Testing The Configuration; Troubleshooting - Polycom KWS600v3 Installation And Configuration Manual

Programming the KIRK Repeater with the ServiceTool
The ServiceTool is the tool you access from your desktop and use for repeater programming; handset
adjustment and software download to the handset and repeater. The ServiceTool identifies the type of
repeater, and with this software it is possible to program the KIRK Repeater to connect to the KIRK
DECT Radio Infrastructure solutions.
Refer to the KIRK Repeater Installation and Configuration Guide
http://www.polycom.com/support/voice/dect/dect_repeaters.html

Testing the Configuration

To ensure that the KWS600v3 and handsets are correctly configured, you must run the following tests:
1. Call to voicemail: Place a call to the voicemail access number and set the voicemail password
for that user.
2. Internal call – hard phone/softphone: Place a call to another user with a hard phone or
softphone. Make sure there is two-way audio.
3. Internal Call – Handset to Handset: Place a call to another user with a KWS handset. Make
sure there is two-way audio.
4. External Call to PSTN number: Place a call to a public switched telephone network (PSTN)
number through a gateway. Make sure there is two-way audio.
If any of the above test cases fail, revisit the integration steps and consult the troubleshooting section
below.

Troubleshooting

Administration Page
1. Firmware upload failed.
Ensure that you are uploading valid firmware files and you are uploading radio firmware as IP
firmware. Check to see if communication between PC and radio unit is interrupted.
2. Password mismatch.
Ensure that the password is correct. Passwords are case sensitive.
3. IPEI too long or too short.
Ensure that the IPEI is correct. The IPEI (serial number) consists of a five-digit handset type
(manufacturer code) and a seven-digit handset number.
available from
for more information.
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