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Troubleshootmg
Screen freezes and operation buttons
- F're-"s • . (hen restart playback.
do not work.
- Tum off 1l1e power and turn on
the
power again.
- (f 1l1e power is not turned
on~
perform a
fC.'le1.
(P'age 41 )
- Is the disc damaged or dirty? 01eck. 1l1e condition of 1l1e
di~c.
(P'age 4)
There Is just audio with no video.
-
r~
the connection cable for video outpw connecled properly? (Page." 9-11)
Video Is not output with the desired
- J:s "Video OUt Selecl" set
corre<.l:Iy~
(page 31).
resolution.
-
r~
"Component Video Out" or
WHDM[
Video OUI" set to the
de.~ired
resolution?
(Page.~
30-31).
Wldescreen video appears vertically
- Is
"1V Aspect Ralio
v
set
to
mlilch
the
connected 'IV? Wage 30)
stretched, or black bands appear
at
the
- If you are using a widescreen TV.
L~
the ''TV A."pecl Ratio" sellO "Wide"? (P'age 30)
top and bottom of the screen.
- IJyou are using a 4:3 'IV.
'l\
the 'VidlXl OUt Selecl" set
10
"ConlponenC? (I"dge 31)
4:3 video appears horizontally stretched
Square noise (mosaic) appears on the
- Blocks in images Illlly
be
vi~ible
in
~celles
with mpid mov(.>Jnentdue
to
I.he
screen.
chacllcteriSlics of digillli image
compre.\~ion
lechl¥llogy.
The playback screen will be disturbed If
- This Player
complie~
with analog copy pmlection. Some di.-.cs contain a copy
DVD video Is recorded to a VCR, or
pmhibiting signal.lf you try to play back. such di!lCS thmugh a VCR. or record to aVCR
played back through a VCR.
and play back the
sigfill~
the copy pnJtection will prevent normal playback:. (Pages 10-
J
J)
Audio Is not output, or Images are not
- The audio mllY not
be
(JUIJ1ut or the illlllges may not be played back properly for some
played back properly.
disc~
in which copyright-pnltected contents are recorded.
•
Sound
Problem
Possible causes and solutions
No sound, or sound Is distorted.
- If lhe volume of the 'IV or amplifier is set
to
minimum, rurn
the
volume up.
- There is
110
S(JUnd during still IllOde, slow motion playback, fasl forward lind fasl
reverse. (Page 20)
- aleCk: lhal
the
lIudio cable
L~
connected corre<.'tly. Wage 12)
- 01eck: lhal
the
cable plugs are clCllll.
- Take out 1l1e di.-.c and clean il. (Page 4)
- Audio lIllIy not be output depending on
the
lIudio recording !.tatus, such liS wherl audio
other than an audio signal or non-slandard audio is recorded for the audio content of the
disc. (Page 3)
Left and right channels of audio are
- Are left and right audio
cable.~
connected to the opposite terminal, or
L~
one side
reversed, or sound comes out of only
disconnected? (P'age 13)
one side.
Audio Is not output, or Images are not
- The audio may nol
be
OUtpul or the images may not
be
played back: properly for
~OIne
played back properly.
disc~
in which copyright-pnltected contents are recorded.
Cannot hear the desired audio type and!
-
Refer to ..Audio Oul"
~eUing
Wage 31) and ,. About tl1e audio output formats". Wage 38)
or number of channels•
•
Network
Problem
Possible causes and solutions
Cannot connect to the Internet.
- Is the Network. cable COlllleCted pruperly?
-
I~
the wrong cable s'Uch a."1I modular ClIhle used'? Connectll Network: cable to 1l1e
NE1WORK lermifilli. (P'age 14)
- Is the power for the connected equipment, such as broadband rouler or modem turned
on?
- Is the brolldband rOUler and/or modem pnJperly connected?
- Is Ihe proper
value{~)
set
in
the
nelwork.setting'! Check UCommunicalion Setup".
(pa8e.~
34-36)
Cannot download SD-LIVE contents.
-
[~tlle
LAN cable t'Ollne<:ted pmperly?
- Is tlle USB memory device properly connected·? Check: that the USB memory device is
connected to the USB BD SlURAGElSERVrCE termifilll of this Player.
- Chock if the BD
dL~
supports BD-UV E.
- Chock
the
seill ng for "BD Internet A<xess". (POdge 33)
40
En
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