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Chapter 6
:: Troubleshooting
Customer Service Information
The FAQs below will help you solve common issues with your DVD System. If you don't find the answers you need here, you can
contact our Customer Service Department as follows:
Phone
(480) 922-0896 or (800) 736-7679
E-Mail
customersupport@sonicblue.com
Web
www.govideo.com or www.sonicblue.com
Frequently Asked Questions
Problem
Solution
No power.
• Make sure the AC power cord is securely connected.
No picture.
• Securely connect video cable.
• Repair or replace damaged video cable.
• Make sure the system is connected to the correct TV input.
• Make sure the video input on the TV is set to view the DVD system.
Picture noise.
• Make sure the disc is not dirty or flawed.
• If the picture output from your system goes through your VCR to get to your TV, the copy-protection signal
DVD picture does not fill
• The aspect ratio of the disc is fixed on your DVD.
screen on standard television.
Left/right sounds unbalanced
• Make sure speakers and components are correctly and securely connected.
or reversed.
• Adjust balance of speaker levels.
applied to some DVD programs could affect picture quality. If you still experience problems even when you
connect your system directly to your TV, try connecting your system to your TV's S-Video input.
Help
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