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Troubleshooting and service information
If your camera cannot operate normally, see the frequently encountered problems and
solutions listed below. If the problem persists, contact your nearest service center or
technical support.
Problem
I cannot play back
video clips by
using Windows
Media Player.
The camera
cannot power up.
The battery power
is draining quickly.
The battery or
camera is warm.
The flash does not
fire or recharge.
Even though the
flash fired, the
image is dark.
The image is too
bright or too dark.
I cannot format a
memory card.
Cause
The MPEG-4 video compression
method is in the XviD format.
If the XviD codec is not installed, it
might not be able to play back the
video clips on your computer.
There is no battery or the battery is
not inserted correctly.
The battery has no power.
The external temperature is
extremely low.
Many shots are being captured in
dark places, requiring a flash.
The battery was not fully charged,
or it has not been used for an
extended period of time after being
charged.
The camera or flash was used
continuously over a long period of
time.
The camera flash is turned off.
The light source is sufficient.
The distance to the subject is
greater than the flash's effective
range.
The exposure is excessive or
inadequate.
The memory card is write-
protected.
End of the memory card life.
Troubleshooting and service information 21
Solution
Make sure you are using Windows
Media Player 9.0 or above. Be sure
to install the free MPEG-4 codec
driver in advance, available from
bundle software or XviD web site:
http://www.xvidmovies.com.
Insert the battery correctly.
Recharge the battery.
Fully charge the battery and
discharge it for at least one
complete cycle before use.
Set the flash to Auto Flash.
Get closer to the subject and shoot.
Reset exposure compensation.
Remove the write protection.
Insert a new memory card.
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