Technical Support (FAQ)
Problems
Power light is off
Image is dim
Image beating, pulsing or
corrugated picture
appearing
The power light is fine, but
no images showing on the
display
Lack of colors (red, green,
and blue)
Picture is not in the middle
or size not suitable
The images have color
issues (whites are not
displaying white)
Weak brightness and
contrast ratio
a horizontal or vertical
interference of picture
The clock controls the quantity of the scanning pixels per line. If the frequency is not correct,
vertical stripes will appear on the screen, and there will be incorrect screen width.
FOCUS adjusts the phase of the point signal, a wrong phase adjustment will lead to
horizontal interference on the picture.
The CLOCK and FOCUS adjustment could use the "dot-pattern" or Win95/98/2000 /
ME/XP shutdown pattern design.
Possible solutions
﹡
check the power switch is on
﹡
check the connection of the power cord
﹡
adjust brightness and contrast ratio
﹡
electrical equipment which causes
electronic jamming nearby
﹡
whether the power supply is OK
﹡
check whether the computer vision cable
has been inserted
﹡
signal lines of the displays have already
connected with the computer properly
﹡
check the cable plugs to make sure the pins
are not bent
﹡
observe the LCD indicator by pressing the
Caps Lock key on the keyboard, confirm
that the computer is working
﹡
check the cable plugs to make sure the pins
are not bent
﹡
adjust the clock and focus or realign using
the hot keys
﹡
adjustment RGB color or reselect color
temperature again
﹡
Adjust brightness and contrast settings.
problem persists, please contact the
Kogan customer support team.
﹡
close Win95/98/2000 / ME/XP
CLOCK and FOCUS or executive hot
keys (AUTO key)
If
, adjust