Troubleshooting - Philips MBD7020 User Manual

10 Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing of
the product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product,
check the following points before you request
service. If you still have a problem, register
your product and get support at www.philips.
com/welcome.
Main unit
No reaction to the remote control.
• Connect this product to the power
outlet.
• Point the remote control at the IR sensor
located on the front panel of this product.
• Insert the batteries correctly.
• Insert new batteries in the remote
control.
Timer does not work
• Set the clock correctly.
• Switch on the timer.
Clock/timer setting erased
• Power has been interrupted or the power
cord has been disconnected.
• Reset the clock/timer.
Picture
No picture.
• See TV manual for correct video input
selection. Change the TV channel until
you see the Philips screen.
38 EN
No picture on HDMI connection.
• If this product is connected to an
unauthorized display device with an
HDMI cable, the audio/video signal may
not be output.
• Check if the HDMI cable is faulty. Replace
with a new HDMI cable.
• On the remote control, press
press "731" (numeric buttons) to recover
picture display.
No high-definition video signal on the TV.
• Make sure that the disc contains high-
definition video.
• Make sure that the TV supports high-
definition video.
Sound
No sound or poor sound
• Adjust the volume.
• Disconnect the headphones.
• Check that the speakers are connected
correctly.
• Check if the stripped speaker wires are
clamped.
No sound on HDMI connection.
• You may not hear any sound from the
HDMI output if the connected device
is non-HDCP compliant or only DVI-
compatible.
No secondary audio output for Picture-in-
Picture feature.
• When [Bitstream] under the [HDMI
Audio] or [Digital Audio] menu is
selected, interactive sound like secondary
sound for Picture-in-Picture feature is
muted. Deselect [Bitstream].
Play
Disc cannot be played.
• Ensure that the disc is correctly loaded.
• Ensure that this product supports the
disc (see "Your Blu-ray Component Hi-Fi
System" > "Playable media").
and then