HP StorageWorks vs80 User Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Storage
  5. StorageWorks vs80
  6. User manual
HP StorageWorks vs80 User Manual

HP StorageWorks vs80 User Manual

1/8 autoloader
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
hp StorageWorks
user's guide
vs80 1/8 autoloader
Part Number: C9265-90001
Edition 2
September 2002
© 2002 Hewlett-Packard Company

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the StorageWorks vs80 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for HP StorageWorks vs80

Summary of Contents for HP StorageWorks vs80

  • Page 1 StorageWorks user’s guide vs80 1/8 autoloader Part Number: C9265-90001 Edition 2 September 2002 © 2002 Hewlett-Packard Company...

  • Page 2: Notice

    For the most current version of this manual, and other not proceed until you fully understand information regarding your tape autoloader, visit the and meet the required conditions. HP Customer Care web site: http://www.hp.com/support/storage Notice hp StorageWorks vs80 1/8 autoloader...

  • Page 3: Table Of Contents

    Preparing the Host and Verifying the Connection 21 Operating the Autoloader 23 Chapter Overview 23 Operator’s Panel Overview 24 LED Indicators 26 Operator’s Panel Control Buttons 27 Understanding the Menu Structure 28 Using Cartridges 29 hp StorageWorks vs80 1/8 autoloader...
  • Page 4 View Event Log 49 Firmware Revision 50 Diagnostics and Troubleshooting 51 Chapter Overview 51 Using HP Library & Tape Tools to Diagnose Problems 52 Troubleshooting Installation Problems 53 Troubleshooting Common Problems 55 Removing Stuck Cartridges 62 Autoloader Error Codes 66...
  • Page 5 Contacting HP Customer Support 80 Information Needed for Support 80 Backup Software Support 81 HP Telephone Support 81 North and South America 81 European Customer Support Centers 82 Asia Pacific Customer Support Centers 83 Elsewhere 84 Warranty Information 85 hp StorageWorks vs80 1/8 autoloader...
  • Page 6 StorageWorks vs80 1/8 autoloader...

  • Page 7: Installing The Autoloader

    Installing the Autoloader Chapter Overview This chapter describes the following: Installation Overview on page 8 Understanding Autoloader Features on page 9 Choosing a Location on page 12 Unpacking the Autoloader on page 13 Identifying Product Components on page 14 Installing the Autoloader into a Rack on page 16 Connecting the SCSI and Power Cables on page 19...

  • Page 8: Installation Overview

    Installation Overview Installing the autoloader consists of the following steps, which are explained in more detail later in this chapter: 1. Choose a location for the autoloader (page 12). 2. Unpack and check the autoloader for shipping damage (page 13). 3.

  • Page 9: Understanding Autoloader Features

    Understanding Autoloader Features The autoloader is a SCSI-2 Low-Voltage Differential (LVD) data storage device that incorporates a Benchmark Storage Innovations DLT vs80 tape drive and eight tape slots. The autoloader operates as a single SCSI device with two Logical Unit Numbers (LUNs), one for the tape drive (0) and the other for the autoloader robotics (1).

  • Page 10: Product Overview

    Product Overview Figure 1 Front Panel Controls Power switch (recessed) Mailslot Front panel LEDs Front panel LCD screen Control keys Installing the Autoloader Chapter 1...
  • Page 11 Figure 2 Rear Panel Overview 68-pin SCSI connectors Fan vent Power connector Chapter 1 Installing the Autoloader...

  • Page 12: Choosing A Location

    Choosing a Location Choose a location that meets the following criteria (see Technical Specifications on page 71 for more information on specifications): Table 1 Location Criteria Standalone Select a location that is flat, sturdy, level, and close to a requirements host server.

  • Page 13: Unpacking The Autoloader

    Unpacking the Autoloader Before you begin, clear a desk or table so that you can unpack the autoloader. You also need to select an open 2U computer rack location or choose a desktop location near the server that is to be the host for the autoloader. Caution If the room in which you are working differs from the temperature in which the autoloader was shipped or stored by...

  • Page 14: Identifying Product Components

    Identifying Product Components Accessories Figure 3 Accessories SCSI Cable SCSI Terminator Power Cable ISV and Regulatory Information Getting Started Poster CD containing localized versions of this manual Installing the Autoloader Chapter 1...

  • Page 15: Rack Kit Components (If Rackmount Unit)

    Rack Kit Components (if rackmount unit) Figure 4 Rack Kit Components Screws and clip nuts Mounting Brackets Mounting Rails Chapter 1 Installing the Autoloader...

  • Page 16: Installing The Autoloader Into A Rack

    Installing the Autoloader into a Rack The autoloader fits all standard 19-inch racks, taking up 2U of space. To install the autoloader into a rack, you will need to install the mounting brackets on both sides of the autoloader and the rails in the selected rack location. To install the autoloader, follow these steps: 1.
  • Page 17 3. Using the screws and clip nuts from the rackmount hardware package, secure one rail to each side of the rack in the location in which you plan to install the autoloader. — Be sure to secure both the front and rear of each rail to the rack. The rails extend to fit a variety of rack depths.
  • Page 18 4. Slide the autoloader onto the rails and secure the mounting bracket to the rack using the screws and clip nuts from the rackmount hardware package. Figure 7 Sliding the Autoloader into the Rack Slot, Securing Mounting Bracket Installing the Autoloader Chapter 1...

  • Page 19: Connecting The Scsi And Power Cables

    Connecting the SCSI and Power Cables To connect the SCSI and power cables to the autoloader, follow these steps: 1. Shut down and turn off the selected server. Turn off all attached accessory devices, such as printers and other SCSI devices. Remove the power cables from the server and all attached accessories.
  • Page 20 4. Attach the terminator to the remaining SCSI connector on the rear panel of the autoloader (if the autoloader is the last or only device on the SCSI bus). Otherwise, attach the cable to the next device on the SCSI bus, and ensure that the last device on the SCSI bus is properly terminated.

  • Page 21: Preparing The Host And Verifying The Connection

    — Drivers may be needed for the autoloader to operate properly with your operating system. To see if drivers are needed for your operating system, visit HP Customer Care at: http://www.hp.com/go/support Select your product, and then click on [download drivers and software].
  • Page 22 Verify the connection between the autoloader and host by: — Installing the HP Library & Tape Tools diagnostic/installation check utility available at http://www.hp.com/support/TapeTools. Install this utility onto the host server. This utility verifies that the autoloader is connected and communicating with the host server. It also verifies that the autoloader is functioning and provides diagnostic information.

  • Page 23: Operating The Autoloader

    Operating the Autoloader Chapter Overview This chapter describes the following: Operator’s Panel Overview on page 24 Understanding the Menu Structure on page 28 Using Cartridges on page 29 Cleaning the Tape Drive on page 36 Creating an Inventory of Cartridges on page 38 Chapter 2 Operating the Autoloader...

  • Page 24: Operator's Panel Overview

    Operator’s Panel Overview The Operator's Panel consists of four LEDs, four buttons, and a 2-line by 16- character LCD screen. The Operator's Panel provides everything you need to monitor autoloader status and to control all of its functions. The display defaults to the Home screen. The Home screen consists of the autoloader status on the top line and the current cartridge inventory on the second line.
  • Page 25 Exporting the indicated cartridge will clear the error condition. See Exporting Cartridges on page 31. If these symptoms occur on multiple known good cartridges, consider cleaning the tape drive. See Cleaning the Tape Drive page 36. If a particular cartridge causes these symptoms repeatedly, that cartridge may be defective or invalid.

  • Page 26: Led Indicators

    LED Indicators The Operator's Panel includes four LED indicators that provide a variety of information as detailed in the following table: Table 2 LEDs Color Description Ready/Activity Green Illuminated when power is on. Blinking whenever there is tape drive or autoloader robotics activity. Clean Drive Amber Illuminated when the tape drive needs to be cleaned.

  • Page 27: Operator's Panel Control Buttons

    Operator’s Panel Control Buttons The Operator’s Panel includes four buttons that provide access to all operations and information menus. Table 3 Control Buttons Button Description [Cancel] Cancels the current menu option and returns to the previous menu level or Home screen. [Previous] Selects the previous item or value in the currently displayed menu.

  • Page 28: Understanding The Menu Structure

    Understanding the Menu Structure Figure 11 Operator’s Panel Menu Structure Operating the Autoloader Chapter 2...

  • Page 29: Using Cartridges

    Use only DLTtape IV cartridges. The tape drive in the autoloader can read, but not write DLTtape IV cartridges that are written in the DLT 4000 format. You can order tape cartridges at http://www.hp.com/go/storagemedia. Make sure all cartridges that you want to use for writing have either never...

  • Page 30: Importing Cartridges

    Importing Cartridges Performing an import or export of media during a data backup Caution may result in adverse results, which could include backup failure or other errors. This option forces the autoloader to import a cartridge into a specific empty slot on the carousel.

  • Page 31: Exporting Cartridges

    Figure 12 Importing a Cartridge Exporting Cartridges Caution Performing an import or export of media during a data backup may result in adverse results, which could include backup failure or other errors. This option moves a cartridge from a specific slot to the mailslot. To export one or more cartridges from the autoloader, follow these steps: 1.

  • Page 32: Loading Cartridges

    Figure 13 Exporting a Cartridge Loading Cartridges This option loads a cartridge from the autoloader carousel into the tape drive. To use this option, follow these steps: 1. From the Home Screen or main menu, press the [+] or [-] button until Commands appears on the top line of the LCD screen.

  • Page 33: Unloading Cartridges

    Unloading Cartridges This option unloads the cartridge from the tape drive into its original slot. To use this option, follow these steps: 1. From the Home Screen or main menu, press the [+] or [-] button until Commands appears on the top line of the LCD screen. Press [Enter] to select.

  • Page 34: Write-Protecting Cartridges

    Write-Protecting Cartridges All cartridges have a write-protect switch to prevent accidental erasure of data. Before loading a cartridge into the autoloader, make sure the write-protect switch on the front of the cartridge is positioned as desired: Slide the switch to the left to write-protect the cartridge. A small orange rectangle is visible, indicating that the cartridge is write-protected.

  • Page 35: Maintaining Cartridges

    Maintaining Cartridges To ensure the longest possible life for all of your DLTtape IV cartridges, follow these guidelines: Do not drop or strike a cartridge. Excessive shock can displace the tape leader, making the cartridge unusable and possibly damaging the autoloader.

  • Page 36: Cleaning The Tape Drive

    Caution Use only DLT 1 cleaning cartridges in the autoloader, available at http://www.hp.com/go/storagemedia. Use of any other type of cleaning cartridge can damage the read/write head in the tape drive. If you load any other type of cleaning cartridge or method, the autoloader will unload it within approximately 25 seconds.
  • Page 37 To clean the tape drive, follow these steps: 1. From the Home Screen or main menu, press the [+] or [-] button until Commands appears on the top line of the LCD screen. Press [Enter]. 2. Press the [+] or [-] button until Clean Drive appears on the LCD screen. Press [Enter].

  • Page 38: Creating An Inventory Of Cartridges

    Creating an Inventory of Cartridges This option will build a new inventory of cartridges in the autoloader. To use this option, follow these steps: 1. From the Home Screen or main menu, press the [+] or [-] button until Commands appears on the top line of the LCD screen. 2.

  • Page 39: Autoloader Administration

    Autoloader Administration Chapter Overview This chapter describes the following: Configuring the Autoloader on page 40 Updating Firmware on page 45 Running the Autoloader System Test on page 48 Retrieving Information About the Autoloader on page 49 Chapter 3 Autoloader Administration...

  • Page 40: Configuring The Autoloader

    Configuring the Autoloader The Configuration menu provides access to the following autoloader configuration options: Resetting the autoloader Setting SCSI IDs Setting autoloader mode to Circular/Autoload Updating firmware To access the Configuration menu from the Home Screen or main menu, press the [+] or [-] button until Configuration appears on the top line of the LCD screen.

  • Page 41: Changing The Scsi Id

    Changing the SCSI ID This option changes the SCSI ID the autoloader uses. The autoloader operates as a single SCSI device with two Logical Unit Numbers (LUNs): one LUN (0) is for the tape drive, and the other (1) is for the autoloader robotics. The default SCSI ID is 5.

  • Page 42: Setting The Autoloader Operating Mode

    Setting the Autoloader Operating Mode The autoloader operating mode is determined by whether or not you are using backup software that can control the autoloader robotics. If you are using such software, then the autoloader operates in Random mode. If you are not, then the autoloader operates in Sequential mode.
  • Page 43 Circular Mode Note Circular mode is only applicable when the autoloader is in Sequential mode. This option turns Circular mode on or off. When Circular mode is on, the autoloader automatically reloads the first cartridge in the sequence into the tape drive after unloading the last cartridge in the sequence.
  • Page 44 Autoload Mode Note Autoload mode is only applicable if the autoloader is in Sequential mode. This option turns Autoload mode on or off. When the autoloader is powered on and Autoload mode is on, the autoloader automatically loads the cartridge from the lowest numbered full slot into the tape drive.

  • Page 45: Updating Firmware

    Using HP Library & Tape Tools You can download autoloader and drive firmware using the HP Library & Tape Tools diagnostic utility. This utility may already be installed on your server. If not, you can download it from http://www.hp.com/support/TapeTools.

  • Page 46: Using A Firmware Upgrade Tape

    & Tape Tools (see Using HP Library & Tape Tools on page 45). A firmware upgrade tape can only be obtained by an HP service representative. This option performs a firmware code update on the autoloader using a firmware upgrade tape.
  • Page 47 Note If the cartridge is not a valid code update cartridge, the LCD will temporarily display error code “BC,” the autoloader will reset, the cartridge will be exported, and the LCD will display Bad upgrade tape. During the firmware update, which can take several minutes, the LCD screen displays CODE UPDATE IN PROGRESS.

  • Page 48: Running The Autoloader System Test

    Running the Autoloader System Test Caution Running the system test for extended periods of time will reduce the life of your autoloader. To maximize product life, use only when necessary. The System Test option cycles the autoloader through the process of loading, calibrating, and unloading all cartridges in the carousel.

  • Page 49: Retrieving Information About The Autoloader

    Retrieving Information About the Autoloader The Information menu provides access to information about the autoloader, including the cycle count, error log, and firmware revision. Cycle Count This option displays the total system cycle count, incrementing each time a tape is loaded into the drive or exported from the autoloader. To use this option, follow these steps: 1.

  • Page 50: Firmware Revision

    Note Errors will show as “X X YY”. “YY” represents the specific error code, and “X X” represents non pertinent address codes. Additionally, errors range from 0 to -63, where 0 is the newest error and -63 is the oldest. Firmware Revision This option displays the revision of the firmware currently installed in the autoloader.

  • Page 51: Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting Chapter Overview This chapter describes the following: Using HP Library & Tape Tools to Diagnose Problems on page 52 Troubleshooting Installation Problems on page 53 Troubleshooting Common Problems on page 55 Autoloader Error Codes on page 66...

  • Page 52: Using Hp Library & Tape Tools To Diagnose Problems

    Using HP Library & Tape Tools to Diagnose Problems With HP Library & Tape Tools installed on the host server, you can do the following: Identify all SCSI devices connected to your system. View detailed configuration, identification, inventory, and drive information for the autoloader.

  • Page 53: Troubleshooting Installation Problems

    Troubleshooting Installation Problems Problems encountered during the installation of the autoloader are usually caused by improper SCSI bus configuration, application software configuration errors, or by an incorrectly configured operating system. If the application software that you are using is not communicating with the autoloader after installation, check the following: SCSI ID: The autoloader uses one SCSI ID and two Logical Unit Numbers (LUNs):...
  • Page 54 Ensure that the autoloader is compatible with the SCSI host adapter and backup application you plan to use. For a list of compatible SCSI adapters and application software, check with your SCSI host adapter manufacturer, backup application vendor, or the HP support website at http://www.hp.com/go/support. SCSI Host Adapter Installation: Verify that you have installed your SCSI host adapter correctly.

  • Page 55: Troubleshooting Common Problems

    Troubleshooting Common Problems This section includes information on troubleshooting common autoloader problems. If these procedures fail, contact your service representative for further assistance. Table 4 Troubleshooting Table Problem Solution Power Autoloader does not power Check all power cord connections. Make sure the power switch on the front panel is in the ON position.
  • Page 56 Table 4 Troubleshooting Table Problem Solution Tape stuck in drive. Power cycle the autoloader, allow it to complete initialization (may take as long as 10 minutes), and then retry unloading the tape using the autoloader Operator’s Panel controls. Make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge.
  • Page 57 Table 4 Troubleshooting Table Problem Solution Cannot write to or read from Make sure that the cartridge is write enabled (move the write- tape. protect switch to the enabled position). Make sure that the cartridge is a DLTtapeIV that has not been written using an incompatible format.
  • Page 58 Table 4 Troubleshooting Table Problem Solution SCSI ID Changed drive SCSI ID, but Make sure that all SCSI devices on the same bus have unique ID the host server does not numbers. recognize the new ID. If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through 7 are available.
  • Page 59 Table 4 Troubleshooting Table Problem Solution Cleaning Recurring cleaning message or Make sure you are using a DLT vs80 compatible cleaning media attention light. cartridge. Replace the existing cleaning cartridge with a new one. If the Media Attention LED is cleared using a cleaning cartridge and then immediately reappears after a particular data cartridge is reloaded, that data cartridge might be contaminated.
  • Page 60 Table 4 Troubleshooting Table Problem Solution Media is rejected by the tape You attempted to load media with an invalid format (DLT 7000 drive. Restore from tape NOT or DLT 8000), an improperly degaussed cartridge, an invalid successful. cartridge type (DLTtape III or non-DLT1 cleaning cartridge), or the tape drive read/write head is dirty.
  • Page 61 Table 4 Troubleshooting Table Problem Solution Bad/defective/contaminated If the Media Attention LED is cleared using a cleaning cartridge media and then immediately reappears each time a particular cartridge is reloaded, and you have confirmed that the suspect cartridge is not an invalid cleaning cartridge (DLTtape III or non- DLT1), that cartridge should be suspected as being contaminated.

  • Page 62: Removing Stuck Cartridges

    Caution Contact your HP support representative if a cartridge is stuck in the drive. 1. Move the power switch on the front panel to the OFF position. You may need to use the tip of a pen or similar item to move the recessed power switch.
  • Page 63 5. Loosen the autoloader cover by removing the five screws on the back of the autoloader, and the screws on each side of the autoloader. Figure 15 Remove Indicated Back Cover Screws 6. Remove the top cover by lifting it from the back and easing it out from under the front panel display cover.
  • Page 64 Remove the cartridge carrier that contains the tape you want to remove by lifting the carrier up and out of the autoloader. Note To remove the carrier directly in front of the mail slot, gently rotate the carousel counterclockwise by moving the belt or carriers until the carrier is no longer in front of the mail slot.
  • Page 65 9. After removing the cartridges from the desired carriers, reinstall each carrier on the autoloader belt (see Figure 17). — Make sure that the rollers on the bottom of the carrier are aligned in the carrier tracks. — Make sure that the belt post beneath each carrier is inserted into the proper autoloader belt loop.

  • Page 66: Autoloader Error Codes

    Autoloader Error Codes If an error occurs during operation of the autoloader, the autoloader stops the current operation and displays an error code on the top line of the LCD screen. Unless otherwise noted in Table 5, attempt to resolve the error by cycling power on the autoloader and retrying the last operation.
  • Page 67 Table 5 Error Codes Error Code Description Details 3 0 83 Inventory not valid. The cartridge inventory is not valid because of manual changes or previous fatal errors. Update the inventory using the Re-inventory option in the Configuration menu. See page 38 or power cycle.
  • Page 68 Table 5 Error Codes Error Code Description Details 3 0 94 Cartridge unload error. A failure occurred while trying to unload a cartridge from the drive to its slot. 3 0 95 Import error. An error occurred while trying to import a data cartridge to a carousel slot.
  • Page 69 Table 5 Error Codes Error Code Description Details 3 0 B1 RAM error. Cycle power on the autoloader and attempt the operation again. If the error recurs, contact your technical support representative. 3 0 B2 NVRAM error. Cycle power on the autoloader and attempt the operation again.
  • Page 70 Diagnostics and Troubleshooting Chapter 4...

  • Page 71: Technical Specifications

    Technical Specifications Appendix Overview This appendix describes the following: on page 72 Autoloader Specifications on page 73 Environmental Specifications on page 74 Tape Drive Specifications on page 75 Media Specifications Appendix A Appendix Overview...

  • Page 72: Autoloader Specifications

    Autoloader Specifications Table 6 Autoloader Specifications Characteristic Specification Height Packaged 205 mm (8.0 in) Unpackaged 84 mm (3.34 in) Width Packaged 600 mm (23.6 in) Unpackaged 419 mm (16.5 in) Depth Packaged 743 mm (29.2 in) Unpackaged 610 mm (24 in) Weight Packaged 11.35 kg (24.9 lb)

  • Page 73: Environmental Specifications

    Environmental Specifications Table 7 Environmental Specifications Characteristic Specification Temperature/humidity Operating 10º to 35º C Non-operating -40º to 60º C Recommended operating 20º to 30º C temperature Temperature shock immunity - 10º C per hour maximum rate of change Operating 20% to 80% RH (non condensing) Non-operating 10% to 90% RH (non-condensing) Altitude...

  • Page 74: Tape Drive Specifications

    Tape Drive Specifications Table 8 DLT vs80 Drive Specifications Description DLT1 (vs80) Read/write transfer rate: maximum Non-compressed mode: sustained (DLT Type IV media) 3.0 MB/second Compressed (2:1 typical): 6.0 MB/second Burst transfer rate 16 MB/second Average access time 68 seconds MTBF 100,000 hours Interface...

  • Page 75: Media Specifications

    Media Specifications Table 9 Media Specifications Characteristic DLT Type IV Media DLT1 formatted capacity 40 GB (non-compressed 80 GB (2:1 typical compression) Basic description 0.5 inch (metal particle) Tape length 557 meters (1828 feet) Cartridge dimensions 10.4 x 10.4 x 2.5 cm (4.1 x 4.1 x 1.0 in) Shelf life 30 years minimum @ 20°...
  • Page 76 Media Specifications Appendix A...

  • Page 77: Customer Support

    Customer Support Appendix Overview This appendix describes the following: on page 78 Registering Your Product on page 79 Service Options on page 80 Contacting HP Customer Support on page 85 Warranty Information Appendix B Appendix Overview...

  • Page 78: Registering Your Product

    Registering Your Product Registering your product ensures fast and easy access to Hewlett-Packard Customer Support. On our web site: http://www.register.hp.com HP Customers who register join a select group who register to receive: Technical support updates Special Hewlett-Packard offers Direct-to-you details on: —...

  • Page 79: Service Options

    Service Options HP service options upgrade the warranty on your tape autoloader. A wide range of warranty options are available to meet your business uptime needs. SupportPacks SupportPacks are available within 180 days of your purchase. If you choose to purchase one, your warranty will be upgraded.

  • Page 80: Contacting Hp Customer Support

    Contact your authorized HP dealer or Authorized Service Provider Call the HP Customer Care Center in your region If you purchased a service contract through HP or an authorized reseller, make sure that you register your autoloader immediately. Failure to register may result in slower response time.

  • Page 81: Backup Software Support

    HP Telephone Support To obtain technical assistance, call the support representative nearest you. North and South America Note For the latest list of phone numbers for HP Customer Support, see . Phone charges may apply. http://www.hp.com/go/support Argentina (541) 778 8380...

  • Page 82: European Customer Support Centers

    800 47 888 (Caracas 207 8488) European Customer Support Centers Monday - Friday, 8:30 - 18:00 (C.E.T) Note For the latest list of phone numbers for HP Customer Support, see . Phone charges may apply. http://www.hp.com/go/support Austria + 43 (0) 7114 201080...

  • Page 83: Asia Pacific Customer Support Centers

    + 90 212 224 59 25 United Kingdom + 44 (0) 171 512 52 02 Asia Pacific Customer Support Centers Note For the latest list of phone numbers for HP Customer Support, see . Phone charges may apply. http://www.hp.com/go/support Australia + 61 3 8877 8000...

  • Page 84: Elsewhere

    + 65 272 5300 Taiwan + 886 2 717 0055 Thailand + 66 2 661 4000 Vietnam + 84 (0) 8 823 4530 Elsewhere Contact your authorized HP dealer/distributor or the nearest HP sales and service office. Contacting HP Customer Support Appendix B...

  • Page 85: Warranty Information

    HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, customer will be entitled to a refund of the purchase price upon prompt return of the product.
  • Page 86 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
  • Page 87 75 front panel features 10 importing write-protect loading data cartridges maintaining capacity home screen 24 unloading operating temperature range HP Library & Tape Tools 22 write protecting choosing a location 12 diagnostic utility 45 circular mode 43 diagnostics 45...
  • Page 88 phone support 81 software compatibility 21 specifications importing cartridges 30 air quality information altitude operating modes cycle count clearance Autoload event log Circular warranty formatted capacity 75 operator panel 24 information, gathered before media cartridge life 75 control button contacting support 80 media shelf life 75 ordering supplies and accesso- installation...
  • Page 89 Tape Tools 21 tapes 29 stuck temperature and humidity spec- ifications 73 test system troubleshooting 53 troubleshooting table 55 typographical conventions 2 unloading cartridges 33 unpacking the autoloader 13 using cartridges 29 verifying the connection 21 vibration specifications 73 warranty 2 warranty options 79 write protecting tapes 34...

Table of Contents