Oce cm3522 User Manual page 232

Troubleshooting
Symptom
Does not print in the Secure Print
mode.
Jobs in Save in User Box have disap-
peared.
Cannot print in the User Authentica-
tion (Account Track) mode
Cannot print even though "Public Us-
er" is selected for user authentication
If the problem persists after all of these procedures have been performed, read the User's Guide [Copy
Operations].
Océ cm3522/cm2522
Cause
On the main system, the password
rules may be enabled.
Different encryption passphrases
may be specified for the printer driv-
er and the machine.
The main system may be set to de-
lete the jobs in the user box.
The ID or password is wrong.
"Authentication" is not selected in
the printer driver.
Different encryption passphrases
may be specified for the printer driv-
er and the machine.
Printing with the current ID may not
be permitted.
Printing as a public user may not be
permitted on the main system.
Remedy
Specify a password according to
the password rules.
Specify the same encryption pass-
phrase for the machine and the
printer driver.
Check the settings for the user box
on the main system.
For details, refer to the User's Guide
[Box Operations].
Enter the correct ID and password.
Select "Authentication" in the printer
driver.
Specify the same encryption pass-
phrase for the machine and the
printer driver.
Check with the administrator to see
if the ID is valid.
Check with the administrator to see
if printing as a public user is permit-
ted.
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