HP DL320 Quickspecs page 9

QuickSpecs
Standard Features
HP Factory Express HP Factory Express HP Factory Express HP Factory Express
Capabilities Capabilities Capabilities Capabilities
Service and Support Service and Support Service and Support Service and Support
HP Factory Express offers configuration, customization, integration and deployment services for HP
servers and storage products. Customers can choose how their factory solutions are built, tested,
integrated, shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex
configuration and design services as well as individual factory services, such as image loading, asset
tagging, and custom packaging. HP products supported through Factory Express include a wide array of
servers and storage: HP Integrity, HP ProLiant, HP ProLiant Server Blades, HP BladeSystem, HP 9000
servers as well as the MSA1000, VA7xxx, EVA, XP, rackable tape libraries and configurable network
switches.
For more information on Factory Express services for your specific server model please contact your sales
representative or go to http://www.hp.com/go/factory-express.
This product is covered by a global limited warranty and supported by HP Services and a worldwide
network of resellers and service providers. Hardware diagnostic support and repair is available for three
years from date of purchase. Support for software and initial setup is available for 90 days from date of
purchase. Additional support may be covered under the warranty or available for an additional fee.
Enhancements to warranty services are available through HP Care Pack services or customized service
agreements.
NOTE: Server Warranty includes 3 year Parts, 1 year Labour, 1-year on-site support. Additional NOTE: NOTE: NOTE:
information regarding worldwide limited warranty and technical support is available at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
HP Care Pack services include coverage for the HP branded hardware options qualified for the server,
purchased at the same time or afterward, internal to the enclosure, as well as 22" and smaller external
monitors and tower UPS options up to 3kVA; these items will be covered at the same service level and
for the same coverage period as the server. Coverage of UPS Battery is not included, standard warranty
terms & conditions apply. For servers or storage systems installed within a rack, service also covers all HP
qualified rack options installed within the same rack.
HP services provide continuous care and support expertise with committed response designed to meet
your IT and business needs.
To fully capitalizing on your HP ProLiant servers' capabilities requires a service partner who thoroughly
understands your server technology and systems environment. HP Services, an industry leader in
provision of multi vender support solutions provides a range of support services designed to meet the
varying needs of business. Whether an SMB or large global corporation HP has a ProLiant server support
offer to help you speedily deploy and maximize system uptime.
Extended Care - Minimum recommended service support offer designed to ensure customers have
access to expert assistance, whenever they need it.
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years
Committed Care - Cost-effective service options designed to extend HP Services committed response and
guaranteed fix times, designed to speed problem resolution.
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years
Committed Response - Highest HP Support service level recommend to help increase IT performance
and availability with comprehensive, consistent hardware and software services
DA - 12365 Canada — Version 16 — February 12, 2007
HP ProLiant DL320 Generation 4 (G4) HP ProLiant DL320 Generation 4 (G4) HP ProLiant DL320 Generation 4 (G4) HP ProLiant DL320 Generation 4 (G4)
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