Trouble Shooting - Hellenbrand promate 6.0 Owner's Manual

PROBLEM
2. Control valve does not regenerate
automatically when REGEN button
is depressed and held
3. Control valve does not regenerate
automatically but does when
REGEN button is depressed
4. Time of day flashes on and off
5. Softener delivers hard water.
6. Unit uses too much salt.
7. Loss of resin.
8. Softener delivers salty water.
9. Excessive water in brine tank.
10. Softener fails to draw brine.
11. Continuous flow to drain.
12. Loss of water pressure.
22

TrOuble shOOTinG

CAUSE
A. Transformer unplugged
B. No electric power at outlet
C. Broken drive gear or drive cap assembly
D. Defective PC board
A. Bypass valve in bypass position
B. Meter connection disconnected
C. Restricted/stalled meter turbine
D. Defective meter
E. Defective PC board
F. Programming error
A. Battery back-up maintains time-of-day up
to 2 years in event of power outage and
battery is not depleted. Time of day flashes
when battery is depleted.
B. Prior to 2/2007, PC board did not have
battery back-up - capacitor held time of day
up to 2 hours. Power outage > 2 hours.
A. Bypass valve is open or faulty.
B. No salt or low salt level in brine tank.
C. Softener fails to draw brine.
D. Excessive water usage.
E. Insufficient brine level in brine tank.
F. Resin level inadequate.
G. Meter faulty.
H. Raw water hardness fluctuation.
A. Improper brine refill setting.
B. Improper settings.
C. Excessive water in brine tank.
D. Leaking faucets, toilets, etc...
E. Brine line flow control out of place
A. Backwash controller missing.
B. Faulty distributor tube assembly.
C. Air being drawn in through brine system.
D. Air in water supply system
A. Low water pressure.
B. Excessive water in brine tank.
C. Wrong size injector.
A. Plugged injector.
B. Faulty piston/seal assembly.
C. Plugged or kinked drain line.
D. Backwash flow controller closed off.
E. Defective brine line flow control.
A. Injector is plugged, absent/missing oring(s)
B. Faulty piston assembly.
C. Brine line connection leak.
D. Drain line plugged creating excess back pressure.
E. Drain line too long or too high.
F. Low inlet pressure.
A. Piston assembly failure.
B. Motor failure.
C. Circuit board failure.
A. Iron build-up in resin.
B. Resin bed fouled with sand or sediment.
C. Resin bed mushing due to high amount
of oxidizers in water supply (chlorine).
CORRECTION
A. Connect transformer
B. Repair outlet or use working outlet
C. Replace drive gear or drive cap assembly
D. Replace PC board
A. Put control valve in service position
B. Connect meter to PC board
C. Remove meter and check for free rotation
or foreign matter
D. Replace meter
E. Replace PC board
F. Check control valve set-up procedure
A. Reset time of day and replace battery on PC Board
(Lithium coin type battery 2032)
B. Reset time of day.
A. Close bypass valve or replace.
B. Add salt to brine tank and maintain salt level
above water level.
C. See problem #10.
D. Check gallon capacity settings.
E. Check brine refill setting and refill flow restrictor for
blockage.
F. See problem #7.
G. Test meter and clean or replace meter.
H. Test raw water hardness and adjust settings to
highest known hardness.
A. Check brine refill setting for proper salt dosage
B. Check water hardness and reevaluate capacity setting
specification
C. See problem #9.
D. Repair or replace those items.
E. Replace Brine line flow control.
A. Install backwash controller.
B. Check distributor tube assembly for cracks or holes.
C. Check for leaks in brine lines, fittings, or air check.
Repair or replace.
D. 1. Install upper distributor if missing.
2. Ensure that water supply system has an air
eliminator.
A. Check incoming water pressure - Must remain at
minimum of 25 psi.
B. See problem #9.
C. Install correct injector.
A. Remove injector and clean ports.
B. Replace piston/seal assembly.
C. Correct any kinking or plugging of drain line.
D. Check backwash flow controller.
E. Replace brine refill flow control.
A. Remove injector and clean ports/replace if necessary
B. Check piston assembly.
C. Inspect brine line during refill cycle for leaks.
D. Inspect drain line for blockage.
E. Refer to drain line specifications.
F. Increase inlet pressure to a minimum of 25 psi.
A. Replace piston assembly.
B. Replace motor.
C. Replace circuit board.
A. See problem #13, page 22.
B. Rebed softener and install sediment filter ahead
of softener.
C. Rebed softener. Install dechlorination system ahead
of softener