HP MSM720 Specification page 18

QuickSpecs
Technical Specifications
3-year, 4-hour onsite, 24x7 coverage for hardware (UQ602E)
3-year, 4-hour onsite, 24x7 coverage for hardware,
24x7 SW phone support and SW updates (UQ604E)
3-Year, 9x5 SW phone support, software updates (UQ617E)
3-year, 24x7 SW phone support, software updates (UQ618E)
1-year, post-warranty, 4-hour onsite, 13x5 coverage for hardware (HS511E)
1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware (HS512E)
1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support
(HS513E)
4-year, 4-hour onsite, 13x5 coverage for hardware (UQ605E)
4-year, 4-hour onsite, 24x7 coverage for hardware (UQ606E)
4-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (UQ608E)
4-year, 24x7 SW phone support, software updates (UQ607E)
5-year, 4-hour onsite, 13x5 coverage for hardware (UQ609E)
5-year, 4-hour onsite, 24x7 coverage for hardware (UQ610E)
5-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (UQ612E)
5-year, 24x7 SW phone support, software updates (UQ611E)
1-year, 6 hour Call-To-Repair Onsite for hardware (HS515E)
1-year, 24x7 software phone support, software updates (HS514E)
1-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange
(HV086E)
1-year, 24x7 software phone support, software updates + 4 hour hardware exchange (HV087E)
3-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange
(HV088E)
3-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (HV089E)
4-year, 24x7 software phone support, softwareupdates + Next Business Day Hardware Exchange
(HV090E)
4-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (HV091E)
5-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange
(HV092E)
5-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (HV093E)
Refer to the HP website at:
descriptions and product numbers. For details about services and response times in your area, please
contact your local HP sales office.
DA - 13271 Worldwide — Version 18 — December 20, 2013
www.hp.com/networking/services
HP MSM Controller Series
for details on the service-level
Page 18