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which Customer has purchased any one or
more Services (defined below), the rate or
price, and the applicable Term of Service
for each is indicated on Customer's order
form or other mutually-agreed upon form
of invoice, order acknowledgment or
purchase order (collectively, "Order Form").
Purchases of Services under this
Agreement shall be solely for Customer's
own internal use and not for resale or
service bureau purposes.
2 Customer responsibilities
A Authority to grant access.
represents and warrants that it has
obtained permission for both Customer
and Dell to access and use the Supported
Product, the data on it, and all hardware
and software components included in it,
for the purpose of providing these Services.
If Customer does not already have that
permission, it is Customer's responsibility
to obtain it, at Customer's expense, before
Customer asks Dell to perform these
Services.
B Cooperate with phone analyst and on-site
technician.
Customer agrees to cooperate
with and follow the instructions given by
Dell phone analyst and its on-site
technicians. Experience shows that most
system problems and errors can be
corrected over the phone as a result of
close cooperation between the user and
the analyst or technician.
C On-site obligations.
require on-site performance, Customer
must provide free, safe and sufficient
access to Customer's facilities and the
Supported Product(s). Sufficient access
includes ample working space, electricity,
and a local telephone line. A monitor or
display, a mouse (or pointing device), and
keyboard must also be provided (at no cost
to Dell), if the system does not already
include these items.
D Maintain software and serviced releases.
Customer must maintain software and
Supported Product(s) at Dell-specified
minimum release levels or configurations
5 Installation and Implementation of a Dell SonicWALL Network Security Appliance | v1.0 | December 9, 2012
Customer
Where Services
as specified on PowerLink for Dell | EMC
Storage or EqualLogic™, or as specified on
www.support.dell.com for additional
Supported Products. Customer must also
ensure installation of remedial replacement
parts, patches, software updates or
subsequent releases as directed by Dell in
order to keep the Supported Product(s)
eligible for this Service.
E Data backup.
Complete a backup of all
existing data and programs on all affected
systems prior to the delivery of this Service
by Dell. DELL WILL HAVE NO LIABILITY
FOR LOSS OR RECOVERY OF DATA OR
PROGRAMS or loss of use of system(s)
arising out of this Service or related
support activities or any act or omission,
including negligence, by Dell or a third-
party service provider.
F Third party warranties.
may require Dell to access hardware or
software that is not manufactured by Dell.
Some manufacturers' warranties may
become void if Dell or anyone else other
than the manufacturer works on the
hardware or software. It is Customer's
responsibility to ensure that Dell's
performance of Services will not affect
such warranties or, if it does, that the effect
will be acceptable to Customer. DELL
DOES NOT TAKE RESPONSIBILITY FOR
THIRD PARTY WARRANTIES OR FOR ANY
EFFECT THAT THE DELL SERVICES MAY
HAVE ON THOSE WARRANTIES.
3 Important additional information
A RESCHEDULING.
HAS BEEN SCHEDULED, ANY CHANGES
TO THE SCHEDULE MUST OCCUR AT
LEAST 8 CALENDAR DAYS PRIOR TO THE
SCHEDULE DATE. IF CUSTOMER
RESCHEDULES THIS SERVICE WITHIN 7
DAYS OR LESS PRIOR TO THE SCHEDULE
DATE, THERE WILL BE A RESCHEDULING
FEE NOT TO EXCEED 25% OF THE
CUSTOMER PRICE FOR THE SERVICES.
CUSTOMER AGREES THAT ANY
These Services
ONCE THIS SERVICE
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