Customer Service; Faults And Possible Causes; Additional Support - Medion Navigation Unit Operating Instructions Manual

Customer Service

Faults and Possible Causes

The navigation system no longer reacts or is behaving atypically.
•
Carry out a reset (see page 22).
The navigation system is recognized only as a guest by ActiveSync
•
See information on page 58.
The GPS receiver cannot be initialized or found.
If a GPS signal continues not to be reported on the screen, in spite of the correct
installation of the system, this can be caused by the following factors:
•
Sufficient satellite reception is not possible.
Solution:
Change the position of your navigation system and ensure that unre-
stricted "sight" of the aerial is not impaired.
No language statements can be heard.
•
Check the volume setting.

Additional Support

If the suggestions in the above section have not solved your problem, please con-
tact our customer service hotline.
However, before you contact your Technology Center, please have the following
information available:
•
What messages, if any, appear on your screen?
•
What software were you using when the error occurred?
•
What steps have you already undertaken to solve the
problem?
•
Have you upgraded or removed drivers or hardware?
•
Can you manually repeat the problem?
•
If you have been given a customer number previously, please give this
number to the technician.
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English
®
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