Customer Service - EMS 1304 Installation And Operation Manual

Customer service

We strive to provide efficient and expedient service when an instrument or component is returned for repair.
Your assistance can help us to better provide the service you need.
To assure that we process your factory repairs and returned goods efficiently and expeditiously, we need your help.
Before you ship any equipment to our factory please call our Service Response Center at 1-800-864-2814. This
enables us to complete the necessary paperwork and process your equipment correctly when it reaches our dock.
When you call please be prepared to provide the following information:
Your name and telephone number.
Your company name with shipping address.
The number of items being returned.
The part number of each item.
The model number or a description of each item.
The serial number of each item, if applicable.
A description of the problem you are experiencing if factory repair is needed, or the reason you are returning the equipment
(e.g., sales return, warranty return, etc.).
When you call in, our Customer Service Representative will assign an RMA (Return Material Authorization)
number to your shipment and initiate the necessary paperwork to process your equipment as soon as it reaches us.
Please include this RMA number with the equipment you return, preferably both inside and outside the shipping
container. This will assure that your equipment receives the fastest attention possible.
Your assistance in this matter will enable us to serve you better. We appreciate your cooperation and support of
our products and services.
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