Troubleshooting; If You Are Having Difficulty With Your Machine - Brother DCP-J125 User Manual

Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com/

If you are having difficulty with your machine

Printing
Difficulty
No printout
Poor print quality
42
Suggestions
Check the interface cable on both the machine and your computer. (See the Quick
Setup Guide.)
Make sure the machine is plugged in and not turned off.
Check to see if the LCD is showing an error message.
(See Error and Maintenance messages on page 37.)
One or more ink cartridges have reached the end of their life. (See Replacing the
ink cartridges on page 31.)
If the LCD says Cannot Print and Replace Ink, see Replacing the ink
cartridges on page 31.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Choose Brother DCP-XXXX (where XXXX is your model name), and make sure
that Use Printer Offline is unchecked.
When you choose the Print Odd Pages and Print Even Pages settings, you may
see a print error message on your computer, as the machine pauses during the
printing process. The error message will disappear after the machine re-starts
printing.
Brother does not recommend the use of cartridges other than genuine Brother
Original cartridges or the refilling of used cartridges with ink from other sources.
Check the print quality. (See Checking the print quality on page 35.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine's menu matches the type of paper you are using.
®
(See Printing for Windows
User's Guide and Paper Type on page 14.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date written on the cartridge package has passed.
(Brother Original cartridges stay usable for up to two years if kept in their
original packaging.)
The ink cartridge was in your machine over for six months.

The ink cartridge may not have been stored correctly before use.

Try using the recommended types of paper. (See Acceptable paper and other print
media on page 15.)
The recommended environment for your machine is between 20 C to 33 C.
or Printing and Faxing for Macintosh in the Software
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