Display Troubleshooting (Desktop Mode); General Problems - Wacom cintiq companion User Manual

3. Test tilt for the x-axis by moving the pen from a vertical position toward the right; the X T
change from approximately 0 to +60. Now move the tool to the left of vertical; the X T
change from approximately 0 to - 60.
4. Test the tilt for the y-axis by moving the pen from a vertical position toward the bottom of the tablet; the
Y T value should change from approximately 0 to +60. Now move the tool toward the top of the
ILT
tablet; the Y T value should change from approximately 0 to - 60.
ILT
5. For the optional Art Pen, test the rotation feature by placing the pen tip on the screen surface and
slowing rotating the pen on its axis. The R
6. When you are done, click on the C

DISPLAY TROUBLESHOOTING (DESKTOP MODE)

If you encounter problems with the display portion of your Cintiq, refer to the following tables. Your problem
may be described here and you can try the solution offered. For more information about color issues, see
the documentation that came with your operating system or applications.

GENERAL PROBLEMS

No display.
A 'cable disconnect go to
power save' message appears
briefly on the screen.
An 'out of range' message
appears briefly on the screen.
Contents
OTATION
button to exit the dialog box.
LOSE
• Verify that the AC power cable is connected, and that the Cintiq is
turned on.
• In the Wacom Display Settings dialog, adjust the contrast and
brightness controls, or choose A
to return the Cintiq to its original settings.
• Check that your computer is turned on.
• Verify that you are using the video cable that came with the Cintiq.
• Check that the video cable is fully connected.
• Turn off both your computer and the Cintiq. Check the video cable
and any video adapters for bent or broken connector pins. Then
properly connect the video cable and any necessary adapters.
• The input signal frequency is incorrectly set or not compatible with
the Cintiq. Set the refresh rate to a vertical frequency that is
compatible with your Cintiq. If your video card driver supports
adjustment of the horizontal frequency, make sure it is also set to a
compatible value. See the Important Product Information document
for frequency range details.
• The resolution or refresh rate is set too high. See the Important
Product Information document for details about the maximum
(native) resolution, refresh rate, and other resolution sizes that can
be used with your Cintiq.
• Set the display properties to detect plug and play monitors.
Contents Index
Index
value should change as you rotate the pen.
DVANCED
value should
ILT
value should
ILT
and then F R
ACTORY ESET
68
68