname, static routes, DNS,
SYSLOG.
11.
Set up Application Intelligence, Control and Visualization (maximum of 3 policies).
12.
Set up addresses and custom services (maximum of 30 objects each; if applicable).
13.
Set up network address translation (maximum of 15 policies).
14.
Set up firewall policies, including bandwidth management (maximum of 15 policies).
15.
Set up SonicPoint Wireless LAN zone (SonicPoint provisioning profile) and up to 2 virtual
access points (if applicable).
16.
Set up VPNs: site-to-site and client-to-site (maximum of 12 VPNs; if applicable).
17.
Set up SSL VPN for remote access (if applicable).
18.
Enable wireless security features (wireless appliances only) – intrusion detection and wireless
guest services (Note: does not include wireless configuration on client devices).
19.
Set up user level authentication using customer provided authentication servers (if applicable).
20.
Set up WAN failover/failback and load balancing (if applicable).
21.
Setup and configure High Availability (if service purchased in conjunction with this service).
22.
Configure SonicWALL supported modules (if applicable).
•
Product awareness:
1.
Dell to conduct a brief product orientation session and review the associated documentation
with Customer. This overview does not replace any available Dell education courses for this
product.
•
Project closeout:
1.
Dell to obtain and Customer to provide a Customer acknowledgement of the Services
performed, which will not be unreasonably withheld.
Prerequisites
Prior to Dell providing the Service, Customer will:
3 Installation and Implementation of a Dell SonicWALL Network Security Appliance | v1.0 | December 9, 2012
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