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Mitel 6970 User Manual
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Mitel 6970 User Manual

Ip conference phone
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Mitel 6970 IP Conference Phone
5806017
USER GUIDE

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Summary of Contents for Mitel 6970

  • Page 1 Mitel 6970 IP Conference Phone 5806017 USER GUIDE...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
  • Page 3 Cleaning the Mitel 6970 IP Conference Phone touchscreen ....... 5...
  • Page 4 Specifying the Language to Use using the Mitel Web UI ......
  • Page 5 Configuring lock settings using the Mitel Web UI ....... . .
  • Page 6 6970 IP Conference Phone is one of the most advanced conference IP phones available today. About this guide This guide explains how to use the basic features of your new Mitel 6970 IP Conference Phone. Not all features listed are available by default. Your System Administrator has the ability to customize many features on this phone.
  • Page 7 Cleaning the Mitel 6970 IP Conference Phone touchscreen Frequent use of the Mitel 6970 IP Conference Phone may lead to a dirty screen. To clean the phone screen, Mitel recommends using a super-fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably the one without sewn hems or similar characteristics that would scratch the surface of the screen).
  • Page 8 Protect your hearing Your Mitel 6970 IP Conference Phone has a control for adjusting the volume of the speakerphone. Keep the volume at a moderate level because continuous exposure to loud sounds can contribute...
  • Page 9 Mitel 6970 IP Conference Phone User Guide Phone keys Key overview The following sections describe the various Mitel 6970 IP Conference Phone key functions used to make and manage calls and caller information. Status Bar Touchscreen Hide Dialpad Dialpad Bottom...
  • Page 10 Input methods On-screen dialpad The Mitel 6970 IP Conference Phone has an on-screen dialpad with digits from 0 through 9, a star button (*) and a pound button (#). Buttons 2 through 9 contain the letters of the alphabet. These dialpad buttons can be used to dial a phone number to make a call (see “Making calls”...
  • Page 11 Mitel 6970 IP Conference Phone User Guide The numeric layout of the on-screen international keyboard is as follows:...
  • Page 12 Phone keys Touch and hold various buttons on the on-screen keyboard to choose diacritical and secondary characters. The diacritical and secondary characters available for the on-screen international keyboard include: Tap and hold Available diacritics/secondary characters è é ê ë ē ĕ...
  • Page 13 Mitel 6970 IP Conference Phone User Guide Getting started The Mitel 6970 IP Conference Phone must be set up and be configured by your system administrator prior to its first use. UI overview Navigation UI navigation is performed using the LCD touchscreen: •...
  • Page 14 Getting started The Home screen displays the following elements in an idle state: • status bar • time and date • top softkeys • bottom softkeys Notes: 1. The default softkeys are configured by your System Administrator and may differ. If you want to add or remove softkeys, contact your System Administrator.
  • Page 15 Mitel 6970 IP Conference Phone User Guide Icon Description Bluetooth Enabled - The Bluetooth Enabled icon displays on the status bar when the Bluetooth functionality has been turned on. For more information, see “Bluetooth” page Mobile Phone Connected - The Mobile Phone Connected icon displays on the status bar when a mobile phone connection has been detected.
  • Page 16 In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your IP address, tap Settings > Status > Network. For more details, see “Status”...
  • Page 17 The Status window displays for the IP phone you are accessing. 3. You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings.
  • Page 18 Getting started Category Description Operation User Password - Allows you to change the user password. Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, as well as reset the user password.
  • Page 19 • Language Settings Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6970. Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone. For more information on custom ring tones, see “Installing custom ring tones...
  • Page 20 Getting started Handling calls This sub-section describes ways to make and answer calls on the Mitel 6970 IP Conference Phone, as well as mute and transfer the call. You can handle calls both when you are logged-in and logged out.
  • Page 21 Mitel 6970 IP Conference Phone User Guide Receiving calls When you have an ongoing call, you can use the phone’s keys and softkeys to perform various actions, such as muting the microphone, transferring calls or creating multi-party conference calls. When a call is ringing at your extension, the callers name, number, and avatar (if available) display on the Call screen.
  • Page 22 (Mute) key on your phone, you cannot be heard by others on the call. Note: The extension microphones to your Mitel 6970 IP Conference Phone also have Mute buttons on them. Pressing the Mute button on the extension microphone mutes the call (mutes the microphones on both the phone and the extension microphones).
  • Page 23 Mitel 6970 IP Conference Phone User Guide Transferring calls There are three types of call transfer that can be performed on the Mitel 6970 IP Conference Phone: • Blind Transfer: A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.
  • Page 24 Getting started 2. Tap the Xfer softkey. 3. Enter the extension number (or the outside number) to Party 2. To cancel the transfer you can either tap the Cancel softkey or press the key. 4. Complete either a blind or consultative transfer: •...
  • Page 25 Mitel 6970 IP Conference Phone User Guide Transferring an existing call to another existing call 1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). 2. Swipe left and right to scroll and tap the party to whom you wish to transfer the active call.
  • Page 26 Getting started 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Tap the Xfer softkey.
  • Page 27 When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The figure below illustrates the Call Transferred screen on the Mitel 6970 IP Conference phone.
  • Page 28 Getting started Ending calls With the call connected, tap the Drop softkey, or press the (Goodbye) key.
  • Page 29 To check the Meetings available in the system, do the following: 1. On the idle home screen, tap the Meetings softkey. The phone displays a list of meetings scheduled in the room where your Mitel 6970 IP Conference Phone is located.
  • Page 30 Meetings If there are no meetings scheduled for that specific room, the phone shows the following message: 2. (Optional) Tap the Refresh softkey to check for newly organized meetings if the expected meeting isn’t in the list. 3. Tap a meeting from the list and then tap the Join softkey to join the call. 4.
  • Page 31 4. (Optional) Tap the Select softkey to get the details of the meeting. Configuring meeting notifications The Mitel 6970 IP Conference Phone can remind the user about the meetings scheduled for a specific day. The time for the notification is configured by the System Administrator for the MiCollab Meeting Center application.
  • Page 32 Meetings 1. On the idle home screen, tap the Meetings softkey. 2. Tap the Settings softkey. The phone displays the settings that the user can adjust for meetings. Note: The list of applicable settings is configured by the System Administrator for the MiCollab Meeting Center application.
  • Page 33 Conference functionality. Local conferencing The Mitel 6970 IP Conference Phone supports up to three parties (including yourself) in a conference call. This is called local conferencing and is the default method of conferencing on the 6970.
  • Page 34 Conference calls 3. Enter the phone number of Party 3. 4. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. 5. Tap the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call.
  • Page 35 Mitel 6970 IP Conference Phone User Guide 6. To drop a party from the conference, swipe up and down to scroll, tap the desired party, and tap the Drop softkey. Creating a conference call by joining two existing calls 1. Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold).
  • Page 36 3. Tap the Conf softkey. The two parties will connect with you to form a conference call. Ending a conference and transferring remaining parties The Mitel 6970 IP Conference Phone allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties.
  • Page 37 By default, there is only Local contact folder available. The other contact folders, such as Mobile, Corporate or other, must be configured by your System Administrator. The Mitel 6970 IP Conference Phone also supports a localized Personal contact folder.
  • Page 38 Directory Enter the name of the contact in the search bar. The keyboard automatically pops up when you tap the search bar. Swipe up and down to scroll through the list of contacts. 4. To dial the selected contact, tap the dial icon beside the contact’s name. 5.
  • Page 39 Mitel 6970 IP Conference Phone User Guide from the consolidated “All” folder to perform an action, or navigate to the contact in the specific Directory folder to perform the desired action. Note: Depending on how your Administrator has configured the search functionality, you may need to tap a Search softkey in order to execute the search function.
  • Page 40 Directory 5. (Optional) Scroll through the list of contacts. 6. When matches are found, tap the dial icon beside the desired contact entry. 7. Tap the Close softkey to exit. Dialing from the Contact Card To dial a contact’s phone number. 1.
  • Page 41 Mitel 6970 IP Conference Phone User Guide If a match is not found or if a contact ring tone is not assigned, the standard ring tone for the line being used to field the incoming call is played. Note: 1. In instances where a custom ring tone is selected as the individual contact ring tone for a Local Directory contact and subsequently the custom ring tone is deleted, the standard ring tone will be played.
  • Page 42 Directory 5. In the Numbers tab, select the respective field and enter the desired number of the local contact using the on-screen keyboard. 6. (Optional) You can also enter Work Address, Home Address and Email information by selecting the respective tabs. 7.
  • Page 43 Mitel 6970 IP Conference Phone User Guide 4. In the contact card, tap the Edit softkey. You can edit the following information using the on-screen keyboard: • Identity • Numbers • Work Address • Home Address • Email 5. (Optional) Tap the Delete softkey to remove information from the contact card.
  • Page 44 Directory 3. Tap to select the applicable contact and tap the Delete softkey. A delete confirmation message appears on the screen. 4. Tap the Delete softkey to delete the selected contact from the Local Directory. Note: Tap the Close softkey to cancel the deletion process.
  • Page 45 Downloading the Local Directory to your PC through the Mitel Web UI You can download the Local Directory to your PC through the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
  • Page 46 Directory A download window displays. 3. Click OK. 4. Enter the location on your computer where you want to download the Directory and click Save. The directorylist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the directorylist.csv file.
  • Page 47 You can program or edit the Speed Dial function on the top or bottom softkeys by tapping and holding the respective softkey for the configured duration. For more information on how to configure the other softkeys through the Mitel Web UI, see the Mitel 6940 SIP Phone User Guide or contact your System Administrator.
  • Page 48 To make a speed call, tap the softkey that you have programmed with the Speed Dial functionality. Creating a Speed Dial softkey using the Mitel Web UI 1. Click Operation > Softkeys and XML. 2. Select from Key 1 through Key 48 on the Top keys.
  • Page 49 Mitel 6970 IP Conference Phone User Guide Creating Dialpad Speed Dial softkeys using the Mitel Web UI 1. Click Operation > Keypad Speed Dial. 2. Select a key from 1 through 9. 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this digit key.
  • Page 50 Settings Settings The Settings menu allows you to customize the phone settings, view network information and configure features. This menu provides a single location to access all your phone settings. The following phone settings can be accessed through the Settings menu: Icon Option Language...
  • Page 51 Mitel 6970 IP Conference Phone User Guide Icon Option Dialing • Live Dialpad • Speed Dial Edit Restart Notes: 1. The Settings menu is different in the Login and Logout modes. 2. The Advanced softkey opens the options which are Administrator-level functions only, and are not accessible by the user.
  • Page 52 Local 1 or Local 2 in the Language menu. The Mitel 6970 IP Conference Phone also supports text and character inputs in various languages. Inputting textual or character information into the IP phone UI can be done using the dialpad on the phone or by using the on-screen keyboard.
  • Page 53 Specifying the Input Language using the IP Phone UI You can configure the language you use for input on the phone by setting the Input Language option. The default input language setting is English. The Mitel 6970 IP Conference Phone supports the following input languages: • English •...
  • Page 54 3. Click Save Settings. The change is dynamic. The Mitel Web UI will display all screens in the language you selected. Note: You must have the language pack(s) already loaded to your phone in order to use them.
  • Page 55 Mitel 6970 IP Conference Phone User Guide Time Format Daylight Savings Date Format • Time Zone • Set Date and Time: Use Network Time (configure time servers) Enter Time and Date Note: All time and date settings can be configured using the IP phone UI. Time/Date Formats and Time Servers are the only two time and date settings that can be configured using the Mitel Web UI.
  • Page 56 Settings 5. Tap Daylight Savings. 6. Select the desired daylight savings setting. Valid values are: • • 30 min summertime • 1h summertime • Automatic (default) 7. Tap Date Format. 8. Swipe up and down to scroll through the list and choose the desired date format. Valid values are: •...
  • Page 57 Mitel 6970 IP Conference Phone User Guide • MMM DD • DD MMM YYYY • WWW DD MMM • DD MMM • DD.MM.YYYY 9. Tap the Save softkey to save your changes. Note: The time and date formats you configure are applicable to the Home screen as well as the Missed/Received Callers and Outgoing Redial Lists.
  • Page 58 Settings 6. Tap the Save softkey to save your changes. Set Date and Time Configuring the Date and Time using the IP Phone UI With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server.
  • Page 59 AM and PM. 6. Tap the Save softkey to save your changes. Configuring Time and Date Settings using the Mitel Web UI 1. Click on Basic Settings > Preferences > Time and Date Setting. 2. In the Time Format field, select the time format you want to use on your phone. Valid values are: •...
  • Page 60 Settings • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY • MMM DD • DD MMM YYYY • WWW DD MMM • DD MMM • DD.MM.YYYY Note: The time format you configure is applicable to the phone’s Home screen as well as the Received Callers and Outgoing Redial Lists.
  • Page 61 Mitel 6970 IP Conference Phone User Guide • Firmware Info • Network • Storage...
  • Page 62 This Status window displays the status of your phone, which includes the following information: • Network Status • Hardware Information • Firmware Information • SIP Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI.
  • Page 63 Answer a mobile phone call using your Mitel 6970 IP Conference Phone. • Move mobile call audio between the Mitel 6970 IP Conference Phone and your mobile phone. Note: The MobileLink feature is supported only on iOS and Android mobile phones.
  • Page 64 You can also pair, connect, and unpair Bluetooth mobile phones as applicable. For Mitel 6970 IP Conference Phone, the default “bluetooth” value is set to 1 and hence Bluetooth is always enabled. The Bluetooth connectivity is retained on the phone even after a factory reset.
  • Page 65 Mitel 6970 IP Conference Phone User Guide Enabling and disabling Bluetooth functionality 1. Hot-desk log in to the Mitel 6970 IP Conference Phone. 2. Tap the Mobile softkey (if "Connect" is displayed). Tap the Settings softkey and select the (Bluetooth) icon.
  • Page 66 Mitel 6970 IP Conference Phone and acknowledge the pairing request on your mobile phone. 2. You can pair multiple mobile phones with the Mitel 6970 IP Conference Phone, but only one mobile phone can be connected at a time. For example, if you try to pair and connect mobile phone-2 when mobile phone-1 is connected then mobile-phone-1 will be disconnected before connecting to mobile phone-2.
  • Page 67 Mitel 6970 IP Conference Phone User Guide Note: If pairing or connecting fails, a failed error message displays on screen. Tap Retry to attempt to pair or connect again, or Cancel to cancel the attempt. 4. Tap Ok to acknowledge the successful connection.
  • Page 68 Settings Unpair/forget a Bluetooth mobile phone 1. Tap the Settings softkey on the phone screen to open the Settings menu. 2. Tap the (Bluetooth) icon. 3. Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle button to the right.
  • Page 69 Mitel 6970 IP Conference Phone User Guide 5. Tap OK to acknowledge the successful connection. The connected Bluetooth mobile phone is ready to use. Directory You can configure directory entries to display using the contact’s first name and then last name or vice versa.
  • Page 70 Settings 3. Tap the (Settings) icon. 4. Select the desired display name order. 5. Tap Sorting Preferences. 6. Select the desired sorting preference. 7. Tap the Save softkey to save your changes. External Sources Note: Menu available only if external Directory sources have been configured by your Administrator.
  • Page 71 7. Tap the Save softkey to save your changes. Call Forward Call Forward on the Mitel 6970 IP Conference Phone allows incoming calls to be forwarded to another destination. You can enable your calls to be forwarded: •...
  • Page 72 Settings You can enable different call forward modes independently. For example, you can set different phone numbers for Always, Busy, and No Answer, and then turn them on/off individually. Note: If voicemail is enabled, call forwarding numbers may already be defined by your System Administrator.
  • Page 73 6. Tap the Save softkey to save your changes. Configuring a Call Forward key using the Mitel Web UI 1. Click on Operation > Softkeys and XML. 2. Select from Key 1 through Key 48 on the Top keys.
  • Page 74 You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. Locking the phone using the IP Phone UI 1.
  • Page 75 Mitel 6970 IP Conference Phone User Guide 3. Tap the (Phone Lock) icon. 4. At the Lock the phone? prompt, tap Yes. The message Phone is locked and a lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on.
  • Page 76 Note: You can unlock the phone using the IP Phone UI only if the Lock softkey was preliminary configured. If it was not, you can unlock the phone through the Mitel Web UI. For more information, see “Locking and unlocking the phone.” on page 76.
  • Page 77 Mitel 6970 IP Conference Phone User Guide Setting a user password 1. Click on Operation > User Password. 2. In the Current Password field, enter the current user password. Note: By default, the user name is user (all lowercase) and the password field is left blank.
  • Page 78 Settings The following screen displays. 3. In the Current Password field, leave this blank. 4. In the New Password field, enter a new password. 5. In the Password Confirm field, re-enter your new user password. 6. Click Save Settings. Locking and unlocking the phone 1.
  • Page 79 The Diagnostics settings should only be used by your System Administrator or under his/her direction. Audio The Audio setting on the Mitel 6970 IP Conference Phone allows you to personalize ring tones and tone sets. Configuring ring tones using the IP Phone UI Global configuration only.
  • Page 80 5. Tap the Save softkey to save your changes. The tone set you select is immediately applied to the IP phone. Configuring ring tones and tone sets using the Mitel Web UI 1. Click Basic Settings > Preferences > Ring Tones.
  • Page 81 Mitel 6970 IP Conference Phone User Guide • Germany • Italy • Italy2 • Malaysia • Mexico • Russia • Slovakia • • US (default) 3. Select a value from the Global Ring Tone field For per-line configuration 4. In the Ring Tone section, select a line for which you want to set ring tone.
  • Page 82 Settings Installing custom ring tones using the Mitel Web UI Notes: 1. Access to the Custom Ringtones Web UI menu is only available if enabled by your System Administrator. 2. Ringtones must be in .wav format. The IP phones support the following WAV file specifications: •...
  • Page 83 Mitel 6970 IP Conference Phone User Guide • Home screen: The Screen mode option allows you to select how your Home screen is displayed. There are two options available. The Screen Saver Timer setting allows you to configure the amount of time (up to 7200 seconds) the phone must be idle before the screen saver starts.
  • Page 84 Settings 2. Tap the (Display) icon. 3. In the Screen mode field, select the screen mode by tapping the left and right arrows. 4. In the Screen Saver Timer field, enter a value, in seconds, using the on-screen keyboard. 5. In the Brightness Level field, select the intensity of brightness by tapping the left and bright arrows.
  • Page 85 Note: For details on speed dial configuration, see “Configuring Speed Dial softkeys” on page 45. 4. Tap the Save softkey to save your changes. Restart You should only restart your Mitel 6970 IP Conference Phone if directed to do so by your system administrator.
  • Page 86 System Administrator. If the feature is configured and you are a Hotdesk user, you can log in into the Mitel 6970 IP Conference Phone, and it will assume your profile and configured settings.Please refer to the User guide for your 6900 desk phone for more information on the Hotdesk feature.
  • Page 87 Mitel 6970 IP Conference Phone User Guide 2. Using the on-screen keyboard, enter your login and tap Enter. 3. Type in the password to your Hotdesk account and tap Enter. Note: The character are hidden with asterisks (*) for security reasons.
  • Page 88 Hotdesk Users The following table describes the bottom softkeys which are always visible on the Home screen in the Hotdesk Logged In state: Softkey Description To log out from the current phone extension. To access the Settings menu. Note that there can be other bottom softkeys on the Home screen depending on the configurations made.
  • Page 89 If you neglect to press either option, the phone will automatically log you out when the pop-up disappears. This is to ensure the privacy of your information in the event you forget to logout while using a Mitel 6970 IP Conference Phone in a meeting room. Note: This feature can be disabled by your System Administrator.
  • Page 90 Additional features Additional features Apart from the basic features, the Mitel 6970 IP Conference Phone supports a number of additional features. You can use the following additional features: • Display DTMF Digits • Play Call Waiting Tone • Stuttered Dial Tone •...
  • Page 91 Accessory support Corded Extension Microphones To ensure better coverage of the larger premises, the Mitel 6970 IP Conference Phone supports up to 2 extension microphones. Use of the extension microphone will extend the pick up range of the phone to allow it to be used in large boardrooms.
  • Page 92 Accessory support B. Conference table with the conference phone unit and two extension microphones attached...
  • Page 93 1. On the back of the phone, locate the micro-USB input port. 2. Carefully insert the extension microphone cable into the micro-USB input port. CAUTION: Plugging any other than a Mitel extension microphone into the port may cause damage to the conference phone.
  • Page 94 (Mute) button on the microphone. Note: Muting an individual extension microphone only mutes that microphone. Audio is still enabled for the conference through the Mitel 6970 IP Conference Phone. To mute the entire conference you must tap the key on the phone.
  • Page 95 The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Mitel Web UI. See “Password” on page 72 “Configuring lock settings using the Mitel Web UI”...