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Uninstalling the BT Voyager 2091
If you need to uninstall the BT Voyager 2091 USB drivers, please follow these instructions:
PC users should go to the Start menu and select BT Voyager 2091 ADSL Router from the (All)
Program(s) menu and select 'Uninstall. ' Then simply follow the on-screen instructions.
Help and support
If, for any reason, you have not successfully connected to BT Total Broadband, double check that
you have correctly followed the installation instructions on the CD-ROM. Also, if you are new to
BT Total Broadband, wait until after 8pm on your activation day to make sure that your broadband
line has been activated.
Having a problem connecting to the Internet?
Please follow our troubleshooting guide on page 12.
Having a problem connecting wirelessly?
Try moving your wireless-enabled computer closer to the BT Voyager 2091 router and trying again.
Using Broadband Desktop Help (PC user only)
Broadband Desktop Help is a free support tool that is always available even when you're not
online. Double-click the Broadband Desktop Help icon on your desktop (as shown), to help
diagnose and fix a problem without needing to call the helpdesk. If you are not able to solve
your problem in Broadband Desktop Help, you will be given the right helpdesk number to call.
Online Help
For further help, visit the support section of our website at www.bt.yahoo.com/help
Our advisors are available 24 hours a day, seven days a week to assist you if the above methods
do not solve your particular problem. Call them on 0800 111 4567.
Please note that BT Total Broadband Helpdesks will only provide support for connections made
directly to the router using Ethernet, USB or Wireless. We regret that our helpdesk is unable to
offer support for your own computer equipment and software not provided by us or for your own
home network equipment, e.g. Ethernet hubs. For support with this equipment, please refer to
your supplier instructions or contact the supplier directly.
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