Product Support - Adesso NUSCAN 2100 Series User Manual

Possible Cause
Scanner is not
programmed to work
with the host.

14. Product Support

If our FAQ Service & Support web pages does not help you resolve your product
issues found at http://www.adesso.com/faqs.asp
Support by emailing
6:00PM PST from Monday through Friday.
Email Support:
Email your request to
•
Your Name
•
Day time telephone number
•
Day time fax number
•
Operating System
•
Model number of your Adesso product
•
Description of how you installed and set up your Adesso product
•
Description of your technical difficulty
Phone Support:
Before you call us for Tech-Support, please provide below information:
•
Product model number and Serial number
•
Operating System
•
Description of how you installed and set up your Adesso product
•
Description of your technical difficulty
Possible Solution
Be sure proper host type is selected.
For RS-232, ensure the scanner's communication
parameters match the host's settings.
For keyboard emulation configuration, ensure the
system is programmed for the correct keyboard type,
and that the CAPS LOCK key is off.
Be sure editing options (e.g. UPC-E to UPC-A
Conversion) are properly programmed.
support@adesso.com
support@adesso.com
(800) 467-1195
please contact Adesso Technical
or calling (800) 467-1195 from 9:00AM to
and include the following information:
11