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Troubleshooting Guide
Symptom
Product does not light up
One LED does not work
The wrong LEDs light up when
using DMX
Circuit breaker/fuse keeps
tripping/blowing
Product does not power up
Product does not respond to
DMX
DMX signal problems
Ilumipod Inground Tri-3 IP Optic 25 RGB User Manual Rev. 5
Cause(s)
Dimmer fader set to 0
All color faders set to 0
All colors in STATIC are set to 0
Unit is being configured with Ilumicode
No power
Faulty internal power supply
Faulty main control board
Faulty LED
Faulty LED module
Faulty LED driver
Wrong personality
Wrong DMX address
Excessive circuit load
Short circuit along the power wires
No power
Loose or damaged power cord
Faulty internal power supply
Wrong DMX addressing
Damaged DMX cables
Wrong polarity on the controller
Loose DMX cables
Faulty DMX interface
Faulty Display/Main board
Non DMX cables
Bouncing signals
Long cable/low-level signal
Too many products
Interference from AC wires
Technical Information
Action(s)
Increase the value of the dimmer channel
Increase the value of the color channels
Increase the values of the colors
Complete the configuration process.
Verify external power circuit and wiring
Return for service to ILUMINARC®
Return for service to ILUMINARC®
Return for service to ILUMINARC®
Change the personality
Change the DMX address
Check total load placed on the electrical
circuit
Check for a short in the electrical wiring
Check for power on power outlet
Check power cord
Return for service to ILUMINARC®
Check Control Panel and product addressing
Check DMX cables
Check polarity switch settings on the
controller
Check cable connections
Return for service to ILUMINARC®
Return for service to ILUMINARC®
Use only DMX compatible cables
Install terminator as suggested in the DMX
Primer from the ILUMINARC® website at
http://www.iluminarc.com/reports/dmx-
primer.
Install an optically coupled DMX splitter
right after the product with the strong signal
Install an optically coupled DMX splitter
after product #32 or before
Keep DMX cables separated from power
cables or fluorescent/black lights
17
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