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Windows error codes
Windows 2000
Error
Error 619:
The port is
disconnected
during dial-up.
Error 691:
Access denied,
user name and
password
incorrect on the
domain during
dial-up.
Error 718:
The card was
unable to dial
during dial-up.
All Windows operating systems
Error
Error 734: The PPP link control
protocol was terminated
during dial-up.
Error 678: Computer you
are dialling is not responding
during dial-up.
Connection Failed or
Activation Failed. Please
contact your Network operator.
Connection Failed. Invalid APN.
Please check and enter the
APN again.
Connection Failed. Invalid
User Name or Password.
Please check and enter the
User Name and/or Password in
your connection profile.
82
Troubleshooting
Description and resolution
An ISDN mode (V110 or V120) has been selected when creating a connection,
but is not supported by the network.
Select Analogue mode when creating the connection in the Connection Wizard.
The domain name entry is incorrect.
Correct the domain name entry or delete if not required.
This error indicates a PPP conversation started, but it was terminated because the
remote server did not respond within an appropriate time. This can be caused
by poor line quality or a problem with the server (ISP). This error can occur
when your modem has connected to the ISP and has sent a username and
password, but there is no response from the server.
Wait a few minutes and try again.
Description and resolution
The APN entry is incorrect, the signal is weak or the connection is lost
whilst dialling.
If you are experiencing problems contact your network operator and
check the APN.
This error applies to GPRS over DUN, for more information see
Configuring a GPRS over DUN connection on page 21.
Either: Service is not supported by SIM (usually for CSD) or the remote
computer at the other end is not answering.
Check your network subscription with your network operator if necessary.
Make sure that the server you are dialling is OK.
If you are unsure which speed to choose from the Speed tab, start with
Analogue 9600, and check to see if it works. Once your connection works
on Analogue, you can try the V110/V120 settings to see if faster speeds
are available. V110/V120 also connects faster than analogue. When
roaming you may need to repeat this procedure to adapt your settings
to the capability of the local network operator.
No specific reason for failure is available. Wait a few minutes and try
again. If you continue to get this error check your connection settings
or call your network operator for help.
The APN entry is incorrect, the signal is weak or the connection is lost
whilst dialling. If you are experiencing problems contact your network
operator and check the APN.
Choose to modify your connection in the Connection Wizard. Go to the
User ID window and re-enter the User Name and Password given to you
by your network operator. If you were not supplied with a User Name
and Password leave the fields blank. Contact your network operator
if you continue to have problems.
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