HP DL320 Quickspecs page 26

QuickSpecs
Options
Service and Support Service and Support Service and Support Service and Support
Offerings (HP Care Pack Offerings (HP Care Pack Offerings (HP Care Pack Offerings (HP Care Pack
Services) Services) Services) Services)
Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service
Next Business Day On-site Service, 5-Day x 9-Hour Coverage, 3 Years, Electronic
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
Installation & Start-up Services Installation & Start-up Services Installation & Start-up Services Installation & Start-up Services
Hardware Installation, Electronic
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays, Electronic
Support Plus Support Plus Support Plus Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays, Electronic
Support Plus 24 Support Plus 24 Support Plus 24 Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic.
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic.
NOTE: For additional information on HP Care Pack Services, please see NOTE: NOTE: NOTE:
http://www.hp.ca/hps/carepack/.
DA - 12365 Canada — Version 16 — February 12, 2007
HP ProLiant DL320 Generation 4 (G4) HP ProLiant DL320 Generation 4 (G4) HP ProLiant DL320 Generation 4 (G4) HP ProLiant DL320 Generation 4 (G4)
U4479E
U4480E
U4481E
U4482E
U4490E
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U6309E
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