Panasonic KX-FT932FX Operating Instructions Manual page 42

9. Help
Problem
The printing quality is poor.
The other party complains
that they cannot send a
document.
I cannot select the desired
receiving mode.
When an extension telephone
is connected, I cannot receive
documents by pressing
{*}{#}{9}.
9.3.5 Copying
Problem
The unit will not make a copy.
A black line, a white line or
smudge appears on the
copied document.
The copied document is
blank.
The copied image is
distorted.
The printing quality is poor.
9.3.6 Answering machine (KX-FT938 only)
Problem
The answering machine is
turned ON, but caller
messages are not recorded.
42
Cause & Solution
L The thermal head is dirty. Clean it (page 45).
L Adjust the print contrast using feature #59 (page 35).
L If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party's machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L The receiving mode is set to TEL mode.
Receive the document manually (page 24) or change the receiving mode:
– KX-FT932: FAX ONLY mode (page 26) or TEL/FAX mode (page 25).
– KX-FT938: TAM/FAX mode (page 25), FAX ONLY mode (page 26) or
TEL/FAX mode (page 25).
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 5) or clear the jammed paper
(page 44).
L If you want to set TAM/FAX (KX-FT938 only) or FAX ONLY mode:
– KX-FT932: Press {AUTO ANSWER} repeatedly to select FAX ONLY
mode.
– KX-FT938: Set the desired mode using feature #77 (page 35), and
press {AUTO ANSWER} repeatedly to select the desired mode.
L If you want to set TEL mode or TEL/FAX mode, set the desired mode using
#73 (page 35), and press {AUTO ANSWER} repeatedly to select the
desired mode.
L You must set remote fax activation to ON (feature #41 on page 34)
beforehand.
L Press {*}{#}{9} firmly.
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 5) or clear the jammed paper
(page 44).
Cause & Solution
L You cannot make a copy during programming.
L You cannot make a copy during a telephone conversation.
L The scanner glass, white plate or rollers are dirty with correction fluid, etc.
Clean them (page 45). Please do not insert a document before correction
fluid has dried completely.
L The recording paper is not installed correctly. Make sure that the shiny side
of the paper is facing down and re-install the paper (page 5).
L Adjust the width of the document guides to fit the actual size of the
document.
L The thermal head is dirty. Clean it (page 45).
L Adjust the print contrast using feature #59 (page 35).
Cause & Solution
L The recording time is set to "GREET ONLY". Select "1 MIN" or "NO
LIMIT" (feature #10 on page 33).
L The message memory is full. Erase unnecessary messages (page 29).