Pontiac Sunbird Owner's Manual page 277

Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and Pontiac.
Normally, any problems with the sales
transaction or the operation of your
vehicle will be resolved by your dealer's
Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
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STEP ONE: Discuss your problem with
,
a member of dealership management.
Complaints can often be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact the
owner of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of Dealership Management, it
appears your problem cannot be
resolved by the dealership without
further help, contact the Pontiac
Customer Assistance Center by calling
1-800-PM CARES. In Canada, contact
GM of Canada Customer Assistance
Centre in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call 254-17-86. In Puerto
Rico or U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM International
Export Sales in Canada by calling
1-416-644-4112.
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
number
0
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached to the left
top of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of problem
mileage