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5
Troubleshooting
Refer to the symptoms and solutions listed below before shipping your camera for service. If
the problem persists, contact your local reseller or service center.
Symptom
The camera cannot be
powered up.
The battery power is
draining quickly.
The battery or camera
is warm.
The flash does not
fire.
The flash does not
recharge.
Even though the flash
fired, the image is
dark.
The image is too
bright or too dark.
I cannot format a
memory card.
I cannot download
images.
Cause
There is no battery or the battery is
not inserted correctly.
The battery has no power.
The external temperature is
extremely low.
Many shots are being captured in
dark places, requiring a flash.
The battery was not fully charged.
The battery has not been used for an
extended period of time after being
charged.
The camera or flash was used
continuously over a long period of
time.
The camera flash is turned off.
The light source is sufficient.
The flash is not available in some
modes.
The distance to the subject is greater
than the flash's effective range.
The exposure is excessive or
inadequate.
The memory card is write-
protected.
End of the memory card life.
The free space on the hard disk of
your computer is insufficient.
There is no power being supplied to
the camera.
Solution
Insert the battery correctly.
Recharge the battery.
—
—
Fully charge the battery and
discharge it for at least one complete
cycle before use.
—
Set the flash to Auto Flash.
—
—
Get closer to the subject and shoot.
Reset exposure compensation.
Remove the write protection.
Insert a new memory card.
Ensure that the hard disk has enough
space for running Windows and that
the drive for loading image files has
free space equal to or greater than the
memory card in the camera.
Recharge your batteries or replace
with new batteries if necessary.
Troubleshooting
23
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