Returns Procedure; Contact Us - Chauvet COLORado Range IP User Manual

Returns
Procedure

Contact Us

COLORado™ Range IP User Manual Rev. 06
The user must send the merchandise prepaid, in the original box, and with its original
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before
shipping the product. Be prepared to provide the model number, serial number, and a brief
description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization (RMA)
number. CHAUVET® will refuse any product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number please include the following information on a
piece of paper inside the box:
 Your name
 Your address
 Your phone number
 The RMA number
 A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer's responsibility. As a suggestion, proper FedEx packing or
double boxing is the method Chauvet® recommends.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108th Avenue
Voice:
Fax:
Toll free:
Technical Support
Voice: (954) 577-4455 (Press 4)
Fax:
Email: tech@chauvetlighting.com
World Wide Web
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address:
Sunrise, FL 33351
(954) 577-4455
(954) 741-5571
(800) 762-1084 Voice:
Fax:
Technical Support
Email:
(954) 756-8015
World Wide Web
www.chauvetpro.com
Technical Information
Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
+44 (0)1773 511115
+44 (0)1773 511110
uktech@chauvetlighting.com
www.chauvetlighting.co.uk
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