Troubleshooting - Alcatel Versatis C 650 User Manual

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10. TROUBLESHOOTING...

As a general rule, if a problem occurs, remove the batteries from all the handsets in your installation for about 1 minute,
then disconnect and reconnect the power supply to the base and reinstall the handset batteries.
Problem
Nothing appears
display.
There is no dial tone.
The reception quality is poor,
or deteriorates during a call.
Your correspondent
hear you.
The handset doesn't ring.
The battery is still flat after
several hours on charge.
The store where you bought your telephone can also provide you with information and after-sales support.
on the The device is not powered up.
The battery is flat.
The main screen is in standby.
The handset is not registered on the
base.
The battery is flat.
The device is not connected to the
telephone network.
The handset is out of range of the
base.
The line cord is incompatible.
You are out of range of the base or in
an environment subject to interference.
You have an Internet connection box
(modem).
can't The microphone is off: the Secrecy/
Mute function is active.
The handset ringer is off.
The base or charger is not powered
up.
The handset battery is defective.
Cause
Check the power supply connection.
Put the handset back on its base to recharge the
battery.
Press any key on the keypad to reactivate it.
See Section § 8.1.
Put the handset back on its base to recharge the
battery.
Check that the phone cord is properly
connected.
Move nearer to the base.
Use the cord supplied with the telephone.
Move nearer to the base, or move the base.
Connect an approved ADSL filter between the
phone connector and the wall socket.
See Section § 2.7.
See Section § 6.2.
Check your power supply connections.
Contact our Technical service if the telephone is
under warranty, or ask your reseller to supply
you with a new battery.
Solution