RAM 3500 2012 User Manual
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RAM 3500 2012 User Manual

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  • Page 2 If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Owner’s Manual, Navigation/ Media Center Manuals or Warranty Booklet by calling 1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada) or by contacting your dealer. The driver’s primary responsibility is the safe operation of the vehicle.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION/WELCOME OFF-ROAD CAPABILITIES Welcome From Chrysler Group LLC . . . 3 Four-Wheel Drive Operation ..56 CONTROLS AT A GLANCE UTILITY Driver Cockpit ....6 Towing &...
  • Page 4 TABLE OF CONTENTS Reporting Safety Defects In INDEX ....109 The 50 United States FAQ (How To?) And Washington, D.C..107 Frequently Asked Questions .

  • Page 5: Introduction/Welcome

    INTRODUCTION/WELCOME WELCOME FROM CHRYSLER GROUP LLC Congratulations on selecting your new Chrysler Group LLC vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality - all essentials that are traditional to our vehicles. Your new Chrysler Group LLC vehicle has characteristics to enhance the driver's control under some driving conditions.
  • Page 6 INTRODUCTION/WELCOME Vehicles Sold In Canada With respect to any vehicles sold in Canada, the name Chrysler Group LLC shall be deemed to be deleted and the name Chrysler Canada Inc. used in substitution therefore. WARNING! • Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal injury.
  • Page 7 If your symptoms persist, please see an authorized dealer. CHRYSLER, DODGE, JEEP, RAM TRUCK, ATF+4, MOPAR and Uconnect are registered trademarks of Chrysler Group LLC. COPYRIGHT ©2012 CHRYSLER GROUP LLC...

  • Page 8: Controls At A Glance

    CONTROLS AT A GLANCE...
  • Page 9 CONTROLS AT A GLANCE...

  • Page 10: Instrument Cluster

    CONTROLS AT A GLANCE INSTRUMENT CLUSTER Warning Lights - Low Fuel Warning Light - Charging System Light** - Oil Pressure Warning Light** - Anti-Lock Brake (ABS) Light** - Air Bag Warning Light** - Electronic Throttle Control (ETC) Light - Engine Temperature Warning Light - Transmission Temperature Warning Light - Seat Belt Reminder Light BRAKE...
  • Page 11 CONTROLS AT A GLANCE Indicators - Cargo Lamp On Indicator - Four-Wheel Drive and 4LOCK Mode Indicator - Turn Signal Indicators - Exhaust Brake Indicator - High Beam Indicator (Diesel Only) - Front Fog Light Indicator - Door Ajar Indicator - Vehicle Security Indicator* - Electronic Speed Control Set - TOW/HAUL Indicator...

  • Page 12: Getting Started

    GETTING STARTED KEY FOB Locking And Unlocking The Doors • Press the LOCK button once to lock all the doors. Press the UNLOCK button once to unlock the driver’s door only and twice within five seconds to unlock all the doors. •...

  • Page 13: Remote Start

    GETTING STARTED WARNING! • Leaving unattended children in a vehicle is dangerous for a number of reasons. A child or others could be severely injured or killed. Children should be warned not to touch the parking brake, brake pedal, or the shift lever.

  • Page 14: Seat Belt

    GETTING STARTED SEAT BELT • Be sure everyone in your vehicle is in a seat and using a seat belt properly. • Position the lap belt across your thighs, below your abdomen. To remove slack in the lap portion, pull up a bit on the shoulder belt. To loosen the lap belt if it is too tight, tilt the latch plate and pull on the lap belt.

  • Page 15: Child Restraints

    GETTING STARTED WARNING! • Relying on the air bags alone could lead to more severe injuries in a collision. The air bags work with your seat belt to restrain you properly. In some collisions, the air bags won't deploy at all. Always wear your seat belts even though you have air bags.
  • Page 16 GETTING STARTED • Loosen the child seat adjusters on the lower straps and on the tether strap so that you can more easily attach the hooks or connectors to the vehicle anchors. • Attach the lower hooks or connectors over the top of the seatcover material.
  • Page 17 GETTING STARTED • Install the child restraint and remove the slack in the tether strap according to the manufacturer’s instructions. 1. Anchor Loops 2. Snap Hook 3. Tether Strap 4. Passenger's Side Rear Child Seat 5. Rear Center Child Seat 6.

  • Page 18: Front Seats

    GETTING STARTED WARNING! (Continued) • An incorrectly anchored tether strap could lead to increased head motion and possible injury to the child. Use only the anchor positions directly behind the child seat to secure a child restraint top tether strap. •...
  • Page 19 GETTING STARTED • To program a Key Fob to the memory position, place the ignition switch in the LOCK position and remove the Key Fob, press and release the LOCK button on the Key Fob to be programmed within 5 seconds of pressing button 1 or 2. •...

  • Page 20: Heated/Ventilated Seats

    GETTING STARTED HEATED/VENTILATED SEATS Front Heated Seats • The controls for front heated seats are located on the center instrument panel below the climate controls. • Press the switch once to select High-level heating. Press the switch a second time to select Low-level heating.

  • Page 21: Heated Steering Wheel

    GETTING STARTED WARNING! • Persons who are unable to feel pain to the skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaustion or other physical conditions must exercise care when using the seat heater. It may cause burns even at low temperatures, especially if used for long periods of time.
  • Page 22 GETTING STARTED Adjustable Pedals • Press the switch located on the left side of the steering column forward to move the brake and accelerator pedals away from the driver and press the switch rearward to move the pedals closer to the driver. NOTE: The pedals cannot be adjusted when the vehicle is in REVERSE or when the Electronic Speed Control is set.

  • Page 23: Operating Your Vehicle

    OPERATING YOUR VEHICLE ENGINE BREAK-IN RECOMMENDATIONS • A long break-in period is not required for the engine and drivetrain (transmission and axle) in your vehicle. • Drive moderately during the first 300 miles (500 km). After the initial 60 miles (100 km), speeds up to 50 or 55 mph (80 or 90 km/h) are desirable.

  • Page 24: Headlight Switch

    OPERATING YOUR VEHICLE Mist Feature • When a single wipe to clear off road mist or spray from a passing vehicle is needed, push the washer knob, located on the end of the multifunction lever, inward to the first detent and release. The wipers will cycle one time and automatically shut off.

  • Page 25: Speed Control

    OPERATING YOUR VEHICLE Cargo Light • The cargo light is strategically placed lighting that helps illuminate the bed area of the truck. A cargo light symbol will illuminate in the cluster to indicate the light is on. • Push the button to turn ON/OFF the cargo lighting. SPEED CONTROL •...
  • Page 26 OPERATING YOUR VEHICLE • Once a speed is set, pushing the RESUME/ACCEL switch once or the DECEL switch once will increase or decrease the set speed approximately 1 mph (2 km/h). Resume • To resume a previously selected set speed in memory, push the RESUME/ ACCEL switch and release.

  • Page 27: Electronic Range Select (Ers) Operation

    OPERATING YOUR VEHICLE ELECTRONIC RANGE SELECT (ERS) OPERATION • Electronic Range Select (ERS) allows you to limit the highest available transmission gear, and can be activated during any driving condition. When towing a trailer or operating the vehicle in off-road conditions, using ERS shift control will help you maximize both performance and engine braking.

  • Page 28: Manual Climate Controls

    OPERATING YOUR VEHICLE MANUAL CLIMATE CONTROLS Air Recirculation /Max A/C • Rotate the Temperature Control to the MAX A/C position to automatically turn on both Air Conditioning and Recirculation. • For window defogging, turn the recirculation button off. • Recirculation is not allowed in defrost, floor, defrost/floor (mix) modes. Heated Mirrors •...

  • Page 29: Power Sliding Rear Window

    OPERATING YOUR VEHICLE Air Conditioning (A/C) • If the A/C button is pushed while in the AUTO mode, the indicator light may flash three times to indicate the cabin air is being controlled automatically. SYNC Temperature Button • Push the SYNC button once to control the driver and passenger temperatures simultaneously.

  • Page 30: Electronics

    ELECTRONICS YOUR VEHICLE'S SOUND SYSTEM...
  • Page 31 ELECTRONICS...

  • Page 32: Media Center 130 (Sales Code Res)

    ELECTRONICS Media Center 130 (Sales Code RES) NOTE: • Your radio has many features that add to the comfort and convenience of you and your passengers. Some of these radio features should not be used when driving because they take your eyes from the road or your attention from driving. Clock Setting •...
  • Page 33 ELECTRONICS Store Radio Presets • Press the “SET/RND” button once and SET 1 will show in the display. Then select button (1–6). • A second station may be added to each push button. Press the “SET/RND” button twice and SET 2 will show in the display. Then select button (1–6). CD/DISC Operation Seek Up/Down Buttons •...

  • Page 34: Media Center 130 With Satellite Radio (Sales Code Res + Rsc)

    ELECTRONICS Media Center 130 with Satellite Radio (Sales Code RES + RSC) NOTE: • Your radio may not be equipped with the Uconnect™ Voice Command and Uconnect™ Phone features. To determine if your radio has these features, press the Voice Command button on the radio. You will hear a voice prompt if you have the feature, or see a message on the radio stating “Uconnect Phone not available”...
  • Page 35 ELECTRONICS Radio Operation Seek Up/Down Buttons • Press to seek through radio stations in AM, FM, or SAT bands. • Hold either button to bypass stations without stopping. Store Radio Presets • Press the “SET/RND” button once and SET 1 will show in the display. Then select button (1–6).

  • Page 36: Media Center 430/430N (Sales Code Rbz/Rhb)

    ELECTRONICS • To select a folder from the list, press the “TUNE/SCROLL” control knob and the radio will begin playing the files contained in that folder. Audio Jack Operation • The Audio Jack allows a portable device, such as an MP3 player or a cassette player, to be plugged into the radio and utilize the vehicle’s audio system, using a 3.5 mm audio cable, to amplify the source and play through the vehicle speakers.
  • Page 37 ELECTRONICS Clock Setting • Turn the radio on, then touch the screen where the time is displayed. • Touch the “USER CLOCK” soft-key (Navigation radio only). • To adjust the hours, touch either the “HOUR FORWARD” or “HOUR BACKWARD” soft-key. •...
  • Page 38 ELECTRONICS Radio Operation • To access Radio Mode, touch the “RADIO” hard-key on the left side of the faceplate, then touch the “AM,” “FM” or “SAT” soft-key at the top of the screen to select the band. Seek Up/Seek Down •...
  • Page 39 ELECTRONICS CD/DVD Disc Operation • Press the “MEDIA” hard key to display the media source tabs at the top of the screen. Select the source by touching the “HDD,” “DISC,” or “AUX” media source soft-key tab. NOTE: Your Touch-Screen Radio will usually automatically switch to the appropriate mode when something is first connected or inserted into the system.
  • Page 40 ELECTRONICS Audio Jack Operation • The Audio Jack allows a portable device, such as an MP3 player or a cassette player, to be plugged into the radio and utilize the vehicle’s audio system, using a 3.5 mm audio cable, to amplify the source and play through the vehicle speakers.
  • Page 41 ELECTRONICS Copying Music From USB • The USB port on the radio face plate allows you to copy files to your hard drive. To access, lift up on the cover. • Insert a USB device (e.g. thumb drive or memory stick), then select “MY MUSIC.”...
  • Page 42 ELECTRONICS Playing Music From The HDD • Press the “MEDIA” hard key to display the media source tabs at the top of the screen. Touch the “HDD” soft-key tab. Touch the desired track soft-key to play or touch the “SEARCH/BROWSE” soft-key to search by artist, by album, by song, by genre, from a folder, or from Favorites.
  • Page 43 ELECTRONICS Main Navigation Menu Finding Points Of Interest • From the main Navigation menu, touch “Where To?,” then touch “Points of Interest.” • Select a Category and then a subcategory, if necessary. • Select your destination and touch “Go.” Finding A Place By Spelling The Name •...
  • Page 44 ELECTRONICS Following Your Route • Your route is marked with a magenta line on the map. If you depart from the original route, your route is recalculated. A speed limit icon could appear as you travel on major roadways. Adding A Via Point •...

  • Page 45: Sirius Xm™Satellite Radio/Travel Link

    ELECTRONICS • You may experience delays in acquisition of satellite signals when in areas with an obstructed view to the sky, such as garages, tunnels, or large cities with tall buildings. Sirius XM™SATELLITE RADIO/TRAVEL LINK • The following describes features that are available when in Sirius XM™ Satellite Radio mode.
  • Page 46 ELECTRONICS NOTE: Refer to your Media Center 430/430N User's Manual for more information. Display SAT Favorites List • Touch the “Search/Browse” soft-key and select “Favorites” from the SAT Browse screen. • Touch the desired favorites soft-key to switch the SAT tuner to the corresponding channel.
  • Page 47 ELECTRONICS Replay Option Option Description Play/Pause Touch to Pause content playback. Touch Pause/Play again to resume playback. Rewind/RW Rewinds the channel content in steps of 5 seconds. Touch and hold to rewind continuously, then release to begin playing content at that point. Fast Forwards the content, and works similarly to Rewind/RW.

  • Page 48: Steering Wheel Audio Controls

    ELECTRONICS STEERING WHEEL AUDIO CONTROLS • The steering wheel audio controls are located on the rear surface of the steering wheel. Right Switch • Press the switch up or down to increase or decrease the volume. • Press the button in the center to change modes AM/FM/CD/SAT.

  • Page 49: Uconnect™ Phone

    ELECTRONICS NOTE: • The USB port supports certain Mini, Classic, Nano, Touch, and iPhone ® devices. The USB port also supports playing music from compatible external USB Mass Storage Class memory devices. For supported audio file formats, refer to the USB Port section on the Owner's Manual on the DVD.
  • Page 50 ELECTRONICS • (After the BEEP), say “pair a device”. • Follow the audible prompts. • You will be asked to say a four-digit Personal Identification Number (PIN), which you will later need to enter into your mobile phone. You can say any four-digit PIN.
  • Page 51 ELECTRONICS Phonebook Edit • Press the “Phone” button • (After the BEEP), say “phonebook”. • (After the BEEP), say “new entry” or “list names” or “delete”. • Follow the prompts. Making A Phone Call • Press the “Phone” button • (After the BEEP), say “dial” (or “call” a name). •...

  • Page 52: Uconnect™ Voice Command

    ELECTRONICS Uconnect™ VOICE COMMAND • The Uconnect™ Voice Command system allows you to control your AM, FM radio, satellite radio, disc player, HDD, Uconnect™ Phone, a memo recorder, and supported portable media devices. • When you press the “Voice Command” button located on the radio faceplate or steering wheel, you will hear a beep.
  • Page 53 ELECTRONICS Memo Mode To switch to the voice recorder mode, say “Memo”. The following are common voice commands for this mode: “New Memo” (to record a new memo) — During the recording, you may press the Voice Command button to stop recording. You proceed by saying one of the following commands: —...

  • Page 54: Bluetooth ® Streaming Audio

    ELECTRONICS Bluetooth STREAMING AUDIO ® • If equipped with Uconnect™ Voice Command, your Bluetooth-equipped iPod devices, cell phones or other ® media players, may also be able to stream music to your vehicle's speakers. Your connected device must be Bluetooth-compatible, and paired with your Media Center radio (see Uconnect™...

  • Page 55: Programmable Features

    ELECTRONICS PROGRAMMABLE FEATURES Electronic Vehicle Information Center (EVIC) • The EVIC can be used to view or change the following settings. Press the UP or DOWN button until System Setup displays, then press the SELECT button. Scroll through the settings using the UP or DOWN buttons. Press the SELECT button to change the setting.

  • Page 56: Power Inverter

    ELECTRONICS Sound Horn With Lock • To turn the horn chirp on or off when the doors are locked: • Press the LOCK button for at least 4 seconds, but no longer than 10 seconds. Then, press the PANIC button while still holding the LOCK button. •...

  • Page 57: Power Outlets

    ELECTRONICS POWER OUTLETS • There are three possible 12 Volt power outlets located in the vehicle. Lower left and lower right of the instrument panel and inside the upper lid of the center storage compartment. A key symbol on the outlet cover indicates that the key must be in the ON or ACC positions for the outlet to provide power.

  • Page 58: Off-Road Capabilities

    OFF-ROAD CAPABILITIES FOUR-WHEEL DRIVE OPERATION • The electronically shifted and manually shifted transfer case provides four mode positions. • Two-wheel drive high range (2H) • Four-wheel drive high range (4H) • NEUTRAL (N) • Four-wheel drive low range (4L) • This transfer case is intended to be driven in the 2H position for normal street and highway conditions, such as dry, hard-surfaced roads.

  • Page 59: Utility

    UTILITY TOWING & PAYLOAD CHASSIS CAB 3500 ST/SLT/Laramie 5.7L HEMI ® V8 5-speed Automatic Towing: 10,850 lbs max Payload: 6520 lbs max Transmission ® 6.7L Cummins Turbo Diesel I-6 Towing: 18,750 lbs - max Payload: 5910 lbs - max 6-Speed Manual Transmission ®...

  • Page 60: Tow/Haul Mode

    UTILITY TOW/HAUL MODE • When driving in hilly areas, towing a trailer, carrying a heavy load, etc., and frequent transmission shifting occurs, press the TOW/HAUL switch to select TOW/HAUL mode. This will improve performance and reduce the potential for transmission overheating or failure due to excessive shifting. When operating in TOW/HAUL mode, transmission upshifts are delayed, and the transmission will automatically downshift (for engine braking) during steady braking maneuvers.

  • Page 61: Integrated Trailer Brake Module

    UTILITY INTEGRATED TRAILER BRAKE MODULE • The Integrated Trailer Brake Controller allows you to automatically or manually activate the Electric Trailer Brakes and Electric Over Hydraulic Trailer Brakes for a better braking performance when towing a trailer. The controller and status display are on the instrument panel to the left of the steering wheel, and the included control lever can activate the trailer...
  • Page 62 UTILITY • Press the SELECT button and then press the UP or DOWN buttons until Trailer Brake Type appears on the screen. • Press the SELECT button and then press the UP or DOWN buttons until the proper Trailer Brake Type appears on the screen.

  • Page 63: Auxiliary Switches

    UTILITY GAIN Adjustment Buttons (+/-) • Pressing the +/- buttons, located on the left side of the module, will increase/decrease the brake control power output to the trailer brakes in 0.5 increments. The GAIN setting can be increased to a maximum of 10 or decreased to a minimum of 0.

  • Page 64: Recreational Towing (Behind Motorhome, Etc.)

    UTILITY RECREATIONAL TOWING (BEHIND MOTORHOME, ETC.) Towing This Vehicle Behind Another Vehicle Towing Condition Wheels OFF Two-Wheel Four-Wheel Drive Models Drive The Ground Models See Instructions • Automatic transmission in PARK • Manual transmission in gear (NOT in Flat Tow NONE ALLOWED NEUTRAL)
  • Page 65 UTILITY Recreational Towing – Four-Wheel Drive Models NOTE: Both the manual shift and electronic shift transfer cases must be shifted into NEUTRAL (N) for recreational towing. Automatic transmissions must be shifted into PARK for recreational towing. Manual transmissions must be placed in gear (NOT in NEUTRAL) for recreational towing.

  • Page 66: Diesel

    DIESEL ENGINE BREAK-IN RECOMMENDATIONS • The Cummins ® turbocharged diesel engine does not require a break-in period due to its construction. Normal operation is allowed, providing the following recommendations are followed: • Warm up the engine before placing it under load. •...
  • Page 67 DIESEL Cold Start Procedure • Turn the ignition switch to the ON position. If the Wait To Start light appears in the cluster, wait for the light to turn off before starting. • In extremely cold weather below 0°F (-18°C) it may be beneficial to cycle the manifold heaters twice before attempting to start the engine.

  • Page 68: Diesel Exhaust Brake (Engine Braking)

    DIESEL DIESEL EXHAUST BRAKE (ENGINE BRAKING) • The exhaust brake feature will only function when the driver turns the exhaust brake switch to the ON position. • The switch is located on the switch bank below the audio system. • Once the switch is in the ON position and the vehicle is moving faster than 5 mph (8 km/h), the exhaust brake will automatically operate when the driver removes pressure from the accelerator pedal.

  • Page 69: Idle-Up Feature (Automatic Transmission Only)

    DIESEL IDLE-UP FEATURE (AUTOMATIC TRANSMISSION ONLY) • The Idle-Up Feature uses the speed control switches to increase engine idle speed and quickly warm the vehicle’s interior. This feature must be enabled by your dealer. See your local dealer. • With the transmission in PARK, the parking brake applied, and the engine running, push the speed control ON/OFF switch on, then push the SET switch.

  • Page 70: Exhaust Regeneration

    DIESEL • When clean fuel is visible, close the drain and switch the ignition to OFF. • Refer to the Owner's Manual on the DVD for further details. Fuel Filter Replacement • With the engine off and a drain pan under the fuel filter drain hose, open the water drain valve 1/4 turn counterclockwise and completely drain fuel and water into the approved container.
  • Page 71 DIESEL Perform Service • Your vehicle will require emissions maintenance at a set interval. To help remind you when this maintenance is due, the Electronic Vehicle Information Center (EVIC) will display “Perform Service”. When the “Perform Service” message is displayed on the EVIC it is necessary to have the emissions maintenance performed.

  • Page 72: Cool-Down Idle Chart

    DIESEL COOL–DOWN IDLE CHART TURBOCHARGER "COOL DOWN" CHART Driving Conditions Load Turbocharger Idle Time (in Temperature minutes) Before Shut Down Stop and Go Empty Cool Less than 1 Stop and Go Medium Warm Highway Speeds Medium Warm City Traffic Max. GCWR Warm Highway Speeds Max.
  • Page 73 DIESEL System Overview • This vehicle is equipped with a Diesel Exhaust Fluid (DEF) injection system and a Selective Catalytic Reduction (SCR) catalyst to meet the emission requirements. • The DEF injection system consists of the following components: • DEF tank •...
  • Page 74 DIESEL Adding Diesel Exhaust Fluid • The DEF gauge (located on the EVIC display) will display the level of DEF remaining in the tank. • When the DEF gauge reads 75%, add approximately 2.5 gallons (9.5 Liters) to fill the DEF tank. •...

  • Page 75: What To Do In Emergencies

    WHAT TO DO IN EMERGENCIES 24-HOUR TOWING ASSISTANCE • Dial toll-free 1-800-521-2779 or 1-800-363-4869 for Canadian residents. • Provide your name, vehicle identification number and license plate number. • Provide your location, including telephone number, from which you are calling. •...
  • Page 76 WHAT TO DO IN EMERGENCIES • If the MIL flashes when the engine is running, serious conditions may exist that could lead to immediate loss of power or severe catalytic converter damage. We recommend you do not operate the vehicle. Have the vehicle serviced immediately.

  • Page 77: If Your Engine Overheats

    WHAT TO DO IN EMERGENCIES - Transmission Temperature Warning Light • This light indicates that there is excessive transmission fluid temperature that might occur with severe usage such as trailer towing. If this light turns on, stop the vehicle and run the engine at idle, with the transmission in NEUTRAL, until the light turns off.

  • Page 78: Jacking And Tire Changing

    WHAT TO DO IN EMERGENCIES CAUTION! Driving with a hot cooling system could damage your vehicle. If the temperature gauge reads 240°F (116 °C) or greater pull over and stop the vehicle. Idle the vehicle with the air conditioner turned off until the pointer drops back into the normal range 200–230°F (93–110°C).
  • Page 79 WHAT TO DO IN EMERGENCIES 4500/5500 Models These vehicles do not come equipped with a jack. NOTE: Jacking and tire changing on 4500/5500 models should be performed by an authorized dealer, or knowledgeable service personnel with the appropriate heavy duty equipment, like a tire service company. Preparations For Jacking 1.
  • Page 80 WHAT TO DO IN EMERGENCIES When changing a rear wheel, assemble the jack drive tube to the jack and connect the drive tube to the extension tube. Securely place the jack under the sway bar bracket (unless both tires are flat on one side, then place jack under shock bracket) facing forward in vehicle.
  • Page 81 WHAT TO DO IN EMERGENCIES 8. Lower the jack to its fully closed position. If the jack will not lower by turning the dial (thumbwheel) by hand, it may be necessary to use the jack drive tube in order to lower the jack. Stow the replaced tire, jack, and tools as previously described.
  • Page 82 WHAT TO DO IN EMERGENCIES NOTE: When installing a spare tire (if equipped) as part of a dual rear wheel end combination, the tire diameter of the two individual tires must be compared. If there is a significant difference, the larger tire should be installed in a front location.
  • Page 83 WHAT TO DO IN EMERGENCIES To Stow The Flat Or Spare • Refer to Upfitters Body Builders Guide for information on stowing your spare tire (if equipped). CAUTION! • Do not attempt to raise the vehicle by jacking on locations other than those indicated in the Jacking Instructions for this vehicle.

  • Page 84: Hoisting

    WHAT TO DO IN EMERGENCIES WARNING! (Continued) • Set the parking brake firmly and set an automatic transmission in PARK; a manual transmission in REVERSE. • Never start or run the engine with the vehicle on a jack. • Do not let anyone sit in the vehicle when it is on a jack. •...
  • Page 85 WHAT TO DO IN EMERGENCIES Preparations for Jump-Start • The battery in your vehicle is located in the front of the engine compartment, behind the left headlight assembly. NOTE: The positive battery post is covered with a protective cap. Lift up on the cap to gain access to the positive battery post.
  • Page 86 WHAT TO DO IN EMERGENCIES CAUTION! • Do not use a portable battery booster pack or any other booster source with a system voltage greater than 12 Volts or damage to the battery, starter motor, alternator or electrical system may occur. •...

  • Page 87: Emergency Tow Hooks

    WHAT TO DO IN EMERGENCIES EMERGENCY TOW HOOKS • If your vehicle is equipped with tow hooks, they are mounted in the front. • For off-road recovery, it is recommended to use both of the front tow hooks to minimize the risk of damage to the vehicle. CAUTION! Tow hooks are for emergency use only, to rescue a vehicle stranded off-road.

  • Page 88: Towing A Disabled Vehicle

    WHAT TO DO IN EMERGENCIES...

  • Page 89: Freeing A Stuck Vehicle

    WHAT TO DO IN EMERGENCIES FREEING A STUCK VEHICLE • If your vehicle becomes stuck in mud, sand or snow, it can often be moved by a rocking motion. Turn your steering wheel right and left to clear the area around the front wheels.

  • Page 90: Event Data Recorder (Edr)

    WHAT TO DO IN EMERGENCIES EVENT DATA RECORDER (EDR) • This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed.

  • Page 91: Maintaining Your Vehicle

    MAINTAINING YOUR VEHICLE OPENING THE HOOD • Pull the hood release lever located below the steering wheel at the base of the instrument panel. • Reach into the opening beneath the center of the hood and move the safety latch lever while lifting the hood at the same time.

  • Page 92: Engine Compartment

    MAINTAINING YOUR VEHICLE...
  • Page 93 MAINTAINING YOUR VEHICLE...

  • Page 94: Fluids And Capacities

    MAINTAINING YOUR VEHICLE FLUIDS AND CAPACITIES Gasoline Versions Component Fluid, Lubricant, or Genuine Part Capacities Engine Coolant 5.7L MOPAR Antifreeze/Coolant Five 18.7 Quarts ® 3500 Models Year/100,000 Mile Formula HOAT (17.7 Liters) (Hybrid Organic Additive Technology) or equivalent. Engine Oil with Filter API certified 5W-20 engine oil, 5.7L 7 Quarts 5.7L...
  • Page 95 MAINTAINING YOUR VEHICLE Component Fluid, Lubricant, or Genuine Part Capacities Fuel Selection 5.7L 87 Octane Acceptable. 89 Octane Standard Rear Recommended. Tank - 52 Gallons (197 Liters) (Approximate) Optional Midship Tank - 22 Gallons (83 Liters) (Approximate) Diesel Versions Component Fluid, Lubricant, or Genuine Part Capacities Engine Coolant 6.7L...
  • Page 96 MAINTAINING YOUR VEHICLE Component Fluid, Lubricant, or Genuine Part Capacities Fuel Selection 6.7L Use good quality diesel fuel from a Standard Rear Turbo Diesel reputable supplier in your vehicle. Tank - 52 Gallons Federal law requires that you must (197 Liters) fuel this vehicle with Ultra Low (Approximate) Sulfur Highway Diesel fuel (15 ppm...

  • Page 97: Maintenance Chart

    MAINTAINING YOUR VEHICLE...
  • Page 98 MAINTAINING YOUR VEHICLE...
  • Page 99 MAINTAINING YOUR VEHICLE Maintenance Record (Gasoline Engine) Odometer Date Signature, Authorized Service Center 8,000 Miles (13,000 km) or 6 Months 16,000 Miles (26,000 km) or 12 Months 24,000 Miles (39,000 km) or 18 Months 32,000 Miles (52,000 km) or 24 Months 40,000 Miles (65,000 km) or 30 Months...
  • Page 100 MAINTAINING YOUR VEHICLE...
  • Page 101 MAINTAINING YOUR VEHICLE...
  • Page 102 MAINTAINING YOUR VEHICLE Maintenance Record (Diesel Engine) Odometer Date Signature, Authorized Service Center 7,500 Miles (12,000 km) or 6 Months 15,000 Miles (24,000 km) or 12 Months 22,500 Miles (36,000 km) or 18 Months 30,000 Miles (48,000 km) or 24 Months 37,500 Miles (60,000 km) or 30 Months...

  • Page 103: Fuses

    MAINTAINING YOUR VEHICLE FUSES Integrated Power Module (fuses) • The Integrated Power Module is located in the engine compartment near the battery. This center contains cartridge fuses and mini fuses. Cartridge Cavity Mini Fuse Description Fuse 40 Amp Green Trailer Tow 30 Amp Pink Electric Brake 30 Amp Pink...
  • Page 104 MAINTAINING YOUR VEHICLE Cartridge Cavity Mini Fuse Description Fuse 60 Amp Yellow Main Ignition Off Draw (IOD) Fuse 20 Amp Blue Trailer Tow Lamps/Park Lamps 40 Amp Green Front Blower 40 Amp Green Starter Motor Solenoid 20 Amp Blue Powertrain Control Module Transmission Range 60 Amp Yellow Rad Fan Motor HI/Rad Fan...
  • Page 105 MAINTAINING YOUR VEHICLE Cartridge Cavity Mini Fuse Description Fuse 15 Amp Blue Instrument Cluster Interior Lighting /Sw Steering Wheel/Sw Bank 20 Amp Yellow Automatic Shutdown 3 10 Amp Red Horns (Low/High) – Right 10 Amp Red Horns (Low/High) – Left 20 Amp Yellow Fuel Pump Motor/Diesel Lift Pump –...

  • Page 106: Tire Pressures

    MAINTAINING YOUR VEHICLE TIRE PRESSURES • Check the inflation pressure of each tire, including the spare tire, at least monthly and inflate to the recommended pressure for your vehicle. • The tire pressures recommended for your vehicle are found on the “Tire and Loading Information”...

  • Page 107: Wheel And Wheel Trim Care

    MAINTAINING YOUR VEHICLE WHEEL AND WHEEL TRIM CARE • All wheels and wheel trim, especially aluminum and chrome plated wheels, should be cleaned regularly with a mild soap and water to prevent corrosion. • To remove heavy soil and/or excessive brake dust, use MOPAR ®...

  • Page 108: Consumer Assistance

    CONSUMER ASSISTANCE CHRYSLER GROUP LLC CUSTOMER CENTER P.O. Box 21–8004 Auburn Hills, MI 48321–8004 Phone: 1–866–726–4636 CHRYSLER CANADA INC. CUSTOMER CENTER P.O. Box 1621 Windsor, Ontario N9A 4H6 Phone: 1–800–465–2001 (English) Phone: 1–800–387–9983 (French) ASSISTANCE FOR THE HEARING IMPAIRED • To assist customers who have hearing difficulties, the manufacturer has installed special TDD (Telecommunication Devices for the Deaf) equipment at its customer center.

  • Page 109: And Washington, D.c

    • A street address is required when ordering manuals (no P.O. Boxes). • The Owner's Manual and User Guide electronic files are also available on the Chrysler, Jeep, Ram Truck and Dodge websites. • Click on the "For Owners" tab, select "Owner/Service Manuals", then select your desired model year and vehicle from the drop down lists.

  • Page 110: Authentic Accessories By Mopar

    • For the full line of Authentic Ram Truck Accessories by Mopar, visit your local Ram Truck dealership or online at mopar.com. EXTERIOR: •...

  • Page 111: Index

    INDEX Adjustable Pedals ... 20 Defroster, Windshield ..26 Air Conditioning ..26,27 Dimmer Control .
  • Page 112 INDEX High Beam/Low Beam Select MOPAR ® Accessories ..108 (Dimmer) Switch ... . 22 Hoisting ....82 Navigation .
  • Page 113 INDEX Setting the Clock ..30,32,35 Dual ....79 Shift Lever Override ..85 Wheel Nut Torque .

  • Page 114: Frequently Asked Questions

    • How do I operate my diesel? pg. 64 UTILITY • How do I know how much I can tow with my Ram Truck? pg. 57 • How do I adjust the gain on the Integrated Trailer Brake Module? pg. 59 WHAT TO DO IN EMERGENCIES •...
  • Page 115 RAMTRUCKS.COM This guide has been prepared to help you get quickly acquainted with your new RAM and to provide a convenient reference source for common questions. However, it is not a substitute for your Owner’s Manual. For complete operational instructions, maintenance procedures and important safety messages, please consult your Owner’s Manual, Navigation/Media Center...
  • Page 116 (U.S.) or www.ramtruck.ca (Canada). Download a free Vehicle Information App by visiting your application store, Keyword (RAM Trucks), or scanning the Microsoft Tag. To put Microsoft Tags to work for you, use your mobile phone’s browser or App store to download a Microsoft Tag reader, like the free one at www.gettag.mobi.

This manual is also suitable for:

Ram 4500 2012Ram 5500 20122012 chassis cab 35002012 chassis cab 45002012 chassis cab 5500

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