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7. Help
7.3.3 Fax – sending
Problem
I cannot send documents.
I cannot send a fax overseas.
The other party complains
that letters on their received
document are distorted or not
clear.
The other party complains
that black lines, white lines or
smudges appear on their
received document.
7.3.4 Fax – receiving
Problem
I cannot receive documents.
I cannot receive documents
automatically.
The display shows
"CONNECTING.....", but
faxes are not received.
A blank sheet is ejected.
50
Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 15).
L The other party's fax machine is busy or has run out of recording paper. Try
again.
L The other party's machine is not a fax machine. Check with the other party.
L The other party's fax machine failed to answer the fax automatically. Send
the fax manually (page 27).
L Use the overseas transmission mode (feature #23 on page 41).
L Add two pauses at the end of the telephone number or dial manually.
L If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
L Another telephone on the same line is off the hook. Hang up the telephone
and try again.
L The original document is too dark or too light. Change the scan contrast
(feature #58 on page 43) to "LIGHT" or "DARKER", and try again.
L Try copying the document. If the copied image is clear, there may be
something wrong with the other party's machine.
L The glass or rollers are dirty with correction fluid, etc. Clean them (page 60).
Please do not insert a document before correction fluid has dried
completely.
Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 15).
L The receiving mode is set to TEL mode. Set to FAX ONLY mode (page 33)
or TEL/FAX mode (page 34).
L The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #06 on page 40 and feature #78 on
page 44).
L The incoming call is not a fax. Change the receiving mode to TEL mode
(page 33) or TEL/FAX mode (page 34).
L The other party placed the document in their fax machine the wrong way.
Check with the other party.
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