ReSound SY312 User Manual page 22

Troubleshooting Guide
Symptom cauSe
Excessive whistling /
Incorrect RIE mould placement
feedback
Incorrect dome placement
Excessive ear wax
Feedback control may need adjustment
RIE mould tubing worn or damaged
Hearing instrument settings not optimal
Sound distorted /
Weak battery
not clear
Improper RIE mould or dome fit
Hearing instrument damaged
Hearing instrument settings not optimal
Wireless does not work Possible Root Cause - Device is in flight mode
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poSSIBLe RemeDy
Re-insert RIE mould carefully
Re-insert dome
Consult your hearing care professional
Consult your hearing care professional
Consult your hearing care professional
Consult your hearing care professional
Replace battery
Consult your hearing care professional
Consult your hearing care professional
Consult your hearing care professional
For Alera devices with push button: Open and close the battery compartment. For Alera
devices without push button: Open and close the battery door twice within 10 seconds
For all Verso devices: Open and close the battery compartment once. Wireless will reacti-
vate 10 seconds later. (If Root Cause is device in flight mode)
If there are any other problems not mentioned in this guide, please contact your hearing care professional.
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