A distorted image is
received at the other end.
Reception and copying problems
Problem
The printing paper comes
out blank when you try to
receive a document.
Print quality is poor.
The received document is
faint.
Received images are
distorted.
• Noise on the telephone line may cause distortion. Try
sending the document again.
• ECM mode (see page 48) will help prevent distortions
due to line noise. Note that ECM mode must be
turned on in the other machine as well.
• Make a copy of the document on your fax machine. If
the copy is also distorted, your fax machine may need
service.
• Make sure that the document is loaded properly in the
feeder of the transmitting machine. Make a copy or
print a report to confirm the printing ability of your
machine.
• The print cartridge may need alignment or cleaning.
See page 92.
• Ask the other party to send higher contrast
documents. If the contrast is still too low, your fax
machine may need service. Make a copy or print a
report to check your machine's printing ability.
• The print cartridge may need replacement.
• Noise on the telephone line may cause distortion.
Have the other party try sending the document again.
• ECM mode (see page 48) will help prevent distortions
due to line noise. Note that ECM mode must be
turned on in the other machine as well.
• Make a copy or print a report on your fax machine. If
the copy or report is also distorted, your fax machine
may need service.
Problems and Solutions
Solution
99