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Problems on Local Installation
When installing the printer driver from the CD-ROM, the printer is not recognized
automatically even after the USB cable is connected.
Cause 1
The USB cable has already been connected and the printer is ON before
installing the printer driver.
Remedy
Turn the printer OFF and disconnect the USB cable. Then, connect the USB
cable again and turn the printer ON.
Cause 2
The printer is OFF.
Remedy
Turn the printer ON.
Cause 3
The USB cable is not connected properly.
Remedy
Make sure that the printer and computer are connected with the USB cable
properly.
Cause 4
An inappropriate USB cable is being used.
Remedy
Use a USB cable appropriate for the USB interface of this printer. The USB
interface of this printer is USB 2.0 Hi-Speed (Windows 2000/XP/Server 2003/
Vista only) and USB Full-Speed (USB1.1 equivalent).
Use a USB cable with the following symbol.
Cause 5
The printer driver cannot be installed from CD-ROM Setup.
Remedy
Install the printer driver with plug and play. (See "Installing with Plug and Play,"
on p. 4-13)
When the printer driver is installed from the [Printers and Faxes] folder or the [Printers] folder,
[Local printer attached to this computer]* cannot be selected (Windows 2000/XP/
Server2003).
Cause
Installation was performed by a user who is not a member of Administrators.
Remedy
CAPT (Canon Advanced Printing Technology) software needs to be installed by
a member of Administrators. Have a user with the correct permissions to install
the software.
* On Windows 2000, this becomes [Local Printer].
Installation Problems
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Table of Contents
Troubleshooting
