Snom 220 Manual
Ip phone for the superior communication
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- Configuration (6 pages) ,
- Description and installation (3 pages) ,
- Specifications (2 pages)
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Summary of Contents for Snom 220
- Page 1 VoIP Phone snom 220 IP phone for the superior communication Manual v3.40 English 26 Aug 2004...
- Page 2 Pascalstr. 10b 10587 Berlin, Germany © 2004 snom technology Aktiengesellschaft. All Rights Reserved. This document is supplied by snom technology AG. No part of this document may be reproduced, republished or retransmitted in any form or by any means whatsoever, whether...
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Page 3: Foreword
In spite of the new technology base of the snom 220, most of its look and feel will be very familiar to you and you should be able to use it intuitively. -
Page 4: Table Of Contents
Selecting the Timezone ....................11 Logging on the first account ..................11 Logon ................12 Mobility......................... 12 Logon Wizard......................... 12 snom Menu ........................13 Logon User ........................ 13 Logoff User ........................ 13 Logoff All ........................13 Select Outgoing Line ....................13 DND Mode on/off ...................... - Page 5 Table of Contents DTMF ........................24 Main Menu........................24 Adjusting the Volume in Idle Mode ................... 25 Ring Tones ........................25 About ........................... 26 Advanced Functions ..........27 Hold and Resume ......................27 Transfer ........................27 Direct Transfer ......................27 Consultation Transfer ....................28 Conference ........................
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Page 6: Installation
Setting up the Phone The snom 220 must be placed on even, horizontal surface that gives the rubber pads a secure grip. Do not place the snom 220 on carpets or other materials containing fibers that could block the air vents and cause overheating. -
Page 7: Keypad
Installation If you want to use a headset, it can be connected to the audio jacks on the rear side of the snom 220. The connector named “in” is for the microphone. Keypad The numeric keypad with the keys 0 to 9, * and # is used to enter digits and letters. -
Page 8: Initialization
Installation Key Digits Lower case Upper case (SPC)_0 (SPC)_0 .@1,?!- .@1,?!- /():;&%*#+<=>$[] /():;&%*#+<=>$[] abc2 ABC2 def3 DEF3 ghi4 GHI4 jkl5 JKL5 mno6 MNO6 pqrs7$ PQRS7$ tuv8 TUV8 wxyz9 WXYZ9 # or after timeout, # or after timeout, number guessing if number guessing if not numeric not numeric... -
Page 9: Dhcp Configuration
Installation Select “Language” and set it to your choice, e.g. “English”. Press ENTER to activate your selection. DHCP Configuration If the network supports DHCP, then on bootup select when this screen appears: The phone has a built-in DHCP client. It will receive an IP address and other network-related settings (Netmask, IP gateway, DNS server) from the DHCP server. -
Page 10: Selecting The Netmask
Installation A valid IP address appropriate to the network in which the phone is being used can be provided. Selecting the Netmask Similarly, the user will be asked to provide a Netmask: Selecting the IP Gateway If a valid Netmask has been provided, the user will be asked for the IP address gateway: Selecting the DNS Server... -
Page 11: Selecting The Timezone
Installation Selecting the Timezone The timezone to be used on the phone can also be selected by moving through the different timezone options available in the menu and pressing to activate your selection. If the settings explained above are set up properly, the phone will ask for the first account registration. -
Page 12: Logon
Logon Mobility In business office environments, desktops are sometimes shared by different employees at the same time or at different points in time (e.g., employees working different shifts, etc). The phones located at the desktops need to be able to cater to this. To ease the effort of assigning the appropriate phone number to the phone for each different employee, the snom220 offers the so-called mobility features, which are described in the next subchapters. -
Page 13: Snom Menu
Menu In idle screen, the soft key is assigned to the snom menu. The following menu items are among those available in SIP if the “Logon Wizard” is configured to be active. For H.323 a few items are hidden. -
Page 14: Dnd Mode On/Off
DND Mode on/off Independent from Logon Wizard settings, the DND functionality is available in the snom menu. DND is short for “Do Not Disturb”. If this mode is activated incoming calls will no longer come through to the phone and you will be completely undisturbed by the phone. If there is a mailbox set up for you, the call is redirected to it. - Page 15 Logon The default mode for password input is integer. You can switch to other input modes by pressing , or . The password is hidden and replaced by a series of *s to keep it hidden from prying eyes. Repeat the same procedure for all accounts with authentication. The challenge responses are stored in the phone and will be used at re- registration or on reboot.
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Page 16: Basic Functions
Dialing There are two methods to begin a call from the idle state of snom 220. You can either dial with the handset resting in the cradle and then pick it up or you can pick up the handset and then dial the number. In the... -
Page 17: Input Modes
Basic Functions Input Modes Dependent on the context, various types of inputs are possible. The active input mode is indicated in the bottom right-hand corner of the display: Only digits can be entered. Upper case mode. Press * to activate lower case mode. -
Page 18: Dialing An H.323/Sip Address
Basic Functions Key mapping: Moves the cursor to the left. Moves the cursor to the right. Deletes the character to the left of the cursor. Changes input mode to numbers. Changes input mode to capital letters. Changes input mode to small letters. Dials the number. -
Page 19: Dialing An Ip Address
Terminating a call You can end a call by setting the handset on its cradle, pressing the hook switch, or pressing CANCEL . The snom 220 will terminate the call and return to the idle state. -
Page 20: Incoming Call
Basic Functions Incoming Call When your snom 220 is called, it rings and displays the following screen. Accepting a Call Picking up the handset or pressing ENTER will accept the call. The snom 220 is now in a call. Press for scrolling to the next / previous set of softkeys. -
Page 21: Denying/Blocking A Call
Basic Functions Denying/Blocking a Call When the snom 220 signals an incoming call, you have the option to deny the call with If you decide to press , the caller will be placed on the deny list and will always be denied automatically. If is not displayed, it is switched off in the settings. -
Page 22: Handset / Handsfree / Headset
If a headset is connected and the audio output is set to headset (“RJ Conn” or “Chinch”), the snom220 will treat the headset as the output device for calls. When the snom 220 is used in a call center environment the connected headset will be the default setting for speaking on the phone. -
Page 23: Destination
This option is similar to 'Destination' with the exception that pressing the key bound to 'Intercom' enables the intercom mode and the phone will be directly connected to the set snom phone if authentication is set up properly. This feature is useful in an office environment as a quick... -
Page 24: Park Orbit
Basic Functions Park orbit snom4s provides its customers with the opportunity to set up parking orbits on the media server, where calls can be parked and picked up. The option 'Park Orbit' enables the phone to provide this feature. Suppose key P4 is bound to orbit1@my.proxy.com. The LED on this key now displays the status of calls, if any, that are parked on this orbit. -
Page 25: Adjusting The Volume In Idle Mode
Basic Functions Key mapping: Moves the cursor down. Moves the cursor up. Enters the submenu. /ENTER /CANCEL Returns the phone to the idle state. Adjusting the Volume in Idle Mode Via the main menu item “Tones”, the following window is activated: Here, the volume of the casing speaker, handset speaker, or headset speaker can be adjusted. -
Page 26: About
Basic Functions Select the submenu “Ringtone”. Here, the ring tone can be set. The selected ring tone is played back and you can decide on the desired setting. Key mapping: Moves the cursor to the next ring tone. Moves the cursor to the previous ring tone. -
Page 27: Advanced Functions
Advanced Functions Hold and Resume When a call is in progress, pressing the flash key (language dependent) puts the call on hold, i.e., the speech is set to mute (neither party can hear the other). Pressing the flash key again will resume the call. While a call is on hold, you can establish another call by dialing the desired number. -
Page 28: Consultation Transfer
Advanced Functions As soon as you press ENTER , the snom 220 will transfer the held party to that number. Key mapping: Moves the cursor to the left. Moves the cursor to the right. Deletes the character to the left of the cursor. -
Page 29: Call Diversion
Advanced Functions By pressing the function key , the conference is disconnected and the calls are dropped. Call Diversion All kinds of call diversions can be set, changed, and deactivated in the menu “Settings/Redirection”. Diverting all calls By setting the option “Settings / Redirection / Redirection” to “always”, every incoming call is diverted immediately to the number set in “Settings / Redirection / Redirect Target”... -
Page 30: On "No Response" (Ccnr)
Advanced Functions By pressing the key, call completion is activated and the phone waits for the other party to return to idle. Pressing “CANCEL” doesn’t cancel the call completion procedure, but allows you to make or receive calls in parallel. When the other party becomes idle, the following window appears: If you press the key, the phone will dial the number again in order... -
Page 31: Dtmf Tones
Advanced Functions When the other side is available, the display will prompt you to dial the number again. DTMF Tones During a call, e.g. with a voicemail system, pressing the digits 0-9, *, or # will generate and send DTMF tones to the other party. Short Messages (SMS) Incoming short messages are automatically displayed when the phone is in idle state. -
Page 32: Conducting A Software Update
Advanced Functions On the idle screen, the letter icon to the left of the SIP registration line indicates the registered phone number the call was recorded for. After you press the function key , the phone displays more information about the number of new and old recorded messages. To connect to the mailbox in order to listen to the recorded messages, press function key or take the handset off the hook. -
Page 33: Additional Pbx Features
Advanced Functions In this case, an additional entry “SW Update” can be found in the snom menu. Pressing the /ENTER key reboots your phone after a few seconds. During boot-up the phone asks you whether or not it should proceed with the boot loader and/or firmware update. -
Page 34: Call Register
Call Register Phone Book The snom 220 contains an internal phone book that can be reached from the phone’s idle state by pressing the phone book key Key mapping: Scrolls to the next item. Scrolls to the previous item. Enters the edit mode for the selected entry. -
Page 35: Editing An Entry
Call Register The title of the window indicates which input is expected. Pressing CANCEL aborts the addition of a new entry. Key mapping: Changes input mode to capital letters. Changes input mode to small letters. Changes input mode to numbers. Deletes the character to the left of the cursor. -
Page 36: Export
Call Register Export To save the content from an already filled phonebook, right-click onto the “Click here” link at the bottom of the “Addressbook” page on your built-in web interface (“Click here to save the current address book”). With “Save Target As…” you can save the phone book content in a comma-separated file containing the current address book entries (CSV = Comma-Separated Values). -
Page 37: Preview
Call Register This will after the preview add the address book entries in the stored file to the address book of your snom 220. It should not matter if some of the entries already exist in the phone book. They will not be duplicated if both name and number are exactly the same respectively. -
Page 38: Call Lists
Call Lists The snom 220 maintains lists of missed, received, and dialed calls that can be accessed by pressing the call list key from the idle state. -
Page 39: Speed Dial
Deletes the current entry. ENTER Dials the number of the current entry. Off Hook Returns to the idle state. CANCEL Speed Dial The snom 220 supports speed dial of up to 33 numbers. These are mapped onto the numbers 0-30, *, and #. -
Page 40: Dialing
Set up the speed dial numbers on the built-in web interface page of your phone. Deny List The snom 220 gives you the option of putting numbers on a deny list to prevent you from being disturbed. Browsing You get to the deny list window via the submenu “Deny List” on your... -
Page 41: Adding A Number
Call Register The numbers to be denied are displayed here. Key mapping: Scrolls to the next number. Scrolls to the previous number. Deletes the current number. Pressing this on <New Item> will add a new entry. Returns to the idle state. CANCEL Or use the web interface “Address Book”... -
Page 42: Removing A Number
Call Register In addition, any number can be added to the deny list by selecting <new item> in the deny list of the phone directly. After the number has been entered it is added to the deny list. Or add a new deny list entry on the “Address Book” webpage and mark it “deny”. -
Page 43: Settings
A long list of different settings is available for the snom220 that can be used to control the behavior of the phone. These settings are explained in the FAQ “Configuring snom phones for Mass Deployment” you can find under http://www.snom.com/faq_en.php. The FAQ “How can I update a snom phone?”... -
Page 44: Settings Via Web Browser
Settings via Web Browser It is usually more convenient to use a web browser to configure the settings. The snom 220 has an integrated web server for this purpose. If the phone is connected to a network that provides DHCP, it can be immediately accessed via the browser after boot-up. -
Page 45: Settings Options
Settings Just click on the desired submenu and the current settings of this submenu will be displayed on the right. You can now modify and store the values by using the mouse and keyboard. To store the changes made, click on the SAVE button. Do NOT press SAVE if you want to discard the changes. - Page 46 Settings MWI Dial Tone Set the dialtone to stutter mode in case of an active MWI. Use Headset Device Select the headset device you would like to use. Select “none” if you don’t want to use a headset. REDIRECTION You can have all incoming calls diverted to a specific number. The following options for redirection are available: Never: This deactivates all call diverts.
- Page 47 In case you want to hear the ring tone via the headset only, choose “headset”, otherwise “speaker” as usual. Default Ringer Choose the default ringing melody for your snom phone through this setting. Custom Melody URL Specify an URL to your own ringing melody. The type of files that should be supplied to the phone is: "PCM 8 kHz 16 bit/sample (linear) mono...
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Page 48: Setup Speed Dial
Settings Type of Answering If auto answer is on, you can select how you would like to receive the incoming call, i.e., in hands free mode or on the handset. PRIVACY SETTINGS: Presence Inactivity Timeout This is the time after which, if there is no activity, presence is set to “closed”. -
Page 49: Setup Line1-7
Settings Function Keys You have the option to program up to sixty-five keys with LEDs. This section helps you achieve this objective. Program the keys P1-P5 or EK1-EK60 to perform any of the 5 different functions. They include “Line”, “Destination”, “Intercom”, “Park Orbit” and “Voice Recorder”. Each of these was explained in detail in the chapter entitled “Programmable Keys”. - Page 50 Settings LOGIN INFORMATION Display Name Set the name you would like to associate with a line, e.g., “John Smith”. Account This is the account with which you would register to a registrar/proxy. It could be alphanumeric, e.g., “js”, or based on digits like “701” in the screenshot above.
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Page 51: Setup Advanced
Settings Transport Select the protocol for transport layer communication through this setting. Offer ICE Choose whether you want to use ICE or not. Codec 1-5 You can select the preferred order for the potential used codec. The available options are G.711 ulaw, G.711 alaw, GSM, G.726-32 and G.729a. - Page 52 Settings IP Gateway This setting shows the IP address of the default IP gateway (not the VoIP gateway). It is the address to which the packets are routed if the wanted packet address is not in the current subnet. Setting up this parameter is mandatory in order to reach an external network.
- Page 53 Settings User Here you can select the HTTP username for your phone. Password Set up the HTTP password for your phone here. Authentication Scheme Define whether “Basic” or “Digest Authentication Scheme” should be used. HTTP Proxy You can select the HTTP proxy address for your phone here. HTTP port Specify the HTTP port to be used by your phone through this setting.
- Page 54 Challenge Response on Phone As explained in an earlier chapter, snom phones can handle challenge responses on the phone. Turning this setting off will disable this feature and you will only be able to handle authentication through the web interface of the phone.
- Page 55 Settings Dialog-Info Call Pickup snom phones subscribe to the status information of SIP URL's mapped as “Destination” on the programmable keys. By turning this setting on, the user will be offered a pickup if a mapped destination gets a call and is in the ringing state.
- Page 56 Settings Block DND Users have an option to disable the DND feature. This can be achieved by turning the “Block DND” setting on. If this setting is turned on, the users of the phone will not have the DND option on their phones. This can be useful in call center environments.
- Page 57 Settings Advanced Network In this section you can alter the advanced network settings of your phone. This page has the following settings: NAT Detection Users can select the kind of NAT according to their network through this setting. Available options are “Automatic”, “UPnP”, “STUN”, “Static” or “Off”.
- Page 58 Settings Dynamic RTP port end Give the last port number in this setting for dynamic RTP port selection. Type of Service (TOS) You can set up the TOS in this setting. A value could, for example, be 160. DTMF Payload Type Set up the payload type for Out of band DTMF here, e.g., 101.
- Page 59 Settings Publish Presence Control the “presence” status information through this setting. Refer-To Brackets To switch additional brackets on or off in the Signaling for Refer-To. Require PRACK To force the usage of PRACK, choose “on” here. Symmetrical RTP In case you want to use symmetrical RTP, switch it “on” here. Offer GRUU This setting is used to toggle the support for GRUU (Globally Routable User agent URL's) in SIP.
- Page 60 Settings VLAN Id and Priority Enter your VLAN ID (0..4095) and Priority (0..7) separated by a space (e.g., "128 5"). DEBUG LCServer Specify the IP address of the remote LCServer if you want your phone to connect to it. Normally, you would not need to set the LCServer setting.
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Page 61: Setup Update
Settings Setup Update MANUAL SOFTWARE UPDATE Here you can select the binary files to be put on the phone yourself. This section may look like: Bootloader Specify the address for the bootloader file you would like to place on the phone through this setting. -
Page 62: Status
Settings GK TTL If you selected “Gatekeeper” in the GK/GW Mode above, you can specify the “Time to Live” (TTL) through this setting. Message Center Number Users can set the message center number through this setting. Fast Start This setting allows you to enable/disable the “fast start” feature. Early Start Here you can switch the early start feature of the H.323 stack on or off. - Page 63 Settings Memory See the current memory usage of your phone. DNS Cache An option to look into the current DNS cache. PCAP Trace Create packet traces from current network traffic right on your phone! This is a really powerful tool to find out what is going on in the network around your phone.
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Page 64: Appendix
Standard Conformance Name and address of manufacturer snom technology AG Pascalstraße 10B 10587 Berlin snom technology AG assures that the product Type: VoIP Phone Model: snom 220 conforms to the following standards: EMC standard 89/336/EWG incl. all appendices Low voltage standard 73 / 23 / EWG Safety Standards: EN 60950 1992 incl. -
Page 65: Index
Appendix Index DNS Cache..........60 DNS Server ..........10 About............26 Domain............50 Accepting a Call .........20 DTMF............24 Account..........48 DTMF Tones ..........31 Adding a number ........41 Dynamic RTP..........55 Adding an entry ..........34 Administrator Mode ........58 Administrator Password ......58 E.164 numbers.......... - Page 66 Setup Speed Dial ........47 Setup Update ..........58 Short Messages........... 31 NAT Detection ...........55 SMS............31 Netmask............10 snom Menu..........12 NTP Time server ........50 Software Update......... 32 Number busy ..........45 speed dial............ 39 Number redirect..........45 Speed Dial ..........39 numeric keypad ..........7...
- Page 67 © 2004 snom technology AG snom technology Aktiengesellschaft · Pascalstr. 10b · D-10587 Berlin · · Phone: +49 30 39833-0 mailto:info@snom.de http://www.snom.com...