Troubleshooting - Discovery Telecom VoIP²ALL Series Owner's Manual

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To c all f rom y our S IP c lient ( i.e. I P P BX) t hrough t he G ateway t o t he c ellular n etwork:
1) On t he M ain T oolbar, c lick M onitor.
2) Send a c all f rom y our S IP t o t he G ateway.
3) Check t he m onitor t o s ee t hat t he n umber w as d ialed c orrectly a nd t he c all w as c onnected.
Troubleshooting
In c ase t he c all w as n ot c onnected, c heck t he f ollowing:
Confirm t hat t he n umber w as c ompatible w ith t he n etwork b y d ialing t his n umber d irectly f rom
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your m obile p hone.
If y ou s ee t hat t he n umber i s n ot a ccepted, r econfigure t he p ort p refix t able t o a llow t his
number. S ee P refix C onfiguration ( Call H andling) o n p age 1 5.
If t he c all i s n ot d isplayed o n t he m onitor:
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Change t he p refix o f t his p ort t o * a nd r etry.
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If t he c all i s a ccepted b ut n ot c onnected -­‐ r econfigure t he p ort p refix a nd r etry.
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If t he c all i s s till n ot d isplayed -­‐ c heck t hat t his p refix i s n ot a ssigned t o a nother p ort ( i.e. V oIP,
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H323, H ost). I f s o, r econfigure t hat p ort's p refix s o i t d oes n ot c onflict a nd r etry.
If t he c all i s s till n ot d isplayed -­‐ c heck t hat t he S IP p orts a re f orwarded t o t he G ateway,
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specifically p ort 5 060 t o 6 066.
If t he c all i s c onnected b ut t here i s n o a udio:
Check t hat t he p orts a re f orwarded t o t he G ateway, s pecifically p ort 5 060 t o 6 066.
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Check t he a udio d irectly w ith a S IP p hone b y b ypassing t he I P P BX.
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Testing a p ort w ith a V oIP p hone
Perform t he f ollowing t est t o e nsure t hat y our a udio i s f unctional b y b ypassing t he p ublic I P.
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To r egister a V oIP p hone i n t he G ateway :
1) Open t he V oIP p hone c onfiguration.
2) Configure t he V oIP p hone a ccording t o t he f ollowing p arameters:
The S IP S erver I P A ddress -­‐ t he I P a ddress o f t he G ateway
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The U ser I D ( optional) -­‐ t he d efined u ser n ame f or t his S IP c lient
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The A uthentication P assword ( optional) -­‐ t he d efined p assword f or t his S IP c lient
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3) Save t he c onfiguration s ettings.
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To c all f rom y our V oIP p hone t hrough t he G ateway t o c ellular n etwork:
1) In t he p ort y ou w ish t o u se, c onfigure t he p refix t o * . S ee P refix C onfiguration ( Call H andling) o n
page 1 5.
2) Dial t he n umber o f t he m obile p hone.
The c all i s r outed t o t he m obile p hone t hrough t he p ort.
3) Check t hat t he a udio i n t he l ocal n etwork i s f unctional.
If s o, t hen t he G ateway i s f unctional a nd t he a udio p roblem i s c aused b ecause p orts 5 060 t o 6 066
are n ot a ccessible f rom t he p ublic I P. C heck y our I P s ettings.
VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide http://www.dtt.tw 17