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service technicians provide any services to reset either the user or the master HDP, or to recover data from
the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
For how to remove the POP, see "How to remove the hard-disk password" on page 41.
Supervisor password
A supervisor password (SVP) protects the system information stored in the BIOS Setup Utility. The user must
enter the SVP in order to get access to the BIOS Setup Utility and change the system configuration.
Attention: If the SVP has been forgotten and cannot be made available to the service technician, there is no
service procedure to reset the password. The system board must be replaced for a scheduled fee.
How to remove the power-on password
To remove a POP that you have forgotten, do the following:
(A) If no SVP has been set:
1. Turn off the computer.
2. Remove the battery pack. For how to remove the battery pack, see "1010 Battery pack" on page 66.
3. Remove the backup battery. For how to remove the backup battery, see "1100 Backup battery" on
page 80.
4. Connect the ac power adapter. Turn on the computer and wait until the POST ends. After the POST
ends, the password prompt will not be displayed. The power-on password has been removed.
5. Reinstall the backup battery and the battery pack.
(B) If an SVP has been set and is known by the service technician:
1. Turn on the computer.
2. When the ThinkPad logo is displayed, immediately press F1.
3. Type the supervisor password to enter the ThinkPad Setup program.
4. Select Security.
5. Select Password.
6. Select Power-On Password.
7. Type the current supervisor password in the Enter Current Password field. Then leave the Enter
New Password field blank, and press Enter twice.
8. In the Changes have been saved window, press Enter.
9. Press F10 to save changes and exit the ThinkPad Setup program.
How to remove the hard-disk password
Attention: If User only mode is selected and the user HDP has been forgotten and cannot be made
available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any
services to reset the user HDPs or to recover data from the hard disk drive. The hard disk drive can be
replaced for a scheduled fee.
To remove a user HDP that has been forgotten, when the SVP and the master HDP are known, do the
following:
1. Turn on the computer.
2. When the ThinkPad logo comes up, immediately press F1 to enter BIOS Setup Utility.For models
supporting the Passphrase function, press F1 while HDP icon is appearing on the screen; then enter the
master HDP. For the other models, enter the master HDP.
.
Chapter 4
Related service information
41
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