Accu-Chek Aviva Owner's Booklet page 44

7
Maintenance and Troubleshooting
Display action
Blood or control solution was applied to the test strip before the flashing drop symbol
appeared on the display. Discard the test strip and repeat the test.
An electronic error occurred, or in rare cases, a used test strip was removed and reinserted.
Turn the meter off and on, or take the battery out for 20 seconds and reinsert it. Perform a
blood glucose or control test. If the problem persists, contact the ACCU‑CHEK Customer
Care Service Center at 1‑800‑858‑8072.
The temperature is above or below the proper range for the system. Refer to the test strip
package insert for system operating conditions. Move to an area with the appropriate
conditions, wait 5 minutes, and repeat the blood glucose or control test. Do not artificially
heat or cool the meter.
The battery is almost out of power. Change the battery now. If the message reappears after
the battery has been replaced, reset the meter. To reset the meter, remove the battery,
press any meter button, then reinsert the battery.
The time and date settings may be incorrect. Make sure the time and date are correct and
adjust, if necessary.
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