Call Park; Call Pickup - Cisco 8941 User Manual

Operating Your Phone
Procedure
Step 1 Press the Forward All soft key.
Step 2 Enter the number to forward.
Note

Call Park

Call Park allows you to park (temporarily store) a call you receive on your phone, which you can then retrieve
from another phone (for example, a phone at a co-worker's desk or in a conference room).
There are two ways you can park a call:
1 Park—Allows you to park an active call that you answered on your phone, and retrieve it using another
phone in the Cisco Unified Communications Manager Express system.
2 Directed Call Park—Allows you to park and retrieve an active call in two different ways:
a Assisted Directed Call Park—Allows you to park an active call by pressing a line button, which your
b Manual Directed Call Park—Allows you to park an active call by transferring it to a Directed Call
Your system administrator sets up either the Directed Call Park or Park feature on your phone, but not both.

Call Pickup

Call Pickup allows you to answer a call that is ringing on a co-worker's phone by redirecting the call to your
phone.
There are three ways you can pick up a call:
1 Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
2 Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:
OL-24415-01
If forward is turned on and there are unheard voicemails, the white "call forward" icon with a red
background is shown.
system administrator sets up as a speed dial line.
With this type of directed call, you can monitor the status of the line (in-use, idle, or in Do Not Disturb
state) using Line Status indicators.
number, which your system administrator sets up.
You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your
system administrator), then dialing the Directed Call number you used to park the call.
• Using a group pickup number (provided by your system administrator)
• Dialing the ringing phone's number.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 8.8
Call Park
(SCCP)
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