Solving Problems - Iomega 3151100 User Manual

Solving Problems

Solving Problems Solving Problems
Solving Problems Solving Problems
Many solutions to common questions and problems are answered in the Iomega
FaxBack Service (801) 778-5763 or in the on-line services (refer to Contacting
Iomega in this guide).
1 My floppy drive lights are on and I get an FDC (floppy disk controller)
failure. Possible Solution: Check the pin-one orientation of all connec-
tions involved with your tape drive installation. Refer to your hardware
installation section and those steps that discuss and illustrate connections.
2 I get erratic, inconsistent performance, or the tape drive is not seen.
Possible Solutions: (a) Make sure that the data and power connections are
straight and secure. (b) Refer to your software installation section for
solutions involving software timing issues with programs like screen
savers, screen clocks, etc. (c) Reposition your tape drive as far as possible
from your hard drive, CD-ROM, and/or monitor. (d) If you installed the
Ditto Dash or Ditto Dash DX accelerator card, make sure that your
internal tape drive is connected to it.
3 My drive works intermittently, or fails formats and has too many bad
blocks in the certify. Possible Solutions: (a) There may be a conflict with
other adapter cards in the computer. Refer to the documentation for
other cards and try to resolve addressing conflicts. (b) Clean the read/
write head according to the instructions in this guide. (c) If you are using
DOS software, try to free up more conventional memory (at least 540 K).
If you are using Windows 3.x software, try starting windows in standard
mode using the command "win /s". (d) Reposition your tape drive as far
as possible from your hard drive, CD-ROM, and/or monitor.
4 Why can't I get full capacity from my Ditto tape? Answer: Compression
ratios depend on data type. If your original data can be compressed by a
2:1 ratio, you can get full capacity from your Ditto tape.
5 I am having trouble restoring files. Possible Solutions: (a) Rebuild the
catalog using the backup software. (b) Clean the read/write head. (c) If
using Ditto Tools in DOS, boot your computer with a minimal set of
drivers. (During boot, press F8 when you see "Starting MSDOS." Then
answer "NO" to all DEVICE= and DEVICEHIGH= lines. (d) Run
without software or disk-controller caching.
6 I get miscompares during the compare process. Possible Solutions: (a)
Retension the tape using the Iomega Backup retension option in your
backup software. (b) Try a new tape. (c) Reposition the tape drive as far
as possible from your hard drive/CD-ROM and/or monitor. (d) It is
normal for files that are changed during backup to miscompare at the end
of the backup.
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