Tablet Troubleshooting - Wacom cintiq companion User Manual

TABLET TROUBLESHOOTING

If you encounter problems with the tablet portion of the Cintiq, check the following tables. Your problem
may be described here, and you can try the solution offered. Also check the Notes linked to the driver
download screen for the latest information updates.
For additional information, visit the Wacom website.
Windows-specific problems
Mac-specific problems
The computer does not have
an available USB port.
A USB device plugged into the
Cintiq USB accessory port
does not function.
The pen works only in mouse
mode, and does not draw or
write with pressure sensitivity.
The pen does not draw or
write with pressure sensitivity.
Clicking is difficult.
The pen selects everything or
will not stop drawing.
Double-clicking is difficult.
Contents
Check if there is an available USB port on a USB hub. If not you will
need to add a USB hub or USB card.
• Make sure the Cintiq itself is properly connected to a working USB
port on your computer.
• Be sure the Cintiq is powered on. The Cintiq contains a powered
USB hub and the accessory port will not work when the power is
off.
• If the USB device does not work, try plugging it into a USB port
directly on your computer.
• If the USB device still does not function properly, contact the
manufacturer for that particular device.
The driver software for the tablet portion of the Cintiq was not installed
or did not load properly.
• Make sure the driver software is installed and functioning.
• Reinstall the driver software if needed.
Some applications require that you turn on the pressure capabilities
within the application or selected tool before the pen will respond as a
pressure-sensitive tool.
Verify that your application supports pressure sensitivity.
Open the Wacom Tablet control panel and go to the P
lighter T F
IP EEL
Open the Wacom Tablet control panel and go to the P
T F slider toward F
IP EEL
C T
LICK HRESHOLD
input tools.
• Be sure you are quickly tapping the screen twice in the same place.
Wacom recommends using the side switch to double-click.
• Open the Wacom Tablet control panel P
T D
IP OUBLE
• Set an ExpressKey to D
• Windows: Try setting your system to launch programs with a single
click. See clicking.
Contents Index
Index
.
, or select C
IRM
setting. If this does not help, see
C D or using a lighter T
LICK ISTANCE
C
OUBLE LICK
tab and set a
EN
tab.Move the
EN
... and increase the
USTOMIZE
testing controls and
tab. Try increasing the
EN
F .
IP EEL
.
70
70