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Problem
The printing quality is poor.
When an extension telephone
is connected, I cannot receive
documents by pressing
{*}{#}{9}.
The other party complains
that they cannot send a
document.
I cannot select the desired
receiving mode.
7.3.5 Copying
Problem
The unit will not make a copy.
A black line, a white line or
smudge appears on the
copied document.
Cause & Solution
L If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party's machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L Some paper has instructions recommending which side to print on. Try
turning the paper over.
L You may have used paper with a cotton and/or fibre content that is over
20%, such as letterhead or resume paper.
L The remaining toner is low. Replace the toner cartridge (page 53).
L To check the drum life and quality, please print the printer test list (page 63).
If printing quality is still poor, replace the toner cartridge and drum unit.
L The toner save mode is ON (feature #79 on page 44).
L The glass or rollers are dirty with correction fluid, etc. Clean them (page 60).
Please do not insert a document before correction fluid has dried
completely.
L You must set remote fax activation to ON (feature #41 on page 42)
beforehand.
L Press {*}{#}{9} firmly.
L You may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #41 on page
42).
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 14) or clear the jammed paper
(page 56).
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 14) or clear the jammed paper
(page 56).
L The unit is not in FAX ONLY mode. Press {AUTO ANSWER} repeatedly to
turn ON the {AUTO ANSWER} indicator.
L If you want to set FAX ONLY mode:
– press {AUTO ANSWER} repeatedly to turn ON the {AUTO ANSWER}
indicator.
L If you want to set TEL mode or TEL/FAX mode:
– select the desired mode using feature #73 (page 44), and press {AUTO
ANSWER} repeatedly to turn OFF the {AUTO ANSWER} indicator.
Cause & Solution
L You cannot make a copy during programming. Make the copy after
programming.
L The document was not fed into the unit properly. Re-insert the document.
L Recording paper is not installed or the unit has run out of paper. Install
paper (page 14).
L The glass or rollers are dirty with correction fluid, etc. Clean them (page 60).
Please do not insert a document before correction fluid has dried
completely.
7. Help
51
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