Troubleshooting - Alcatel Versatis XL 350 Duo User Manual

14

10. TROUBLESHOOTING...

As a general rule, if a problem occurs, remove the batteries from all the handsets in your installation and disconnect the
power supply to the base. Wait for about 1 minute, then reconnect the base and reinstall the handset batteries.
Problems
Nothing appears on the display.
There is no dial tone.
The reception quality is poor, or
deteriorates during a call.
Your correspondent can't hear
you.
The handset doesn't ring.
The batteries are still flat after
several hours on charge.
The store where you bought your telephone can also provide you with information and after-sales support.
Causes
The device is not powered up.
The handset has been turned off.
The batteries are flat.
The handset is out of range of the
base.
The handset is not registered with
the base.
The batteries are flat (
The device is not connected to the
telephone network.
You are out of range of the base or
in an environment subject to
interference.
You have an ADSL network
connection.
The microphone is off: the
Secrecy/Mute function is active.
The ringer is off.
The base or charger is not powered
up.
The handset batteries are defective. Ask your reseller to supply you with new
Make sure the batteries are correctly
installed.
Check the power supply connection.
Press
base.
Put the handset back on its base to
recharge the batteries.
Move nearer to the base.
See § 8.1 "Registering / re-registering a
handset".
icon). Put the handset on its base to recharge
the batteries.
Check that the phone cord is properly
connected to the base.
Move nearer to the base.
Connect an approved ADSL filter between
the phone connector and the wall socket.
See § 2.6 "Secrecy / Mute (microphone
off)".
See § 6.6.1 "Ringer volume".
Check your power supply connections.
batteries.
Solutions
or place the handset on its